Optima Legal Reviews - www.360.optimalegal.co.uk

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Latest Reviews

★☆☆☆☆

“Appointed as free, but cost me £100s”

Written on: 29/09/2020 by Marc0000 (1 review written)

Avoid at all costs - better to pay more and go elsewhere. Incredibly slow, taking days to read a message, then always quoting 3-5 working days to review files - which even then they don't manage to do. Phone-calls and messages to chase have no effect at all. Delays to "review file" multiple times cost me £100s in interest payments to previous lender… Read Full Review

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★☆☆☆☆

“avoid if possible”

Written on: 17/08/2020 by sergeyefremov (1 review written)

Impersonalized legal service geared towards mass output. You do not have a permanent case worker, specialists "work" on the case in shifts which does not create a sense of ownership. Do not expect a phone call from them, either… Read Full Review

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★☆☆☆☆

“Help please! ”

Written on: 25/10/2019 by JTThomas (1 review written)

Are the reports true? This is really concerning I have a remortgage going through that I need to complete this month and I have not been able to get the phone answered in days. If anyone has further information or a way to speak to them please post… Read Full Review

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Mary022's Response to JTThomas's Review

Written on: 05/11/2019

I think you can refer or direct your complaint to the FCA or CSA of scottishtrustdeed uk.

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★☆☆☆☆

“avoid if possible”

Written on: 21/05/2019 by MrsBatHL (1 review written)

no response to queries. Slow to act. Lost us around £500 due to delays that could have been avoided if paperwork had been processed in a timely manner. at one point there were over 10 days with no activity on our account. when questioned we got no response . Very poor customer service. Would avoid using again. Would have preferred to use own solicitors but had to use this company due to the bank choosing. We will also be writing to Halifax to complain. (this is the same feedback provided to… Read Full Review

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★☆☆☆☆

“indept beyond belief”

Written on: 13/05/2019 by Hartleyto109 (1 review written)

Regrettably I have to leave a one star review otherwise it would be a zero. This company can take incompetence to a level of unimaginable magnitude. From taking weeks to respond to correspondence, to loosing paperwork and taking months to request information from our management company all in a days work for Optima. We are almost 3 months into a re mortgage and still getting calls to say documents are wrong that they have had for weeks. Portal a waste of time as this takes as long to update as… Read Full Review

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★☆☆☆☆

“Shocking beyond belief!”

Written on: 09/05/2019 by Colcom (1 review written)

Why are a a company as prolific as Barclays using this incompetent outfit. There is no words to describe the shocking service I have received. My simple re mortgage from the Halifax to Barclays has failed to complete on time and is still nowhere near despite them having weeks and weeks to complete. They say they are awaiting a response from your solicitor to buy even more time. Absolute waist of time and energy. By the way you deal through an online portal that is abysmal. When you complain to… Read Full Review

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★☆☆☆☆

“Will ensure next mortgage providers doesn't use these...”

Written on: 22/01/2019 by JulieAW70 (1 review written)

The simple re-mortgage of my home was approved 119 days ago - it should finalise on 1st Feb 2019. I'm still not entirely convinced it will happen then! There is nothing challenging about my mortgage, I'm just changing lender and getting a better deal. I'm glad that I started the process so early otherwise I'd be on the Standard Variable Rate and paying too much. I've re-mortgaged quite a few times and its always been a fairly quick process - this one has taken almost four months and if I… Read Full Review

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★☆☆☆☆

“Incompetent-AVOID”

Written on: 13/12/2018 by Dunnhb1974 (1 review written)

Avoid this firm at all cost, even if they are free through your lender!! They are shocking and totally incompetent and do not possess basic skills. They do not answer queries or requests. There is nothing about the firm that I can say they are hood at. They shouldn’t be trading and I don’t know how they can call themselves a legal firm!… Read Full Review

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Martinogun's Comment

Written on: 04/01/2019

I am yet another victim of Optima. Useless and careless. Our remortgage is now stuck.

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★☆☆☆☆

“Dangerously incompetent”

Written on: 13/12/2018 by Daylz127 (1 review written)

I never usually write reviews but I feel it is my duty to warn others about the service I received from this company. They have caused a lot of stress due to the fact that they use call centre staff to handle complex cases. I think this is completely unreasonable both for the staff themselves and the customers. Basic errors were made in my remortgage application that have caused me huge amounts of stress, time and money. I would urge anyone that is urged by their bank to use Optima Legal for… Read Full Review

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★☆☆☆☆

“1star is flattering to this company”

Written on: 12/09/2018 by MrLloydsrentboys (1 review written)

I have now been issued the incorrect mortgage deeds on 6 occasions. Started with someone else’s details, gradually improved to the point that we now have the right address, but still the wrong post code and my partner’s name spelled incorrectly. Sadly they are tied to Lloyds group who cannot use another firm probably because that would take a massive kick back away from some fat ass banker living it large in the caymen islands or somewhere similar Would I ever recommend them...most… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 21/08/2018 by Juliaw12 (1 review written)

I wish I’d known about this company before starting our remortgage although I’m guessing that as they are used by Yorkshire building society I wouldn’t have had a choice! Same experience as everyone else... takes ages to get through on the phone, constantly chasing so we didn’t miss our remortgage deadline then we did miss the deadline! A member of staff told me they had a technical problem and it was their fault we missed the deadline, I have now written a letter of complaint (which I… Read Full Review

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★☆☆☆☆

“Useless and unprofessional. ”

Written on: 13/06/2018 by stuartstevens (1 review written)

Applying for a mortgage with Godiva and they’ve instructed Optima Legal. I’ve never come across worse solicitors. They don’t respond to emails and I have to resort to sending ‘chaser emails’ requesting responses. The current record is 8 chaser emails looking for a simple reply to confirm receipt. They don’t usually answer the phone but when they do they don’t know about the case. They ask for documentation that you’ve already given them and then when you re send it they… Read Full Review

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★☆☆☆☆

“Remortgage ”

Written on: 10/06/2018 by 73Maxwell (1 review written)

My remortgage is with lloyds and after reading reviews i notice optima legal also do halifax coventry and many other banks so i now no why my remortgage as taken nearly 5 months when i phone i never get through when i email i never recive a reply all ive called my old morgage lender who always answered and they assure me that they have sent my redemption figures i wish id jyst stayed with them and not bothered its not the banks fault but why do they all use the same legal firm… Read Full Review

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★☆☆☆☆

“Unbelievably poor service”

Written on: 19/05/2018 by 279Kerr (1 review written)

Optima legal made mistakes right from the beginning of the process. The communication from them was extremely poor, not replying to emails or posts on their on line portal. We had to chase every step of the way. Terrible service… Read Full Review

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★☆☆☆☆

“Slow , lairs, cost us extra money due to not doing...”

Written on: 11/05/2018

Slow , lairs, cost us extra money due to not doing anything until pushed everytime… Read Full Review

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★☆☆☆☆

“One of the worst legal providers ”

Written on: 11/05/2018 by Stephens19 (1 review written)

Unfortunately we dealt with this legal providers after we provided all the necessary documents to set for a completion date its just delayed for a month due to an error at their end and on top of that they send a wrong completion figure on the day of the completion date, Due to that it again delayed. we have to wait for hours on phone just to chase these guys and they wont send any email or phone update back to us. I have to say it went very smooth initial 2 weeks and after that all these… Read Full Review

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★☆☆☆☆

“avoid like the plague”

Written on: 03/05/2018 by Ernestox19 (1 review written)

what a nightmare, the staff cant help but tell stories. they have had my money from the mortgage for over two weeks £19,645. they originaly said they didn't have my bank details so they sent a cheque 2nd class which never arrived. spoke to six different members of staff who said it will be in your bank tomorrow 14.days later still chasing and getting same answer so I thought I would get mortgage company to phone them and after 2 calls from them guess what still waiting. I would avoid this… Read Full Review

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★☆☆☆☆

“Worst company I have EVER dealt with. ”

Written on: 27/04/2018 by juliadray (1 review written)

I’ve never known anything like it. My remortgage case with Halifax was opened on 26.01.18 and, as of 27.04.18 still not completed. The main problem is Optima continually denying they have received documents when the truth is they have but there is a minor incorrect detail on them. The online portal is rarely updated, emails never replied to and when anyone does answer the phone they sound like they’re having a nervous breakdown. Read online employee reviews to understand why. No one ever… Read Full Review

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★☆☆☆☆

“Very Poor - Things progress only when I make them”

Written on: 22/04/2018 by MireyaHaynes295 (1 review written)

Used them for a remortgage - would not use them for anything in future. Initially had my name down wrong - which I had to then prove was incorrect by sending my driving licence. At every stage of the process, things have moved only because I have called up and made them progress. They received my redemption value from the bank and then simply... did nothing. The file apparently needed to be 'reviewed' which they did when I called up and apparently took all of thirty seconds. Likely will now… Read Full Review

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★☆☆☆☆

“Dodgy company”

Written on: 20/04/2018 by Iana43 (1 review written)

We remortgaged our house with Coventry Building Society and have to deal with Optimalegal as their appointed. They have been sitting on our surplus (£1300) for a long time and refusing to pay. Every time I contact them they apologise and say we have just sent the money and it takes up to x days. This has been going on for 7 weeks now and they apparently have been sending us the money every week. They apparently don't know what they are doing. Unfortunately it was forced to deal with them… Read Full Review

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