Customer service great

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The Nespresso Club
★☆☆☆☆
1.3
From 72 reviews
7.0% of users recommend this

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Putnam182's review of The Nespresso Club

“Customer service great”

★★★★★

written by Putnam182 on 18/04/2015

I was so impressed by customer services for Nespresso I felt it deserved comment. Having a fault on our machine, which I hasten to add we love and use daily, I contacted customer service. Over the phone I had to carry out a few simple tests with her and she felt the fault was with the milk despenser. She offered to send out a new one, plus a de-scaling kit and if this did not sort it out I was asked to call straight back so they could re-evaluate. I got the new part the next day along with de scaling kit and it has indeed solved the problem. She was very helpful and speed of replacement was faultless.

  • Value For Money

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