Jane Norman

I bought 2 items and one item was not available. They sent an paper saying they have refunded the item not available but there has not been any refund.

Contacted them via phone and email but no response.

I absolutely used to love Jane Norman!!

I found there jeans comfy and very nice fitting. I never shopped anywhere else once I found my jeans heaven!!

Yes They were bit expensive but worth every penny Up until a year or so ago....

Went online no bootcut in my length I'm a size 10 length 30,I saw all the jeans I loved but non in my length I went to the local shop non there only skinny jeans. Or bootcut in Med/long and none in short!....also lack of colour choice I was looking for light stonewash jeans in bootcut,.I don't understand why cut out jeans for us small women and choice?

. Since then my local shop has closed and online dont stock short bootcut anymore!

This was my faviourite shop, very sad it has gone down hill, still has lovely clothes,but it was amazing no now just Really dissapointing!!

Very poor customer handling. I bought a dress from my wife and gave for alteration. I was promised a date at the time of purchase and even after a couple of days later i have not received it. I am waiting at the store as of now. Feeling very bad as the store executives are so rude. I was told to wait or come back again. "What can i do attitude". This is my third round at the store. Never coming back to jane norman EVER. POOR POOR POOR

I have recently returned an item with proof of postage and I have been refused a refund because Jane Norman claimed they did not receive it. The response I received was lazy and unhelpful. Shops with good customer service will refund the customer an item as long as proof of postage is provided. Do not shop from here unless you're prepared to deal with terrible customer service.

very happy, lovely clothing..so much choice. only problem is the sizes in store and on-line run out very quickly! maybe something worth focusing on. major disappointment to see stunning clothes out of your size.

be nice to see improvements but besides that would highly recommend!!!

First time I wrote to Jane Norman with a request to provide me Returns Department contact details. I've got my well going online business and I am planning to open second hand shop with Jane Norman clothing only. Totally I have contacted them 3 times, no reply yes or no, just complete ignorance. Still waiting... Has written a complaint about this excellent service, I hope one day I will receive a response.

I was thinking of shopping online for Jane Norman clothes as we don't have these stores in Australia and the clothing looks nice but I am SO GLAD I read these reviews. I think I'll give it a miss!

Jane Norman was the ONLY shop I bought clothes from they were stylish, classy and a little sexy but ever since they were taken over they've gone down hill. The material seems cheaper and they're basically a bit trampy now. They're just trading on the name now. Gutted I have to find somewhere new to shop.

I also used to shop at Jane Norman regularly and sometimes had to force myself to walk by as I knew I would end up buying something. Obviously not such a problem now as the Scottish branches have closed but I did consider buying from their online shop as have done before. However, that was until my last purchase of jeans. Firstly, I bought them in 2 colours. I assumed that they would both be the same as they were same style and size only different colours. However the black ones were ok and the blue ones would have to have been sprayed on. Took them back a couple of days later and after a bit of a carry on which involved contacting online customer service etc I was eventually offered only an exchange as I couldn't find my receipt (which I found again later) but all tags etc were still on (takes a breath). So, I have jeans in my wardrobe bought from Jane Norman YEARS ago which I still haul on occasionally as they are still ok albeit a bit character faded etc. However, these new ones I have worn and washed maybe 3 or 4 times and the black ones look like I've wash them 100 times. Faded to grey! the blue ones dye my legs and anything I sit on so has put me off wearing them too! Just a blooming disaster. I now bypass them in my wardrobe and opt for older ones. Just a waste of money.

I have been a great fan of Jane norman.I would shop weekly and have a few items today in my wardrobe that I havnt even wore yet but loved them at the time so purchased them.

My daughter decided to buy me a top for christmas.She bought it in november when she saw it to avoid disappointment.She explained it was for christmas so received a gift receipt.Unfortunately the fit wasnt perfect so I decided to return it.Couldnt find anything else I liked as the quality and designs have changed incredibly so I asked for a refund.

I couldnt have a refund as the date of purchase was 23 Nov so a refund is only within 28 days.

As this was a present with the receipts and returned in saleable condition I thought it would be 28 days from christmas but clearly not.I could only have an exchange or credit note.As for an exchange there was nothing so now I have no new clothing only a credit which is no good as stock is awful.

My daughter and I are very disappointed so I will never shop in there again.