Kays now part of K &Co

Everything brakes within a month Kay's don't wanna replace and the lady's catalogue I use she always tells me I can't do anything's Kay's will not fix or replace I have sent over 4000 with kays cat never again I am lived

Got kicked out off kandco for over ordering from them ! Had no warning never missed a payment and over a period of 15 years I reckon they had over 100k off me !!! Even the customer service advisors I spoke to could not believe my treatment ! And to cap it all I received the latest catalogue 2 weeks after I was expelled and on the front of it in BALD writing out said FREE RETURNS and DELIVERY !!

Bought a pair of shoes for £25.00, was going to buy another pair in a different colour but the price had gone up overnight to £32.00, several days later they are saying the price has now been reduced to £24.00 from £32.00 thiking you are saving £8.00 when in fact you are only saving £1.00 It makes me wonder how often this is done.

I have caught Kandco bang at it, a few weeks ago the bakerfield 2 seater leather sofa was £1049 which was not on offer or in a sale, checking last week they had raised the price by £900 to £1949, today they are on sale for £1401... in an apparent "sale"

so they raise it by 900 quid.. then lower it by 500 quid and tell you your getting a bargain when in reality one is paying £400 more than the original price they advertised the sofas at.

Fool me once shame on you and all that.. having been a long term customer I am closing my account and looking for a more ethical company to shop with, which will prove pretty tough in itself but their must be companies out there who will not rip people off so blatantly as KandCo.

I purchased an electric blanket from Kays in 2013. It's now defective. Contacted them because I'm still in my warranty but lost the receipt. They saying I never purchased it and they have no record of my purchase. Not to be trusted!!!!!

ABSOLUTE RUBBISH COMPANY DON,T KEEP THERE BARGAIN ON REWARDS CUSTOMER SUPPORT RUBBISH COMPANY SHOULD BE SHUT DOWN INTERNET PAYMENT USELESS

I bought a tablet from Kays (KandCo.com) last August along with a 4 year replacement guarantee, it originally stopped working in January 2014, so I called the number on the replacement guarantee and was told it was up to the manufacturer to replace it, so I went through everything, the manufacturer repaired it then it was faulty again, the person from Kays who told me it was up to the manufacturer to sort out was wrong and should have offered a replacement there and then, I've been using the manufacturer for repair and every time it comes back with a different fault. So I contacted Kays and as it's a year old (they're ignoring the fact it was faulty after 5 months) they are fobbing me off saying I need to talk to the manufacturer although the manufacturer is telling me to talk to the retailer.

Even after explaining I have paid for a 4 year replacement guarantee they're asking me to prove the fault, which I know is definitely not up to me to do.

After going round in circles with customer services, phoning and being told I'd be contacted back (I wasn't) I made a complaint, which was ignored completely.

Kays is really good at delivering products, just no good if anything goes wrong, as I've also had furniture with screws missing, asked for the screws to be sent and ended up going to a hardware shop and buying what was missing, as they couldn't even find the screws even after being given the product and part numbers.

Even one of the emails made no sense at all, no-one has read (or if they did, they didn't understand) any of the emails I sent in full.

I have ordered with k and co for many years but will not be using them again.I made an order for a dressing table that did not get delivered,when I phoned to find out what was happening they told me it was out of stock.Couple of days later got a bill for it.Phoned them again to tell them I haven't received this item,the lady said she'd sort it.Got another bill with it still on and now a £12 charge and they will not take that charge off.Customer services for this catalogue is appalling

After being an agent for years I always looked forward to saving my rewards for Christmas when my children were small and now they are both in their 30s l hoped to save them for a few holiday clothes but the platinum rewards are not worth a carrot so I've just made my final payment to Kay's after all these years and will never spend another penny they have changed the way the rewards are paid by sneaking new rules in and not informing customers they have gone greedy and I don't want to be part of a rip off company .

All my commission was taken away because i did not order anything by 30th june a letter could have been sent out to tell you that you are in danger of losing your commission i have been an agent for over 15 years now and i will close my account asap advisors have not got a clue terrible service still waiting for a call back from msnager would advise people to steer clear from this catalogue