Roberts Crossley Solicitors Reviews - www.robertssolicitors.co.uk

★★☆☆☆
2.4 / 5
33% of users recommend this
  • Value For Money

Media Gallery for Roberts Crossley Solicitors - www.robertssolicitors.co.uk

Roberts Crossley Solicitors - www.robertssolicitors.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great firm. Highly recommended. ”

Written on: 31/08/2020 by EmilyK11 (1 review written)

I’m actually surprised at the bad reviews. I’ve just finished purchasing my home with Roberts Crossley. It has been amazing from start to finish. Completing time was much quicker than average. I’ve rang him several times and he was polite and spoke to me each time about the purchase and gave any advice and help he could. They came up as the best price on comparison sites and over half the cost of a local firm I got a quote with!! Highly recommended!! If you’re wondering whether the… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Useless”

Written on: 07/02/2020 by Dayanarac236 (1 review written)

Having worked in a legal firm and in conveyancing they are useless. Nothing more than an administrator was doing the job. Cost me thousands of pounds due to delays, one of which was just because the conveyancer was changed. Did not challenge an historical right of way so I had to sign a statutory declaration and take out an indemnity policy unnecessarily. It was not necessary when I brought the house five years ago. It should not have been necessary now, but being very ill and having £317… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Great customer service”

Written on: 11/09/2019

We chose this company due to the very reasonable fee we were quoted online.We have recently sold our house and purchased a new build. We were shocked to read some of the negative feedback on the reviews and would like to share our experience. We have been treated very professionally at all times by all members of staff. All queries were dealt with very quickly and emails and phone calls answered the same day. There were no added fees, everything was listed and we knew what to expect to pay… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Good value and very helpful”

Written on: 20/08/2019 by PFK31 (1 review written)

I have used them twice in the last 12 months and have found them to be very helpful and good value for money. All queries were answered in a timely manner and everything was dealt with very efficently … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid, you will be better off using a local firm”

Written on: 16/11/2018 by BrennanMcCollum (1 review written)

Avoid using these solicitor's. They always come up as one of the cheapest on the comparison sites but you get what you pay for. Had I read the other reviews first I wouldn't have used them, putting the administration errors to one side like getting names and addresses wrong, they keep on adding extra charges throughout the cause of the conveyancing process eg one chaps fee was not included within the original quote but subsequently added after, when this was challenged they said that that… Read Full Review

Report this review
Was this review helpful? 2 1
★★★★★

“Amazing conveyancing work, would recommend to others.”

Written on: 05/03/2018 by katebull56 (1 review written)

I was a bit unsure about using a conveyancing company and checked out as much as I could initially. We dealt with one person throughout who kept us updated when necessary, dealt with us in a friendly but professional way and did a fantastic job. We used them again for another transaction, and had to use the expedited service, and our solicitor was tremendous. He pulled out all the stops and went above and beyond to ensure that we exchanged on the stipulated date. I cannot fault him I can only… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Conveyancing ”

Written on: 11/01/2018 by Tobyn367 (1 review written)

First class service,keep you in touch all the way,best solicitors I have ever used. … Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Conveyancing”

Written on: 16/10/2017 by 144O'Donnell (1 review written)

Roberts Crossley Solicitors did the conveyancing for the sale of my house. I am rather satisfied with their services and would recommend them to family and friends. Perhaps, like may other solicitor companies, you have to chase them for some parts of the process. However, if you are thinking of using this firm I would recommend not to be quiet and speak your mind about anything you think they need to improve. Otherwise, quite a good service and good value for money… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thank You Roberts Crossley”

Written on: 19/09/2017 by 305Malloy (1 review written)

Really pulled out all the stops to get our family into their new home. Customer service was fantastic. Never any problem getting through on the phone. Keep up the good work!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Nasty and incompetent. ”

Written on: 29/06/2017 by Polly5 (1 review written)

I am completely at a loss to understand how this company is allowed to practice. My elderly mother and stepfather engaged their services to undertake a straight forward purchase of a property as cash buyers. 4 months in and a series of ignored emails and requests for additional money to undertake simple tasks my stepfather became frustrated and posted a poor review on Google. They responded by refusing to continue acting for them and demanding fees paid in full before any paperwork would be… Read Full Review

Report this review
Was this review helpful? 2 1
★☆☆☆☆

“Overpriced rubbish service, AVOID”

Written on: 15/02/2017 by cgAlexander163 (1 review written)

Painfull inadequate service, they charged hidden fees throughout the process. I was quoted £700 ended up paying £1300 in fees alone. They refused to continue on the day of completion as I apparently owed them another £155.. Soo many mistakes were made, names spelt wrong, addresses wrong, failure to call me back when promised, failed to answer their phones during open hours. House condition was sub par on completion agency failed to file against previous owners. I was overall completely… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“neglect,incompetence and no comunication”

Written on: 10/01/2017 by mikedeeeee (2 reviews written)

simple purchase of a property with only one local authority search.. 4 months later after several emails, phone calls and tantrums to be told today file was lost.... they never returned my calls or emails. use at your own risk. whatch out for increased costs for no reason?… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“My Apartment Sale”

Written on: 16/11/2016 by 15Price (1 review written)

Very Fast and efficient on my Apartment Sale. I instructed them online and received the information pack through by email the same day. My transaction was underway as soon as I returned my signed forms. I had my contract through to sign the following day!!!! The bill was exactly the same amount as I was quoted. I made them aware of the fact that it was a leasehold apartment which was included in their estimate. On the day of completion funds were paid into my bank account at lunchtime… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“House purchase ”

Written on: 01/11/2016 by Santiagot133 (1 review written)

This is the worst ever solicetor I ever came across someone recommended to me how did he tolerated that's what am thinking now, with them I just want to say they are not bothered About there client and don't even have any qualified solicetors in there firm who could deal with your case just stay away from this firm or else you will end up losing everything because of them have been trying to track them down for an update and it's been impossible to get hold of the person who was dealing with… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Went out of their way to help me”

Written on: 03/10/2016 by StephenMcKenzie6 (1 review written)

I wanted to share my experience with this firm as it was particularly good and I think they deserve the credit for it. To summarise they were prompt in all their dealings, the final bill was exactly the same as their estimate and I really felt that they went out of their way to help me… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service and great value for money”

Written on: 13/09/2016

I used this firm to buy a house, the quote far below any other firm I approached. Despite this the service was outstanding, I was kept updated and they looked out for me all the way. When the purchase went through my final bill was as per the quote. I am very happy with this firm and the service they provide. I would recommend to anybody… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID AVOID AVOID Wouldn't reccoment to my worst enemy. ”

Written on: 25/07/2016 by Samantha1980 (1 review written)

AVOID AT ALL COSTS!!! When buying a house the last thing you need is a 'solicitor' expecting you to do and know everything for them... It has taken months to do a service that should of been able to be done in 4 weeks. Searches not done properly, awful when any communication. If you ask anything it seems as if you have phoned a creche and a child has answered the phone and has no idea what they are meant to do, then turns into strop mode with a disgusting attitude towards you because you asked… Read Full Review

Angrylady57's Response to Samantha1980's Review

Written on: 05/09/2016

This firm is is handling the buyer at the bottom of the chain on our sale and is absolutely atrocious on how they handle the other legal parties in the chain. They do not respond to emails or phone calls and drag their feet at every chance. I just hope that enough people report them and get something done about them.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Please do not use these people”

Written on: 18/07/2016 by embellasmi (1 review written)

AVOID AT ALL COSTS!! I used Roberts Crossley around 4/5 years ago and they were not great then but I foolishly used them again for the purchase of a new house and also a lease extension for my flat. It has been quite possibly the most stressful time of my life! It has now been ONE YEAR since my lease extension process started and it still remains incomplete but me £7000 out of pocket (I paid for the extension last year!). I have had to constantly chase to which I get no response for weeks at… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“OH MY GOD!!! AVOID THESE PEOPLE, COMPLETE RIP OFF!!!!”

Written on: 12/07/2016 by MrPeeps (1 review written)

R crossley or rc legal through conveyancy warehouse is the worst experience i've ever had buying a property! Do not instruct these jokers!!!! I got a quote of £480 to do my conveyance for a cheap auction property which was very cheap... The final bill was £1224, i asked why my bill was 300% more than the original quote and still have no answer to this. The manager was rude as he ignored my complaint and kept on talking over me. I had to pull out of the sale and find another firm. Despite the… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid ”

Written on: 02/07/2016 by Disgruntled314 (1 review written)

I used this solicitors to purchase a property and wish I hadn't bothered. They emailed my bank statements to the seller! After I called to complain, I received no apology and then an email with the complaints procedure! The most unprofessional outfit I have ever had the misfortune of dealing with… Read Full Review

Report this review
Was this review helpful? 0 0
overview