Express Solicitors Reviews - www.expresssolicitors.co.uk

★★★★☆
4.3 / 5
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★★★★☆

“Professional service, good result!”

Written on: 10/02/2015 by Amiah4 (1 review written)

Very happy with the team dealing with my case. Extremely happy with the advice, knowledge and professional standards right from the start. I was listened to and all processes were explained clearly. I received all paperwork on time and with plenty of guidance so I knew what was going on at all times. I am definitely happy with the amount I've received. My only criticism is about the investigator who came and took photos of the wrong road. Luckily I had taken photos myself at the time of the… Read Full Review

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★★★★☆

“Kept up to date all through the process”

Written on: 11/01/2015 by NasirMcPherson (1 review written)

The team working on my behalf were very pleasant and the person we dealt with was a pleasure. I would highly recommend you company to friends and family. You dealt with all our claims in the household. Thanks… Read Full Review

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★★★★☆

“Was happy with the customer service and would...”

Written on: 19/12/2014 by Chelsearaza (1 review written)

Was happy with the customer service and would recommend a friend and would use this service again… Read Full Review

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★★★★☆

“Successful Claim Today”

Written on: 21/11/2014 by O'Keefemc191 (1 review written)

I had an accident that was not my fault and did not intend to do anything about it until I was contacted by Express Solicitors but thanks to them I have received a settlement to help me thank my sons for their help during the time I was incapacitated, not thousands but just a nice amount to help them in time for Christmas. The case was conducted without any fuss by Express Solicitors and I am grateful for their help. I didn't realise I would lose virtually half of the settlement to them but I… Read Full Review

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★★★★☆

“Efficient, reliable and competent”

Written on: 27/10/2014 by jocecole (1 review written)

Express Solicitors was contacted to handle an accident case which happened in Scotland. I wasn't aware that Accident claim lawyers who are not resident in Scotland cannot handle the case. But immediately Express Solicitors realized that I am resident in Scotland, they immediately informed me and transferred my case to a lawyer who is resident in Scotland. I wasn't left unattended at any point. So i didn't feel the change because they switch to a Scottish resident lawyer was so quick and… Read Full Review

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★★★★☆

“Happy feel factor”

Written on: 30/09/2014 by vinnymoe (1 review written)

I am so pleased with the outcome of my case.a very stressful time has now come to an end.thank you express solicitors.professional understanding company Vinny mahoney Happy customer… Read Full Review

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★★★★☆

“Bike Accident Claim”

Written on: 23/09/2014 by Cassieg75 (1 review written)

Throughout this process I have received a professional and friendly service. It has been straightforward and easy from my side and I am very happy with the final offered compensation and I would definitely recommend a friend to use Express Solicitors if they are ever in the same situation as me… Read Full Review

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★★★★☆

“Patient and Professional”

Written on: 13/09/2014 by Chester2209 (1 review written)

Since the start of the claim all the staff we have talked to have been very patient as it is a complex case. Whenever I have emailed them a query they have answered promptly… Read Full Review

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★★★★☆

“Be sure to Claim it's effortless.”

Written on: 12/09/2014 by Hutchinson472 (1 review written)

Initially I hadn't intended to claim, but have seen many adverts for several companies. I thought why not. The whole process was effortless. The solicitor that dealt with my case was extremely efficient and with a lot of hardwork the claim was successful. I was kept inform of the process most of the time. Although I did have to chase them up on one occasion. … Read Full Review

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★★★★☆

“Accident Claim”

Written on: 03/09/2014 by HaileyWilliams331 (1 review written)

I found the solicitor involved in my claim Leanne Rowley to be efficient and very caring throughout. She was good hearted and very reliable. I would recommend Leanne and your firm should I be asked to rerecommend good solicitors. My only reservation which I fully understand was no fault of Leanne's is the length of time it took for me to have the recommended tests, however this does not take away the good service I received from Express Solicitors. … Read Full Review

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★★★★☆

“Accident at work”

Written on: 20/08/2014 by Rothjt460 (1 review written)

Good communication and very thorough. I would recommend a friend or family member… Read Full Review

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★★★★☆

“A difficult case”

Written on: 11/08/2014

As my case was not straight-forward, it took rather longer than was first anticipated to reach a conclusion, which was happily a successful one. Although I was a little concerned about my case being dealt with by about three different people in all,each was very helpful,patient with all my questions,and put a lot of work and effort into keeping the continuity.They would always arrange a convenient time to call, even if it was quite late in the evening and they would go into everything in great… Read Full Review

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★★★★☆

“Really good service”

Written on: 06/07/2014 by Ritchiesy96 (1 review written)

I found express solicitors to be very professional in all aspects of my case, I was assigned one individual to deal with the case that made for a productive relationship and I felt I was always being put first… Read Full Review

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★★★★☆

“Very happy ”

Written on: 13/06/2014 by Calhoun54 (1 review written)

I am very happy with Express Solicitors, throughout the whole process they were at all times courteous, understanding and very professional… Read Full Review

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★★★★☆

“Good outcome in the end”

Written on: 06/06/2014 by Thommo1964 (1 review written)

After my initial contact following a motor vehicle accident, my claim moved along quite quickly. Things seemed to stall for a while, which turned out to be due to my legal representative leaving the company. His replacement, however, moved things along quickly, and secured a payout above the predicted amount. All in all, I found Express solicitors to be professional and efficient. Hopefully I do not have further need of their services, but would use them again without hesitation… Read Full Review

Kimberleykirkby's Response to Thommo1964's Review

Written on: 09/06/2014

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors.

I have read your review with interest and would like to thank you for the feedback it is always helpful to hear constructive information such as this.

I am sorry you experienced delay as a result of your case being transferred between fee earners. Unfortunately when a member of staff moves on to pastures new there is the need for re-allocation of cases but this certainly should not make you feel that there is unnecessary delay. I will ensure that this is fed back to our fee earning community to see that improvements are made, where possible, in the future for swift review and consideration of transferred cases.

I am pleased that you had a successful outcome and if I can be of any assistance or if you had any further feedback then please do not hesitate to contact me by email or by telephone.

kind regards,

Kimberley

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★★★★☆

“Communication is key”

Written on: 05/05/2014 by Nunezxg500 (1 review written)

I would like to thank all at express solicitors for there assistance in my case, they have always been friendly, helpful and the communication is second to none. If I leave a message they call back, if I email my phone rings by 9 am the next morning and the emails have always been answered. The only thing I have found difficult to get me head around was the fees, every now and then I have a letter with the tires of fees dependant on the solicitor running your case, but it was unable to… Read Full Review

Expresssols's Comment

Written on: 27/05/2014

Thank you for your feedback regarding the service you received at Express Solicitors.

We do pride ourselves on Client care and I was pleased to see that you found our communication to be very good.

I have noted your comments with reference to the fee updates that we provide. It is a requirement of the Solicitors Regulatory Authority that we provide these comprehensive updates to keep you fully informed as to the funding of your case at regular intervals. I have taken on board your feedback though and will have a good look at those letters to see if we can make them any more user friendly.

Thank you again for your feedback.

Kimberley Kirkby, Client Care Partner

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★★★★☆

“Good to work with”

Written on: 19/04/2014 by ShyannCurtis106 (1 review written)

Express solicitors were very helpful in processing my claim despite it's failure, therefore I'd recomend them to friends. My solicitor, Jonathon Flattery was very helpfull too… Read Full Review

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★★★★☆

“fall on holliday”

Written on: 20/02/2014 by chadmac (1 review written)

overall very pleased with the sevice i recieved from this company.The staff were all curteus, polite and punctual in managing my claim.I would not hesitate to recommend them… Read Full Review

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★★★★☆

“Yes - we can!”

Written on: 21/11/2013

Express solicitors agreed to pursue my case following a fall that resulted in a fractured hip and nearly 3 weeks in hospital. I had emailed the council to point out what I felt was a serious failure of duty of care and was non-plussed when I received no response to my email. After an initial interview Express researched my situation and immediately arranged a series of interviews/examinations to promote a successful outcome. The solicitor who handled my case was thorough and courteous in her… Read Full Review

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★★★★☆

“my experience”

Written on: 05/11/2013

I was very pleased with Express Solicitors. Phone calls were clear and there was no ambiguity. All staff were courteous and professional. My queries were responded to satisfactorily, and if I left a message on an a ansaphone it was dealt with that day. The outcome was saisfactory. It was the first time I have been intervewed by phone and missed the face-to-face one gets used to. However I did get used to it and apreciated time saved by not travelling. … Read Full Review

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