Footasylum

Terrible customer service, claimed package was delivered but no proof of delivery or comment from the driver as to where they left it. Claim it was by a garage but we do not have a garage!! Only contact through WhatsApp and they are judge and jury and obviously won’t issue a refund or replacement. Total sham, never again will I trust them, be warned.

I ordered a north face coat costing me £270 in total & was damaged after 5 weeks & nearly 60 emails , they sent me a womens jumpsuit size 14 saying thats what i sent although i have proof they dont! DONT ORDER FROM FOOTSYLUM P8925127

Got a pair of Nike 270s from the Liverpool, speke retail park and subsequently lost the receipt. When I finally opened the box of the trainers I got for college, I noticed (after being told a fresh pair was being sent to the till, that the shoes were absolutely disgusting! One of them must have been a display shoe! Who even thinks it's acceptable to sell a supposedly brand new pair of trainers like this?? Ate you serious?

Furthermore, after trying to resolve this situation the cheek I received from staff in the store and the complaints procedure through what's app is an absolute joke!!! I had to begin my course with basically a second hand pair of shoes that basically everyone and their granny must have had on!! In the midst of a global pandemic where hygiene by government regulation is supposed to be of utmost importance? Seriously? Absolutely disgusting!!!

By far the worst customer service I've ever had from a shoe shop. They have lost my favourite pair of boots which now are no longer being made. To resolve and find out about their incompetence took me hours of phone calls to costumer service each time me having to explain the situations every single time. Numerous visits to the shop with 0 effort to contact me to tell me they had lost the boots!

AFTER 3 MONTHS of all of this their answer to losing the boots that are no longer being made was to give me a refund!!!! SERIOUSLY NOT GOOD ENOUGH!

To top it off the second order (converses) I made was sent back to depot without anyone contacting me, second time sent to the store I HAD TO GO IN AND CHASE for the shoes as they didn't have any paper work attached and their for wouldn't have contacted me. SO TWICE THEY HAVE FAILED with me with the most simplest task!

I'm so disappointed and disheartened with it all I will advice ALL my clients, friends and family to AVOID!

Item was not delivered despite address had people there 24 hrs a day.i had also paid more for next day delivery!!

No we missed you card

Foot asylum said they would re-send item we checked they still showed 7 in stock but a week later after many emails they say the are out of stock and I have to wait three days for refund, great money left my bank the day I ordered by the time I get is back it will be close on Three weeks,

Do that to a few hundred customers and your account is earning you good money,

Customer service is appalling this is the worst company I have dealt with for a long time.never again..

From far the worst company.If it was 0 starr i would give them.They're taking you're money and don't deliver nothing.The delivery company that they're working with ,HERMES is the shitiest one,i was waiting for my sneakers at home and they send me a message that they didn't fiind me home .When you call or contact Customer Service they don't answer,or if they answer they're telling you only rubbish. I place an order on 30th January for a pair sneakers Adidas ,they had discount from 100£ i took it with 60£.The delivery time on their site is 2-4 days,it's been 10 days and i still don't have my sneakers.I ask for refund and they don't answer to my emails or phone .

Ordererd on saturday for nextday delivery.

Didnt come.

Called monday,tuesday, wednesday, today....no shoes!!!

Shocking customer services and just keep getting fobbed off!!!!

My advice...take your business elsewhere

Totally rubbish company. Terrible customer services. Order took forever to arrive. Don't use!!!!!!!!!

I ordered a tracksuit for my daughter on next day delivery. Only half of it arrived and when I contacted them they basically told me I was lying. Refused to communicate beyond sending a link to the ombudsmen.

My son bought a top on the Saturday returned it Sunday as it was too short on arms they would not refund him my husband went back down on the Monday and said my son had said it had been washed which is lies I will never shop here again after the amount of money we have spent in this shop well never again it will be jd from now on not the first time had a problem with footasylum they sold my daughter timberland ant 100 got home not only were they the wrong size they were 2 different design of boot idiots