Disgusted

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Phoenix Life Insurance www.phoenixlife.co.uk
★☆☆☆☆
1.2
From 152 reviews
5.0% of users recommend this

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MakenaDrew145's review of Phoenix Life Insurance www.phoenixlife.co.uk

“Disgusted ”

★☆☆☆☆

written by MakenaDrew145 on 19/12/2016

God help anyone claiming who has lossed a loved one.... pathetic stalling, and deliberate attempts not to pay out, making excusses, lie on phone. And for twice as much insurance cover LV paid out within 5 days without any death certificate or ID... Phonix your a disgrace

  • Customer Service

  • Value For Money

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Paulinemorgan's Comment

Written on: 11/01/2017

Totally agree, the same happened to me. What really upsets me, my Mother was trying to provide for her funeral costs, she paid in over £2,900 and was paid out £1000. They also stalled for 7 weeks. Liverpool Victoria and the Co-open paid out within a couple of days, and paid interest, one policy was 99 years old and all I had was a reference number. My Mother struggled to pay the premiums, thinking she was helping us. I am disgusted with the company, they should be exposed.

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