avoid if possible

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MrsBatHL's review of Optima Legal - www.360.optimalegal.co.uk

★☆☆☆☆

“avoid if possible”

Written on: 21/05/2019 by MrsBatHL (1 review written)

no response to queries. Slow to act. Lost us around £500 due to delays that could have been avoided if paperwork had been processed in a timely manner. at one point there were over 10 days with no activity on our account. when questioned we got no response . Very poor customer service. Would avoid using again. Would have preferred to use own solicitors but had to use this company due to the bank choosing. We will also be writing to Halifax to complain. (this is the same feedback provided to optima legal in their customer feedback survey)

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