Republic

I bought a pair of jeans December 2012 time for £25 which I believe is expensive when you can go to h&m and new look and get cheaper jeans! At first I was very please and they weren't the perfect fit but fitted to a good standard!! But within a few months I noticed the stitching to loosen around the knees, and within 6 months of owning these jeans they have gained multiple rips. When I buy jeans I buy them to last or until they have been outgrown, as in my past experience with other retailers jeans. I have bought jeans from Dorothy Perkins which have lasted 5 year plus that still fit and have a small rip near the pocket which I purchased for the same amount of money.I am very angry with the quality and ADVICE no one to purchase the jeans as they are a waste of money for what you are buying. It is a shame because I love the design of the clothing, and even have friends that have bought tops and jumpers that have gained rips within months.

Disgusting customer service at the SALISBURY BRANCH. My daughter (15yrs old) purchased a top with cash and was overcharged. When she queried the mistake she was told that she could have a credit voucher for the difference but they could not give her her money back. I went back with her to complain and got nowhere. I advised the manager?? that they were taking advantage of a young person and what they had effectively "stolen" her money but was told that as she had left the store (which was incorrect), she could have a credit refund but not cash.Total dishonesty on the part of the store.. I will be taking this further.

I today tried to purchase a number of items in the Reading store.

The first item marked at £15 went through the till at £22.50. I was told it had been marked down in error despite there being a number of identical tops also having been marked down the staff refused to complete the transaction at the marked price saying it was always happening but no apology. I have a photo of said tops showing mark downs.

Secondly there are signs up all over the store stating 20% off all ticket prices, again I was told this was not the case and was not allowed the 20% off my items as they were off the sale rail. I pointed out the signage clearly states 20% off all ticket prices and they said this was wrong and it did not include everything, it was a mistake. I told them I would complain and they didn't give a stuff, I guess because they are losing their jobs?

We walked out (without purchasing any of the items) in disgust and went to TopMan where the staff were courteous and helpful.

My daughter bought a coat from the Trafford Center Republic last December for £60- an expensive one!! She started to wear it again from November this year and the zips completely broke. I informed the shop manager at the trafford and there was nothing they could do because for faulty goods its only 6mnths guarantee!! However, what about the sale of goods Act- products fit for purpose? However Republic have their own laws.... DISGUSTED THAT THEIR EXPENSIVE PRODUCTS DON'T LAST!!!! Never ever again will we purchase something from their again!!

In the past 12 months I've had 3 dodgy hoodies from Republic where the graphic on the front - when washed at 30 degrees - has run. And that's even when using colour catchers!

They've refunded my money each time, but never once refunded shipping fees I paid to return the item.

It happened again with a recent purchase. Bought a hoodie that was a flat yellow colour on the site image, described as 'banana'. When received the colour - as a 'subsequent' review on their site said - was a dark 'mustard' colour. Sent it back and this time demanded they refund my shipping fee of £2.50 as well for wasting my time and money as a result a poor image and colour description. Misrepresentation and all that.

Did they refund me? Nope!

For the sake of £2.50 and 'doing the right thing' they've now lost my account, approx £250-300 a year. I'm done with Republic.

To be honest I'm fed up of writing negative reviews for online companies. It should be mandatory for all online companies to spend a day with Amazon who are beyond exceptional. That's exactly why I've spent well over £50K with them since 1998 and they are always my first port of call for anything new.

What do Amazon do right?

- Free Delivery on everything (except some 3rd party marketplace sellers)

- Free and Effortless Returns on everything (except some 3rd party marketplace sellers)

- Extremely Competitive Prices, Big Product Range, Site Good Usability.

I could go on but I'm not here to promote Amazon, I'm here to say beware of Republic Returns and poor Customer Service.

Now iv never had a problem with republic brought quite alot of things from the store so it was no wonder i recommened my mum to go there for christmas presents this year.

now she brought a pair of trousers, when my boyfriend recieved them they were dirty around the bottoms..fair enough chuck them in the wash.he removed the tags apart from one that republic sew into the pocket?! quite clearly going to create a hole in the product! which it did!

they turned out to be to small due to some werid button up procedure so when i returned them to basildons store the women told me she wouldnt accept them because they had been washed and had a hole in...surely the hole itself would make it a faulty product! as it was through republics tags and not made by himself! i wasnt after a return just simply an exchange! she then proceded to tell me if i returned them to head office they would just send them back to me? now to save myself anymore embarressment and an argument she clearly knew little about i left the store as quite clearly washing clothes is uncommon to her!! which confused me further because if i brought back dirty clothes they wouldnt accept them for that reason too!! then to top it off she loudly gossiped about me and my partner as we left the store! This is disgracful customer service! and there is no chance im entering a republic any time soon! i think il spend my money elsewhere from now on! that women should not be working in retail and customer services..or at least have a little more training in how to do something respectfully! NOT HAPPY

If you order be prepared to wait at least doinle your estimated delivery time, their service is among the most terrible i have ever used avoid unless extremely necessary.

Republic have let me down twice now with products ordered online. I ordered 2 items 10 days ago and requested a specific delivery date as it was the only day i was home. It didnt arrive. I tracked it online and it said that my item was at the 'sheffield depot in error'.....200 miles away. Contacted republic who apologised and told me it would be with me the following day. Had to take the morning off work and then arrange for somebody to come and wait at my house for it on the afternoon....finished work, got home at 5.30pm and guess what - still no parcel! Contacted republic who checked and assured me it would be with me by 8pm, Its not 8.30 and no delivery!! not impressed

I went to get a pair of shoes and they had a scuff on the side.. they then offered them to me ahlf price... so helpful!!!

Republic is always up to date, it is cheaper then topshop and river island, but more expensive than new look or h and m. Considering this, i do believe they have the best variety of clothes out of all of the above shops mentioned, in season, amazing colors and just a great all round shop. I always shop there and get great fashion advice. They also have a lovely shoe section.