Express Solicitors Reviews - www.expresssolicitors.co.uk

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4.3 / 5
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★☆☆☆☆

“Not recommend ”

Written on: 12/04/2021 by DevinNicholson50 (1 review written)

Just to let you all know keep away from this company its not a no win no fee solicitor its a trap there stopped my claim and then want money off me I have a very serious underlying health condition now am living on £170 pm but I have one good point about them it says on there website contact us with the comfort of knowing you never be at financial risk when you claim with us we cover all legal costs never charge upfront fee and we only get paid if you do EXPRESS SOLICITORS… Read Full Review

By 8546Star

Written on: 30/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.

Leanne Rowley
Client Care Partner

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Mickeyboy22's Comment

Written on: 03/08/2021

Rubbish you changed me 3.000 pound from a interim payment do you do charge upfront fees

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Expressclientcare's Comment

Written on: 19/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.

Leanne Rowley
Client Care Partner

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Mickeyboy22's Comment

Written on: 01/10/2021

Like I said you took 3.000 pound from an interim payment.no win no fee means you only take or get money if you win.

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★☆☆☆☆

“Do Not Go to this company its a no win no fee so if...”

Written on: 03/10/2020 by Robmorly (1 review written)

Do Not Go to this company its a no win no fee so if you don't win there will try get money out of you also there make ING a new name its going to be NO WIN 100% FEE THAT'S WHAT THEY GET OF YOU KEEP WAY FOR THEM… Read Full Review

By 8546Star

Written on: 30/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.

Leanne Rowley
Client Care Partner

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Mickeyboy22's reply to 8546Star's Comment

Written on: 06/10/2021

So why take 3000 pound out of an interim payment then after all you had won nothing and I have sacked you.
You do charge upfront fees and I can provide evidence of this.

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★☆☆☆☆

“Unprofessional ”

Written on: 04/02/2017 by Busa1971 (1 review written)

Lost documents, un checked statements. 1st solicitor vanished, 1st barrister vanished. Then new barrister tried to talk me into walking away half way through court. Lost case due to poor service and will be taking this to legal ombudsman. They had over 3 years to prepare for this and the defence solicitor just picked my case to pieces as it was put together with no care and professionalism. Would highly recommend you stay away from this firm. … Read Full Review

By 8546Star

Written on: 30/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

Leanne Rowley
Client Care Partner

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Mickeyboy22's reply to 8546Star's Comment

Written on: 09/09/2021

Normal response when you know your wrong

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Mtg1970's Response to Busa1971's Review

Written on: 30/11/2018

I had a similar experience . By the way my judgement reads I can only think that Express Solicitors Lost vital paperwork or missed deadlines . Took 6years 6 months to get to court, I was continually told differing timelines for completion, 6-12months for instance, when 12 month was coming up deadline moved ,12-18 months , and so on and so on. I was told about a offer from defendants months after it had been made with advice to decline. Lost £1.1 million in damages. I reviewed on trustpilot and Express Solicitors complained about my completely honest review. I too will be going to ombudsman. As my case failed to receive compensation representative to my losses, as I will never work full-time again, and liability was admitted, but due to missing evidence awarded compensation comes no where near to my losses . Technically I won the case but lost out on getting compensated due to Express Solicitors incompentance.

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★☆☆☆☆

“would give 0 stars if I could”

Written on: 28/11/2016

Despite the reviews praising the company (I wouldn't be surprised if they were fake), here's what actually happened in my experience: 1. I called a personal injury helpline, not really expecting to be able to make a claim, but simply wanting to find out if I would be able to. 2. The helpline was not actually a solicitors' firm, but was used by Express Solicitors to get clients. 3. I was contacted by Express Solicitors, was told I could make a claim, and was pressured into making a verbal… Read Full Review

Mtg1970's Comment

Written on: 30/11/2018

Hello sorry you , like myself and plenty of others , had a bad experience with this company. Thank you for stating that you too called a number who then put you in touch with these unprofessional company. All they are interested in is money and to win no matter what the outcome is for the client. I too think all positive reviews are fake , or claimants are pressured into making when the claimant is only just signed up, say 6 months , as this in my experience, is when they are at their most helpful .

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Mickeyboy22's Comment

Written on: 08/06/2020

The number he rang was probably injury lawyers for you same one I rang

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Mickeyboy22's Comment

Written on: 19/05/2021

Yes your right mate they had my honest review taken down like many others they only want positive feedback.i wouldn't recommend them to anyone I sacked them after year and half.my new solicitors did more in 4 months then these ever did

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★☆☆☆☆

“terrible chislers”

Written on: 31/03/2016 by JacquelineKeegan245 (1 review written)

Awful lying company who will take on any case as a no win no fee just so they can screw you for fees later on when they drop the case. Avoid these at all costs. Have reported to their governing body… Read Full Review

Mickeyboy22's Comment

Written on: 08/06/2020

Yes I have heard this too

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★☆☆☆☆

“Unprofessional, unreliable, untrustworthy company, AVOID.”

Written on: 11/03/2016 by AngelHunter494 (1 review written)

This company back you into a corner blackmail you so they get there way,leave you financially out of pocket,haven't got the clients best interest at heart and are unprofessional, unreliable, untrustworthy they lack communication skills and lack cutting and edge and common sense to be classed as solicitors. Please avoid so you do not go through the UN DUE STRESS AND ANXIETY I have gone through… Read Full Review

Dms123's Comment

Written on: 19/05/2016

I'm dealing with one of their trainee solicitors at the moment as a defendant, he's very unprofessional !! and above all how does a Trainee warrant charging £220+ vat per hour when he's still training !!!!
That price isn't a Trainees fee it's a Seniors fee !!
Total Rip-Offs

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Mickeyboy22's Comment

Written on: 08/06/2020

O no it's a joke there not qualified so should not be anywhere near people files

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Mickeyboy22's Comment

Written on: 08/06/2020

Yes they tried to blackmail me.when I sacked them

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★☆☆☆☆

“Waste of time ”

Written on: 02/02/2016 by Reviewer129 (1 review written)

I've had a case going for 6 years where it was passed between solicitors. They gave minimal contact, every time I rang up for development they would brush me off. They lack any customer service skills. They poorly handled my case where they did not listen to any evidence I and my mother provided and disregarded it. Do not go with these, avoid at all costs!!!… Read Full Review

Kimberleykirkby's Response to Reviewer129's Review

Written on: 03/02/2016

Good Morning,

my name is Kimberley Kirkby and I am the Client Care partner at Express Solicitors. I am sorry to hear that you have been unhappy with the service.

Unfortunately I cannot trace you or your case from your anonymous post so that I can contact you to discuss the case and try and solve any issues for you. I would also like to look at the case to ensure that if there was unnecessary delay, I can make sure that our fee earners receive feedback and training where they need it.

Please contact me on any of the numbers that you have for our firm and I will be happy to help in whatever way I can. I hope to hear from you.

kind regards,

Kimberley
Client Care Partner, Express Solicitors

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★☆☆☆☆

“VERY POOR SERVICES AND INACCURATE INFORMATION FROM CALLS”

Written on: 21/10/2015 by coolplayer (3 reviews written)

This firm is very poor and inaccurate from what one solicitor says to another and they contradict themselves. I've done all the chasing of medical records i also had to instruct a solicitor to make a call to the defendants as i was told from my solicitor we keep on sending emails and letters but get no response. It doesn't take a genius to work out if they haven't responded after several weeks then pick up the phone! also i kept on questioning the ATE insurance and was told on the phone its a… Read Full Review

Reviewer129's Response to coolplayer's Review

Written on: 02/02/2016

I've had a similar issue they a waste of space

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Mickeyboy22's Response to coolplayer's Review

Written on: 08/06/2020

Iv had same I had to find out who my company had insurance with because they couldn't find them.took me five minutes on the internet to find out.

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★☆☆☆☆

“It wont let me give minus 5 stars”

Written on: 16/01/2015 by 1990Egan (1 review written)

They keep asking you to make a lower offer. They mislead you into accepting a silly low offer, they only look after themselves. I will be taking this much further. Disgusted with Express Solicitors. … Read Full Review

Rdrachel's Comment

Written on: 13/07/2015

Hi I have had a terrible time with this company even to the stage where they sent me someone else's case notes, I hab
Ve complained for them to close ranks and tell me they were not dealing with my complaint any further when they havnt dealt with they just argued my point, they are a disgrace, I am taking much further contacted another legal team and ombudsman, three years of absolute nightmare with very little to show, I want my fee back and I am not giving up until I get it. Anyone thinking of using express RUN A MILE!!!!!!!!!!

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Reviewer129's Comment

Written on: 02/02/2016

I've had a similar thing where I got someone else's case notes too and they just laughed it off. It's so unprofessional and disgusting the way they go on.

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★☆☆☆☆

“Most dissatisfied ”

Written on: 21/10/2014 by TraceyLynam (1 review written)

I found my whole experience with Express to be totally unsatisfactory From start to finish there was no personal touch and very little continuity They never called back when they promised They would schedule phone meetings which they didn't keep but failed to cancel I felt they actually had no experience ten event to my daughters case and should never have accepted the case in the first place I used a different company for a seperate case and the whole experience was totally different… Read Full Review

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★☆☆☆☆

“Waste of time ”

Written on: 29/09/2014 by 379Johnston (1 review written)

Took a case on that's they said from day one they had the correct amount of evidence to continue the case. 6 months later no response when I started chasing up the case was past around about 6-7 different members of staff that's couldn't answer questions. 9 months after they took the case on told me over a email they didn't not have "a leg to stay on" the exact words they used. Waste of time space and effort !… Read Full Review

Traceylynam's Comment

Written on: 21/10/2014

This is exactly how I dent they had no real knowledge if my daughters case and I often dent they were working for the opposition

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★☆☆☆☆

“Afraid that after lengthy chats with junior solicitors...”

Written on: 30/06/2014

Afraid that after lengthy chats with junior solicitors involving way over the top estimates of compensation, Express Solicitors then ended up taking more of my compensation then they should have, so although happy to have received an outcome (in 6 months for a minor case), it was tainted by getting less than 50% of the compensation owed… Read Full Review

Kimberleykirkby's Comment

Written on: 07/07/2014

I am sorry to hear of your experience and would like to investigate this further for you. Unfortunately I cannot identify you from your review.

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors, please contact me to discuss your case.

Regards,

Kimberley

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Lottalina82's Comment

Written on: 07/07/2014

Hi Kimberley, thank you for coming back to me however, I would prefer to remain anonymous.

Thank you.

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★☆☆☆☆

“Very poor”

Written on: 18/06/2014 by Bluegreenmar (1 review written)

Did most of the work my self. Had to keep ringing up to find out what was going. The service I received was very poor. Had to keep going over the same thinks. Then when I got told what my settlement was 3 weeks it got changed as they forgot to pay for some treatment I had… Read Full Review

Kimberleykirkby's Response to Bluegreenmar's Review

Written on: 18/06/2014

Good Afternoon,

I am Kimberley Kirkby the client care partner here at Express Solicitors. I am sorry to hear that you had a poor experience and I would really like to discuss this further with you and look at your case so that I can feedback to the fee earner and try and make sure that this doesn't happen again.

Unfortunately I cannot identify your file from your anonymous post. I would be grateful if you would email me directly with your file reference in order that I may look into this more carefully and provide you with some feedback.

Alternatively if you would like to contact me by telephone please do.

I hope to hear from you, kind regards,

Kimberley

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Bluegreenmar's reply to Kimberleykirkby's Comment

Written on: 19/06/2014

Thank you for the quick reply. I will contact you on Tuesday.. Wish the person who was acting on my behalf worked as quick as you have.

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★☆☆☆☆

“There is a discrepancy in what this firm proposed to...”

Written on: 03/06/2014 by Bigshow93 (1 review written)

There is a discrepancy in what this firm proposed to pay me my compensation for my case, to what they actually paid me. There was also lack of transparency, because they did not inform me of the communications between them and the third party, so I did not know what was the actual amount agreed between the two solicitors, I only had to go on what I was told by this firm… Read Full Review

Kimberleykirkby's Response to Bigshow93's Review

Written on: 09/06/2014

I'm Kimberley Kirkby, the Client Care Partner at Express Solicitors.

I am very sorry to hear about your experience with us and would be grateful if you would consider contacting me so that we can make amends. I cannot identify you or your file from your post and therefore unfortunately am unable to get in touch.

Please do contact me confidentially by email or by telephone.

kind regards,

Kimberley

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★☆☆☆☆

“sa far as your correspondence indicates you didnt...”

Written on: 17/05/2014 by Virginiaz319 (1 review written)

sa far as your correspondence indicates you didnt accept my claim and it took 6 months to tell me… Read Full Review

Expresssols's Comment

Written on: 27/05/2014

I am Kimberley Kirkby and am the Client Care Partner here at Express Solicitors. I was sorry to read your feedback about the time taken to communicate our response to you regarding your claim.

Without your details it is difficult for me to look into what went wrong here unfortunately. We strive for excellent Client care here at Express Solicitors and I would be grateful if you have the time to look into what happened and try and explain or avoid any such problem in the future.

Please do feel free to contact me personally either by telephone at our office or by email.

Kind regards,

Kimberley

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★☆☆☆☆

“not so good”

Written on: 21/03/2014 by ulKoch315 (1 review written)

my claim is coming up to a year old now and still nothing unless i chase them, to then be made to feel like a nuisance, very disappointing service i am on the second person to be dealing with my claim and i am still getting no where, i believe we are still waiting on final medical records almost a year on, if i could take my claim else where i also would, they appear to be assisting the other side who are in the wrong rather than me and i am sure if they ever get around to sorting this out then… Read Full Review

Robinpatey_Expresssolicitors's Comment

Written on: 24/03/2014

Dear Sir/Madam,

I am the firm’s senior partner and I am extremely concerned to hear about your experience with us. I can assure you that it is not at all representative of our client’s experiences with Express Solicitors and we pride ourselves on great customer service.

I would very much welcome the opportunity to discuss your concerns at any time convenient with yourself. Please feel free to contact me.

Kind regards,

Robin Patey

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Mickeyboy22's Comment

Written on: 06/05/2021

They treated me the same I sacked them.and got a new solicitor who has done more in 6 months then express solicitors lol.did in a year and a half and there not taking any of my compensation not a penny.

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Mickeyboy22's Comment

Written on: 06/05/2021

They treated me the same I sacked them.and got a new solicitor who has done more in 6 months then express solicitors lol.did in a year and a half and there not taking any of my compensation not a penny.

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★☆☆☆☆

“nothing nothing nothing”

Written on: 15/07/2013 by moo101 (1 review written)

The fact I didn't want to do it after first contact and was talked into doing it even thow i felt uncomfortable. Now the man I was suing and his wife have been given my details and are making my life a misery. And are now possibly suing me instead. All I can do is contact the police. All police can do is monitor it as apparently its slander. Slander is the hardest thing I can get somebody on. Basically iv waisted money, time and basically been messed about and lied to. Wouldn't mind tho but… Read Full Review

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