Utter Rubbish from a dishonest Business

Tripp - www.tripp.co.uk
★★★☆☆
2.8
From 124 reviews
39.0% of users recommend this

  • Durability

  • Value For Money

Jamison88's review of Tripp - www.tripp.co.uk

“Utter Rubbish from a dishonest Business”

★☆☆☆☆

written by Jamison88 on 19/09/2017

Bought a case from this second rate company and fully regret it. It lasted 1 trip intact, the second trip a wheel fell off, the third trip another fell off. Contacted the company and they would not honour their guarantee.

Be cautious because they only allow reviews on their site immediately after purchase so the glowing reviews they choose to display are only based on the look on the product. Once you have actually used the product and it has failed (as these terrible products inevitably will), you cannot review - hence their appalling rating in review centre against the 4.8 out of 5 stars they boast about.

Avoid at all costs.

  • Durability

  • Value For Money

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Trippluggage's Comment

Written on: 21/09/2017

Thank you for your review.

I understand that we have recently been in contact with you regarding your issue. A replacement case was offered to you however as we no longer manufactured the case in the same colour as you had originally we were unable to offer you an exact replacement. You then advised us that you would therefore keep the case you had as you had made a repair on it.

We do try in every instance to resolve any issues however we were under the impression that you were happy to keep your current case. We are more than happy to discuss an alternative replacement if you would prefer.

The review emails are automatically sent out 1 month after your initial order however we cannot resend a review link for an order which is over 1 year old I'm afraid.

As discussed, we understand that you will also be writing to us regarding this however please don't hesitate to get in touch with us via email or telephone if you prefer. We are unable to post the contact details here but they can be found on our website.

Kind Regards

Tripp Customer Service

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Bradshawj's Comment

Written on: 21/09/2017

I refer you to the Consumer Rights Act 2015.

Please take particular care reading sections on "Fit for Purpose" and "Repair or Replace" sections.

This really is beginners stuff.

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Catullo's Comment

Written on: 01/07/2018

We've had ours 12 years with no problems.

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