Hawkshead

It appears this company has a track record for delayed deliveries, misplaced returns and the unwillingness to refund your payment, even though you have proof of postage

Stay clear of this company if you plan on ordering something and hope to receive your item within a fair delivery time, more so if you plan on returning your item for a refund, as it appears returned items vanish, as they appear to not accept Royal Mail proof of postage for evidence that item was posted out for return

Not to mention the delay in delivery, bad quality of clothes, and clearly different size although chose the same size.

Returned both jackets in one parcel on 07/02/2014.

According to the delivery, the parcel was delivery at 9am on 11/02/2014.

After a number of emails to them, only today 20/02/2014 received confirmation that my parcel is received and a refund is been processed.

Here come the ridiculous part.

They said that they only received one jacket and only issued refund for one jacket.

Are you kidding me? You either received no jacket or you received both jackets. They are in the same parcel.

It is either they are lying or someone in the warehouse stole one.

Anyway, avoid the seller at all costs. You do not need all the trouble.

I have been using Hawkshead for years because I like practical outdoor clothing but not shopping for it. They seemed to reorganize their company in the last few years by closing their shops and only dealing online, stopping their own brand name clothing and changing their website. The free P&P has also stopped..But my experience has always been positive. Some of the photos on their website could be clearer and I do which they would speak english when describing colour - I mean, what colour is 'Tundra'? If something is dark green then say so, don't call it 'fern' or 'leaf' for crying out loud! Also, watch out for the end of season sales for bargains.

Hawkeshead have gone down hill since 2010 when I last purchased online from them. Now they seem to be catering for either hikers or sporty types so customer base is limited.

I ordered a couple of fleeces and a belted wax jacket for my sister's Birthday gift.

I waited 11 days for my order to arrive, even though it stated 5 days on the website, I really thought that ordering on the 12th of Feb would be plenty of time for my Sister's Birthday on the 20th..No!!

When it finally arrived, the coat was missing the belt, defeating the whole object as it was advertised as a fitted jacket with a belt, the selling point really. So we were left with a coat with (sticking out)belt loops but no belt, also one of the press studs had come away from the coat.

The fleeces were very short and close fitting, I purposely ordered bigger sizes as I lke them baggy, there was no discernable difference between the sizes, all very small!

When I called to complain I found the customer services very sloppy, I demanded to speak to a supervisor, they were all on their lunch breaks, so I told them I would instigate a chargeback on my payment card, suddenly there was someone available.

Basically (this was before I noticed the broken press stud) I wanted a belt, just a belt!! the one missing from the jacket or one from another jacket, that made sense to me, but no they couldn't send me a belt and they didn't have any jackets left in that size, they had a size 20 avalable so I asked if I could have the belt from that one, they said they didn't do that. I found it very frustrating as someone had taken the belt from MY coat!

All in all it was a very disappointing experience, I've had to order a different colour and another in a different size, I will be taking the belt and returning the replacement without it's belt. If they try to charge me extra I will take them to court. I'm furious.

Hawkshead have really gone downhill, go to primark if you want an outdoor jacket or a fleece, cheap and cheerful, compared to cheap and a rip off!!

Still blaming the snow on January 27th!!!placed an order on January 8th for various sale items.was prepared to wait for delivery as we were told it is their very busy period.waited patiently until an email on January 25th told me my order had been cancelled as these goods were no longer available.....why not? they took my order!perhaps investing in a 20th century computer networking system would help(if not 21st!)

phoned the customer services dept ,you've guessed it what a waste of space,I'll swear she was filing her nais and eating a sandwich while droning on about her most sincere apology and of course don't forget the snow!!!!

Thoughts for 2011/2012 .....1)shop somewhere else,at least you should get your goods 2)remember to cancel snow in and around Manchester it seems to perpetrate some kind of meteorological trauma!3)complain,complain complain,it's our hard earned cash treat it and us with respect.

to finish my rant and of course my custom,to review the product would be ridiculous,except to say that they are floating somewhere in the ether and still looking for a computer to connect with and heaven forbid someone who has the brain power to press the correct button.

Thanks again,hope you are now well fed and manicured and I hope your weather distress syndrome passes soon..... ,my most sincere apologies.

Hawkshead accepted my order on 27th November 2010 with 3-5 working day delivery. On 12th December sent email enquiring about order. Reply received from Craghoppers customer services on 16th December saying order likely to be despatched in 48 hours. Telephoned customer services on 17th December - still not packaged but unable to cancel order. Rang again on 21st December - order still not processed/despatched and now unlikely to be received before Christmas. LIKE OTHER REVIEWERS ANOTHER LOST CUSTOMER. The person in charge of marketing campaigns needs to improve their management of such promotions.

Awful!! No reply to the 3 emails that i sent asking about my order. It was "awaiting picking" for 3 weeks, then changed to "being packed" then back to "awaiting picking" again and then finally changed to out of stock and cancelled. I phoned to ask and was not given an apology. WILL NEVER USE AGAIN. Now 4 days before Christmas i have a whole bunch of presents to buy somewhere else!

Terrible customer service, order placed on 22 Nov with an email confirmation saying delivery 3-5 working days. 13th December and I still waiting, parcel company has parcel as of 5th December but has 14, yes 14 days to deliver it. Hawkshead have no delivery control. Awful customer service from the people who answer the phones who cut me off twice. One lost customer here, and one refund due when I actually get my parcel and then send it straight back to them. Never again.

Very poor customer service. Whilst I have been a fan of their clothing as value for money, recently I have ordered from the web site, items twice cancelled, although showing in stock at the time of purchase. One took a whole month before they decided it was out of stock, although still showing the item on the web site. I complained, and was met with a don't care attitude all round. Asked to speak to a supervisor, no one available (probably fielding irate calls like mine) someone due to ring me..... i'm still waiting. Result one lost customer. Get your act together Hawkshead