Hired Fidler to sell my house, after using them for the purchase 12 years ago. A lot has changed. In 2011 the service was cheap but reasonable for the price. My experience in 2024 was horrendous. Unnecessary delays, poor communication, 40% increase in my fee compared to the estimate, and overall a complete lack of any client service philosophy - this culminated with a response from the 'CEO' about my complaint that he “does not deal with complaints”. Would have happily paid twice the fee for a competent firm with better, quicker service. Will never use Fidler again and strongly discourage anyone attracted by a low fee quote.

My experience with Fiddler and Pepper Solicitors, handling my grandfather's legal matters, was notably unsatisfactory. In our attempt to retrieve his Power of Attorney documents, we were met with a rigid and unyielding attitude. Despite presenting undeniable evidence of my grandfather's mental capacity, their response was cold and lacking in compassion. This experience has left our family distressed and disheartened. For those dealing with sensitive and personal legal issues, I recommend proceeding with caution with this firm. Their approach in our case was devoid of the understanding and flexibility that is crucial in handling delicate family affairs.