Sports Centre Direct

I have long thought that the stores are understaffed, some of the staff are poorly trained, but today they surpassed themselves, I bought several pairs of underwear and tried to return them as they are at best a large, or medium, but labelled as XXL so of absolutely no use to me as I am an XL in underpants but I like a loose fit, I took them back for a refund upon which I was advised by Victoria in their Basildon branch that she is instructed that " on no account should she refund any customers money, give them only a credit note, or a gift voucher, this is company policy" I will now not use this company again which is their loss as we are a gang of contractors, and we spend, between us about £5000 per year (the refund would have been £5), but they won't be bothered as it is plain that they do not care at all about customer service. If I had known what a bunch of 5hysters they are I would not have used them in the first place.

They don't offer money back if you change your mind... something which is standard everywhere else and they also don't have any contact numbers for your to complain of query. If you happen to buy goods and return Sports Centre Direct, you don't get your money back. it makes you think twice about purchasing anything at all.

We were given incorrect information and informed that our credit note could be used online yet we are unable to do this also. This company is a joke!

Bought Adidas golf shoes from Sports Centre Direct supposedly £59.99 down to £29.99.

Got them home and found they were plastic. Packaging is generic and does not state materials. Returned them next day to discover no refund would be given, only a gift card or exchange.

Their attitude is dire, will only ever shop there again to spend the damned gift card !

I ordered a goalkeepers top and gloves in April 2008. These were out of stock so I cancelled the orded and bought from another supplier. I was suprised that when I received my next bank statement that the money, £49.93, had been taken from my account. Since then I have been trying to have my money refunded but without any success. In August I received half of my order, a very inferior quality goalkeepers top, I contacted SCD and asked why they had sent the goods when the order had been cancelled in April. They told me to return the goods and they would refund the money plus postage, £6.40. I have never recieved a penny!

Ordered a football kit from Sports Centre Direct for my sons xmas present, received no reply via email and when I phone, I get placed on hold for upto 40 minutes. Worse than British Gas in my experience!

Had ordered our order since March, for a basketball kit, was told that the wait was due to the company being out of stock. Also told we needed to pay more because of embroidery wasn't paid for - for finishing touches, money was taken from the account that week. Still no order received. We called on numerous occasions and emailed - they replied each time saying that the order had not yet been dispatched and that this may take another week.... Still waiting...

Two weeks ago we were still told that the order was delayed but would be with us in 3 to 5 days. We are now in December.

Attempted to order goods from www.sportcentredirect.com and my money was promptly taken.

I contacted them after 14 days and was told the items are on the way... nothing received.

I contacted 20 days later to just a ringing phone line!

Then surfed the web to discover this company is continuously duping people so I have contacted Consumers Advice who have suggested I quote the distance trading legisaltion 2000 to them and I have also contacted Watchdog as this is unaceptable. Luckily I have onlt lost £20.94 but it culd have been a lot worse.

Ordered goods 3 weeks ago, money taken but nothing has been received yet. Managed to get through to them by phone once, to be told order is on its way. Have e-mailed and tried to phone again but received no contact.

Website is not coming up now and cant get through by phone, seems permanently engaged.

like other reviews here, not received goods from Sports Centre Direct and have not received a refund yet, after over 2 months. 'customer services' have seemed unhelpful to me, just giving a new delivery date/excuse.

I ordered a £300 football kit for my junior team off this firm. They promised the kit would be delivered within 2 weeks in mid Sept 2008. It is now 18th November. They use all sorts of excuses to emails such as staff not in the office and sorry I didn't reply our server is down. They promise the earth. If anybody has ordered anything from this firm don't kid yourself...if your order is anything like mine you will get nothing but grief..Contact Citizens advise and trading standards right away. They know every trick in the book and use the system to their advantage so beware. Act quickly and recover your money asap otherwise you may get your fingers burnt.