We made a business with this company via ebay. After a clear payment we was waiting 6! weeks to receive the furnitures. Asked 4 faux leather chairs, one six draw chest and a console table. We got 4 plastic chairs ( much more cheeper!) instead of faux leather, one broken six drawer chest, the console table condition was OK. All of the furnitures quality were very very poor. After we made a negative feedback, they forced us to change the feedback, becouse if we dont do this, they will NOT change the chairs, and the broken chest. We changed, letters came and answers went until the run out of 40 days deadline. NEVER EVER AGAIN. Its pure trash! The company and they products as well!

I bought an antique, non-electric pendant from this company and it fell apart after a year. Anyone would reasonably expect a light pendant to last longer and expect some kind of replacement/compensation. In accordance with my consumer rights that is exactly what should have happened. However the Branded Lighting customer service department have no idea what customers consumer rights are. They tried to fob me off by telling me to take it up with the manufacturer of this shoddy product (Endon). I have reported this company to trading standards and I would advise others to stay away from this company.

I RECENTLY PURCHASED A MIRRORED CHEST OF DRAWERS FROM THIS COMPANY AND WISH I HAD READ THIS REVIEW SITE BEFORE PLACING THE ORDER. THE GOODS WHERE QUOTED 3-4 DAYS DELIVERY AND AFTER EVERY EXCUSE UNDER THE SUN THEY ARRIVED 4 WEEKS LATE. WHEN I UNPACKED THE SHIPPING PACKING I WAS SHOCKED WITH WHAT I SAW. THIS £360 UNIT WAS MADE FROM PLY WOOD BADLY HAND PAINTED WHITE SO BADLY MADE THE DRAWERS WHERE NOT EVEN ON RUNNING YOU HAD TO LITERALLY DRAG THEM OUT IF THEY WOULD COME OUT AT ALL. THE HOLE UNIT HAD CHIPPED GLASS EVERYWHERE DAMAGE TO THE WOOD PAINT AND REALLY LOOKED LIKE IT WAS MADE IN A SHED BY A CHILD WITH AROUND £30 WORTH OF WOOD WITH GLASS STUCK ON THE FRONT. I AM CURRENTLY IN DISPUTE WITH THEM HOWEVER THEY DONT LIKE REFUNDING YOUR MONEY NOR DO THEY RESPOND TO EMAILS AVOID AT ALL COSTS!

I have reported this company to trading standards after a conversation with "bob" whilst explaining that my goods have not been delivered he rudely interrupted with saying "alright, alright, no need to keep harping on about it" immediately alarm bells were ringing. No reputable company would speak to customers in such a way. Email after email, no replies, courier forged signature, no goods received, no refund. Reported to trading standards but they are already well known to them. Shame on you branded lighting!!!

I ordered a bathroom cabinet and then:- They sent the wrong one Replaced it with one that had been just about trashed Replaced that with the correct item the had a scratched mirror Took them weeks to send a replacement mirror after numerous unfulfilled promises. I have given them one star because at least (and at last!)I have now got what I ordered. They were the cheapest, but if I had my time again I would have paid a bit extra to a more competent company and saved a lot of time and frustration.

Ordered on line from branded lighting, accepted order and took my money within minutes but when i didn't receive the goods after areasonable amount of time I called their published number and was told that it was only for sales and that i could not talk with anyone regards my purchase and must email. Have emailed and suprise suprise no email responses. So lost money that I will recover through the small claims court and once I have a judgement against them I will follow up with a Garnishee Order ( now known as Third Party Debt order) This is a useful instrument in that it can potentially freeze the debtors accounts.

This company is awful beyond words. They lost the order, failed to return calls, sent defective items (badly damaged). They are bloody awful - and I would avoid at all costs.

DO NOT DEAL WITH THIS COMPANY, YOU HAVE BEEN WARNED. THE COMPANY REFUSES TO RESPOND TO MY E MAILS SENT REQUESTING CANCELLATION OF MY ORDER AND REFUND THE MONEY. HAVE NO CHOICE BUT TO MAKE THIS A VISA DISPUTE. I ONLY WISH I WOULD HAVE READ THE COMMENTS BEFORE I ORDERED. MRS O SCHOSS

Last May 2011 I was refurbishing a 5 bed house. I made some orders which contrary to promised took almost 2 months and still delivery was not complete as it kept on getting lost. I was forced to cancel the order request a refund and reorder from a local shop. Almost a year later despite having been promised a refund for goods not delivered Bob the sales personnel I have dealt with has not provided any refund. First coming up with one excuse after another and thye are now avoiding my calls. will be submitting a county court judgement for the refund in due course.

I to am having difficulty in obtaining a refund from Branded lighting I cancelled some lights due to a long lead time after receiving the wrong fittings promised a refund after giving "Bob" my card details in May two months later still waiting AVOID LIKE THE PLAGUE

I purchased some lights from this company which on delivery, were broken. Although a replacement set of lights was sent the replacement lights were also broken. On trying to obtain a refund, nobody within this company bothered replying to any of my emails. I managed to get hold of the company director, Derek Salmon, who I must be frank, is about as useful as a chocolate tea-pot. I was advised to return the defective products by recorded delivery and a refund would be received. I spent nearly £12 on having the delivery recorded and although Branded Lighting had received the returned goods, I have been struggling to get my money back. I purchased from Branded Lighting in October 2010 and we are now in June 2011 and I still don't have my refund or even a response to emails sent. This company, if that is what you can call it, should be shut down on the basis of not understanding business principles, customer loyalty or customer satisfaction, but more importantly, on grounds of theft of customers hard earned money. Branded lighting is a joke of a company and I will soon be seeking legal action against it. Branded Lighting, in my experience is definately not fit for purpose. Please spend your money elsewhere, save your time and avoid these crooks.