Express Solicitors Reviews - www.expresssolicitors.co.uk

★★★★☆
4.3 / 5
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★★★☆☆

“Not bad, not great...”

Written on: 12/12/2014 by Michelleh408 (1 review written)

Dealt with my claim quickly and communication was easy, pleasant and regular. Initial person I spoke to got several details wrong and it took several phone calls to get these details corrected. Fees took almost half of the money I was offered… Read Full Review

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★★★☆☆

“went through my claim with express solicitors,i was...”

Written on: 29/11/2014 by Arelyv13 (1 review written)

went through my claim with express solicitors,i was off work for 5 weeks after my accident,in the end i barely recived my loss of earnings, had to keep chasing them up… Read Full Review

Kimberleykirkby's Comment

Written on: 09/12/2014

Hi there, I am Kimberley Kirkby the Client Care Partner at Express Solicitors. I note that you weren't 100% satisfied with the service that we have provided to you.

Unfortunately I am unable to identify you or your case from your post. I would be grateful if you could contact me at the office (using any of the contact details that you have been given during your case) so that I can listen to where there may be improvements.

This will enable me to ensure that the solicitor who dealt with your case has any appropriate training that they need to make sure improvements are made where they can be.

I look forward to hearing from you,

kind regards,

Kimberley

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★★★☆☆

“my back claim”

Written on: 14/10/2014 by annmarie.b.kelley (1 review written)

I would not recommend this firm although it had been over the 3 year period I was told I had a good claim and that u would take it on as a no pay no win then a year into my claim I was told I would have to pay £80 to carry on so it got squished as I had no money that's one reason I was claiming as I couldn't work if its no pay untill won why was I having to pay £80 to go ahead with court isn't that ur job… Read Full Review

Traceylynam's Response to annmarie.b.kelley's Review

Written on: 21/10/2014

Bunch of charlatans

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Traceylynam's Response to annmarie.b.kelley's Review

Written on: 21/10/2014

Bunch of charlatans

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★★★☆☆

“I delt with a number of different solicitors during my...”

Written on: 26/08/2014 by Moralian (1 review written)

I delt with a number of different solicitors during my claim. One in particular who handled my claim for longest needs some serious customer service training. Her people skills are shockingly bad and it put me off calling to discuss my claim amd generally slowed progress. Also many mistakes and misunderstandings due to simply not listening to the customer something I know a lot about after working in casino's for ten years. Although the other solicitors were mostly excellent I feal having a… Read Full Review

Kimberleykirkby's Response to Moralian's Review

Written on: 04/09/2014

Good Afternoon, I am Kimberley Kirkby the Client Care Partner, I was sorry to read your review.

I am unable to identify you or your case from your post so that I can investigate and try and learn from your experience. I would love to give some training to the member of staff that you had difficulty with.

I would be grateful if you would consider contacting me to discuss at your convenience.

I am available on all of the office numbers that you have used during the course of your case. Please do get in touch.

kind regards,

Kimberley

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★★★☆☆

“Express Solicitors - took long time but good service...”

Written on: 29/05/2014

Had what I believed to be a relatively straightforward accident in early 2013 and not resolved until mid 2014. Member of staff dealing with my case initially was very slow and I found her unapproachable, but the gentleman who took over the case after 9 months or so was much more helpful and seemed much more capable, helpful and offered a service which met and exceeded my expectations. Am giving an 'average' rating due to the time involved in the case, but I suspect if the guy who finished the… Read Full Review

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★★★☆☆

“My claim has been handled all but rather slowly, I was...”

Written on: 20/05/2014 by lynnrae (1 review written)

My claim has been handled all but rather slowly, I was always having to chase for updates. I was often told that it was taking so long due to large caseload. Staff were always polite but did not always know what was going on with my case, only my designated representative was aware of exactly what was going on. May I suggest a better way of updating details so if my rep was not available then anyone else could update me. My paratner and his daughter were in the same accident and yet they are… Read Full Review

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★★★☆☆

“Express Solicitors with no so express employees.”

Written on: 24/04/2014 by Mr.Unhappy17 (1 review written)

I think that their is a lack of communication within the company for many reasons. Firstly, I had a period of time where I was in another country for 8 weeks and even after communicating to members of Express, I still had them trying to telephone me and requiring information which I had no access to and I had told several people that I wouldn't be able to do much except answer questions via email. Some information got distorted as it got passed through different people. My address took months… Read Full Review

Expresssols's Response to Mr.Unhappy17's Review

Written on: 27/05/2014

I am Kimberley Kirkby and am the Client Care Partner here at Express Solicitors. I am sorry that I am unable to contact you personally to discuss your constructive feedback as we really value the input of all of our Clients and are very keen to improve where there is any room to do so. I understand that you lived abroad for a period during your claim and your feedback on this experience would be very welcome.

I would be grateful for the opportunity to discuss the issues you raise and invite you to contact me personally if you can spare the time to discuss matters further either by telephone at our office or by email.

Many thanks,
Kimberley

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★★★☆☆

“some good lawyers”

Written on: 18/04/2014 by Shearer32 (1 review written)

The representation I got for my case was good… Read Full Review

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★★★☆☆

“No Win No Fee”

Written on: 06/12/2013

I was contacted by Express, who were, at the beginning, extremely helpful.I had told them originally that my claim had already been seen by another solicitor and they were fine with this. However, since it was passed to their solicitor to deal with, I have had no feedback as to what is happening about the claim, unless I chase them myself. The 3 year limit is on 4 January 2014 and I have heard nothing in recent times with regaqrd to the claim… Read Full Review

Robinpatey's Comment

Written on: 09/12/2013

I am the senior partner at Express Solicitors.
I am very disappointed to hear of your experience which is not at all representative of the vast majority of our client's comments.
I would like the opportunity to speak to you myself about your case.
Please feel free to email me or ring the main office and ask to speak to me personally.

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Louiseclare's Comment

Written on: 12/12/2013

Hi - could you let me have your email address in order that I can contact you. Thanks in advance

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Robinpatey's Comment

Written on: 12/12/2013

I would happily provide my email address but unfortunately the review centre website will not display it - if you ring the office and ask them for it they will happily provide it. I am sorry that I cannot provide it on this website.

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★★★☆☆

“Keeping informed about case”

Written on: 20/02/2013

Would of liked more input from my solicitor of what was happening with my claim instead of me keep ringing in to see what was happening. I liked the way that if I rang up and didn't understand what the letter meant that she talked me through it. I think it would of been easier if my case was straight forward but as it wasn't it meant it took longer than a easy case which my solicitor explained to me. I was glad that the solicitors kept me up to date with the prices… Read Full Review

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