Express Solicitors Reviews - www.expresssolicitors.co.uk

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4.3 / 5
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★★☆☆☆

“Not great service”

Written on: 21/01/2015 by Holden187 (1 review written)

To begin with the service was good and I felt looked after but as the time went by I felt that I was the one constantly emailing the company to find out what was happening . I would have appreciated an occasional email stating where we were up to and when I would next be likely to hear from them. I also think that as a client it was not professional to be refereed to as Fiona'… Read Full Review

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★★☆☆☆

“Didn't even try! if this was a murder case..ud want to...”

Written on: 23/11/2014 by 72Vaughn (1 review written)

Hi, i feel totally let down! The stress this caused me is unreal! Now you drop my case, you send me 3 cd's which are un viewable... Now the manager who also assulted me, they have moved him... The security guard the beat me up, when I'm sitting in a chair, & oh the lady who would not give a statement.. She is the security guards partner, funny what you find out when my best friend works there... Your solicitors said it cost £4k+ what for sending letters... Is that a bleeding joke, they haven't… Read Full Review

Kimberleykirkby's Comment

Written on: 09/12/2014

Hi 72 Vaughn,

I am Kimberley Kirkby, the Client Care Partner at Express Solicitors.

I can see that you are unhappy with our decision that we are unable to proceed with your case. I am sorry to hear that you are not satisfied with the reasons provided.

I would like to discuss it further with you and to take a look and give you a second opinion. Unfortunately I can't identify you or your case from your post as you have not given your name.

I would be grateful if you could contact me at the office (using any of the contact details that you have been given during your case) so that I can have a look into this for you.

I look forward to hearing from you,

kind regards,

Kimberley

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Mickeyboy22's Comment

Written on: 04/05/2021

So normal reply from express solicitors there not bothered mate find a decent solicitor like I did after I saked them

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★★☆☆☆

“Kept telling my solicitor I did not want to continue...”

Written on: 24/10/2014 by Mahoneylw13 (1 review written)

Kept telling my solicitor I did not want to continue with this case as it was waste of time but did not listen? My illness was greatly aggravated by the constant fone messages,and messages,all they kept saying was a lot of time had gone into this so far,then up til week ago they decided my case wasn't worth continuing… Read Full Review

Kimberleykirkby's Comment

Written on: 07/11/2014

Hi there Mr. Mahoney,

I am Kimberley Kirkby the Client Care Partner at Express Solicitors, unfortunately I have been unable to identify your case from the review you have provided which is anonymous.

I would be grateful if you would contact me in order to discuss any concerns that you had in order that I can ensure that our team of solicitors are provided with good training to make sure that if there was any room for improvement, lessons can be learned.

I would really like to have the opportunity to explain our reasons for investigating and then our subsequent decision to discontinue the case is this is what we did.

Please do contact me to discuss at your convenience.

I look forward to hearing from you.

Kimberley

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Mickeyboy22's Comment

Written on: 04/05/2021

Same old reply ever single time is it not about time you changed your patter

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★★☆☆☆

“Absolutely rubbish”

Written on: 31/08/2014 by Webbtg394 (1 review written)

Would never contemplate using this unprofessional so called solicitors again , do not do anything totally appalling most unprofessional… Read Full Review

Kimberleykirkby's Comment

Written on: 02/09/2014

I am Kimberley Kirkby the Client Care Partner at Express Solicitors. I am sorry to hear that you have had a bad experience with us.

I would like to discuss further with you to try and make amends. I am unable to identify you from your anonymous post.

Please contact me at the office on any of the numbers that you used during your claim with us and I will be very grateful to receive your feedback and see if there is anything we can do to rectify matters.

I look forward to hearing from you,

kind regards,

Kimberley

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★★☆☆☆

“personal injury claim”

Written on: 11/08/2014 by Giovannyx486 (1 review written)

I thought my case was straight forward. myself and girlfriend were knocked off my motorcycle at a junction, third party admitted fault, police involved, hospitalised. my girlfriend has suffered nerve damage in her leg and although the accident was over 3 years ago, the leg is still no better. I had to have surgery. I have found that that the solicitors took far too long in sorting this claim. I have had to wait over 3 years for justice. the payout was eventually ok'd in June and I was told it… Read Full Review

Kimberleykirkby's Comment

Written on: 04/09/2014

Good Afternoon, I am Kimberley Kirkby the Client Care Partner, I was sorry to read your review.

I am unable to identify you or your case from your post so that I can investigate and try and learn from your experience.

I would be grateful if you would consider contacting me to discuss at your convenience.

I am available on all of the office numbers that you have used during the course of your case. Please do get in touch.

kind regards,

Kimberley

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★★☆☆☆

“I had a fall in m&s kilmarnock. ”

Written on: 20/06/2014 by Aileen546 (1 review written)

I was examined by both my own doctor snd a doctor you recommended. It was blatantly obvious that marks and spencer were at fault however they dismissed this and the case went no further. I was told by you that I would have to pay if I wanted to proceed. Marks and spencer say there was nothing on the floor and that I was prob wearing the wrong shoes. I was wearing very low wedges and I definately slipped on their floor. I am still hVing problems with my knee I felt I could have been given the… Read Full Review

Kimberleykirkby's Response to Aileen546's Review

Written on: 24/06/2014

Hi there, I'm Kimberley the Client Care Partner at Express Solicitors.

I was sorry to read your review and that we were unable to get a successful outcome for you on this occasion.

Unfortunately sometimes it is not always possible to prove liability against an opponent despite best efforts of our staff but I agree that documents received from your opponent in terms of disclosure quite possibly can be forwarded to you. Also if it is that we are unable to help you with the case, we are happy for you to obtain a second opinion and if another solicitor contacts us for our file of papers we will provide them without delay to help you move things along as quickly as possible.

Unfortunately I cannot identify your case from your anonymous post but I would be happy to help further and look into this for you if you would like to contact me at our office.

My details are all available on our company website.

Please do get in touch so that we can look into this for you.

Kind regards,

Kimberley Kirkby

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★★☆☆☆

“jut strated our claim....”

Written on: 25/02/2014 by paulafroggy (1 review written)

Slowly getting disappointed. Beginning was quite professional,but then later the way things going, not happy at all.....by my experience where we're now, not I would not recommend to a friend… Read Full Review

Robinpateyexpress's Response to paulafroggy's Review

Written on: 26/02/2014

Dear Sir/Madam,

I am the firm's senior partner and I am extremely concerned to hear about your experience with us. I can assue you that it is not at all representative of our client's experiences with Express Solicitors and we pride ourselves on great customer service.

I would very much welcome the opportunity to dicuss your concerns at any time convenient with yourself. Please feel free to contact me.

Kind regards,

Robin Patey

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★★☆☆☆

“Snail pace workers with no communication! ”

Written on: 29/08/2013

I am currently a client of theirs, I have a road traffic accident claim going through with them. My accident happened in feb, I contacted them as I had heard loads of good things about them. I have currently had 5 different people deal with my claim, they do not communicate with you, I have had to ring them every time to find out what is going on with my claim, they "send" letters that I never receive then when I call up to quire this they promise to send the letters out again ... 3 weeks after… Read Full Review

Expresssolicitors's Comment

Written on: 02/09/2013

Dear Sir/Madam,

I am the firm’s senior partner and I am extremely concerned to hear about your experience with us. I can assure you that it is not at all representative of our client’s experiences with Express Solicitors and we pride ourselves on great customer service.

I would very much welcome the opportunity to discuss your concerns at any time convenient with yourself. Please feel free to contact me.

Kind regards,

Robin Patey

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Icequeen91's Comment

Written on: 04/09/2013

Thank you for replying to my review.
I would be more then happy to discuss my concerns with you, How do I contact you ?

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Expresssolicitors's Comment

Written on: 05/09/2013

Hi,

Contact details can be found on our site.

Or you can ring the office and ask to speak to Robin Patey.

Kind regards

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Lexham25's Comment

Written on: 06/03/2014

I totally agree, my claim is coming up to a year old now and still nothing unless i chase them, to then be made to feel like a nuisance, very disappointing service i am on the second person to be dealing with my claim and i am still getting no where, i believe we are still waiting on final medical records almost a year on, if i could take my claim else where i also would, they appear to be assisting the other side who are in the wrong rather than me and i am sure if they ever get around to sorting this out then they will take a hefty payment for very little and to be honest in my oppinion appalling standard of work. If you are looking for a good solicitor please take my advice and dont use this firm.

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