Freedom Weekends Ltd - www.freedomltd.com

My dealings with Freedom Ltd has been going on for over 2 years because of Covid and lockdown.

I was trying to arrange my daughters hen weekend in Brighton got in touch with Freedom because there was 24 of us in the beginning. During this time covid arrived we changed the wedding 3 times a long as the hen do. We also dropped to only 10 people going this was not a problem for them they stayed in contact and organised everything. Happy to say we had the hen do this weekend. We all had an amazing time well worth the money x Thank you all at Freedom. group ages 23 - 67 x

The easiest thing for me to do is work through each event:

Bar Crawl: How you detail this on your website is really misleading! Confused to how this worked, I called your contact associated with this part of the package, thinking we would have some guidance? To be told ‘just walk around and turn up’. The best thing about this, all the places listed for VIP access where free to walk into???

Absolute no value and can’t see what benefit it had to the stag party. Misleading advertisement!

Go Karting: An absolute joke. After a 30 min drive out of the city, to a coach cost of circa £300, to turn up to a rundown shed with the world’s smallest track. Karting Nation & Team Sport are just 2 of the other places sourced very close to Gateshead and both having a reputable name.

Why send us out so far to an absolute shed? Absolute disappointment !

Female Stripper: HAHA, one experience that will never be forgotten, for all the wrong reasons. Reading this, you might get a laugh out of it to! So we turn up at a Karaoke bar, yes, we were confused also. After a couple of minutes and a call, I then meet with someone. We are then taken upstairs to a function room and asked to pay our “compulsory £10 drinks package”……really?! When I asked her why we have to pay, she explained that part of the money goes towards the room hire and it should have been explained to me. Anyway, why her friend sets up the music on the adjacent TV through YouTube, the stag is taken up to the make shift stage arrangement. The dance begins only to be awkwardly stopped, due to YouTube buffering ! wow ! We got to a point where her friend is stood playing music through her iPhone !

Extra £150 expense with a very, very awkwardly performed strip !

Bubble Football: 10AM shout after a heavy night, but all good, they had a bar onsite.

So to sum it up, There only saving grace, was the hotel. However, they can’t even thank themselves on that one, that was thanks to Covid !

Booked a hen do for 2020 was cancelled due to covid was told I could have a full refund or to re book, didn't confirm they tried adding more money on as they could not get rooms for us so we was told we would need to pay for a whole extra person per room, so we decided to only do the activities with them and was then told we could not have a refund on any extra paid, nothing was confirmed so they was not losing money but want to keep ours. If I don't get my refund due I will be seeking legal advice. So I would not book with these people! Go to somewhere else, they just want to keep your money! Was only booked like this so it was stress feel and it is not.

Absolutely disgusted with this company. Booked an event for a hen weekend and 2 days before we are informed it’s not going ahead and that we will only get a smaller amount back than we paid or we can go next year!

Quick to take people’s money but certainly don’t like returning it!

Avoid this awful company.

After booking a hendo For May 2020, freedom contacted us to let us now he could no longer go ahead due to the event being cancelled, ( with covid rules) at this point as they cannot provide the service you would think you would get a refund in full for what you have paid?

However freedom does not think this is the case. After over a year of waiting for a resolution freedom has offered a partial refund, minus £24.50 off each person which is over £500in total . They say it is because they have paid deposits, however as the event was cancelled I do not believe that this would’ve been refunded to them.

This hasn’t been resolved yet but will be getting legal advise as this has to be the worst company I have ever dealt with

I had a team booking for 2 events in Barcelona as part of a Hen do package. This cost £100 in total. The Hen do was due to go ahead in June 2020 - obviously due to the current circumstances with Covid 19 this could not go ahead. I tried to contact them regarding the monies that were paid but they refused to talk to me and would only speak to the group leader. With this the group leader contacted them and they said they cannot refund the monies for this and can only change the date or location of the event. This we were obviously not happy with and pushed them further. I lost patience with them and decided to do a claim back through my bank. My bank refunded me the monies straight away and said they would investigate the matter with Freedom Ltd. Since this Freedom have emailed the group leader to say they are disputing my chargeback and as a good will they will refund all members £75 of the £100 paid as the £25 was the deposit and it goes towards their contracts with the companies that we were using (Freedom Ltd being the middle man). They then again wrote to the group leader and said they had been successful with the claim back and they had the monies in their account from my claim. With this i checked my bank and no monies had been taken from my account, so I called the bank to see what was going on. The bank then told me the claim had been marked as resolved a month ago. I have had no letter from my Bank to state that the claim has been unsuccessful my side, and therefore they deemed the claim as won on my part. I am absolutely furious with what they have said about getting the monies back from me just so they can keep part of the other members monies - this would have been around £200 if the rest of the party agreed to their completely unreasonable offer of a part refund. If I could give 0 stars I would. I think they have been completely unreasonable in the horrific time. I WOULD NOT RECOMMEND THIS COMPANY......AVOID !!!!!!

I found the ladies at Freedom very helpful throughout the entire process.

It's not easy organising events like these, as the invited participants usually change things very late on! However, none of this bothered Freedom & they obliged without any complaints!

The weekend went very well & according to plan, which was much appreciated.

Moreover, Zack had a great time - which is what it's all about!

So did the rest of us!

Would gladly recommend Freedom to others - they are a pleasure to work with!

Was an absolute beaut of a night. The bar crawl the escape room. Everything was awesome. The stag was very please to. Will defo recommend to friends or family. Thanks again

Had a fantastic cocktail class and karaoke night in London for my friends hen party, the whole group agreed we need to do it again. The girls at Freedom were brilliant and helpful at helping my ever changing group size. Thank you

Now I booked freedom to take myself and 9 mates for a weekend stag do, initially the organisation was fine, first day went ok, bar crawl could had been a bit more refined & sophisticated but it was alright, the issues arrived on our last night, simply no communication from their rep, was meant to go to a strip joint, be met there by Freedoms rep and then go onto a nightclub, again I rang 3 times trying to get hold of someone who would look after us and ensure the money we paid got us into the club etc. No answer, no communication.

The strip joint was bad, total shambolic, now we are all adults but this was too pressured, almost being forced to part with 40 euros per girl and for a drink it cost 10 euros, and that was for a small beer!! Most of the lads after 30 minutes simply had enough, that’s when I tried to ring Freedoms rep to meet us at Pacha, but as stated I rang 3 separate times and got NIL response, we turned up at the club only to be told we were not on the VIP guest list!! This was ludicrous as we had paid, in the end the lads went back into Barca centre but it left a really bad taste, I refunded each lad 30 euros because I was that embarrassed, I’ve took this up with the MD at Freedom and after playing e-mail tennis I asked him for a 90 euro refund that represented the entry fees we had already paid to the nightclub, I was practically accused of not making the calls to their rep! I don’t like to be made out to be a liar,

I’m still waiting for a response, no reply since before Christmas now and my stag do was November! So for a gesture and small refund requested of 90 euros here is their review, be very careful with your money, if anything goes wrong then like be you won’t get anything back which is wrong and freedom need to accept responsibility.