Express Solicitors Reviews - www.expresssolicitors.co.uk

★★★★☆
4.3 / 5
85% of users recommend this
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Latest Reviews

★★★★★

“Excellent service. ”

Written on: 28/06/2021 by KarinaSidhu (1 review written)

I am very grateful to Express Solicitors and their barrister for their Amazing work and professionalism. THANK YOU SO MUCH… Read Full Review

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★☆☆☆☆

“Not recommend ”

Written on: 12/04/2021 by DevinNicholson50 (1 review written)

Just to let you all know keep away from this company its not a no win no fee solicitor its a trap there stopped my claim and then want money off me I have a very serious underlying health condition now am living on £170 pm but I have one good point about them it says on there website contact us with the comfort of knowing you never be at financial risk when you claim with us we cover all legal costs never charge upfront fee and we only get paid if you do EXPRESS SOLICITORS… Read Full Review

By 8546Star

Written on: 30/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.

Leanne Rowley
Client Care Partner

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Mickeyboy22's Comment

Written on: 03/08/2021

Rubbish you changed me 3.000 pound from a interim payment do you do charge upfront fees

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Expressclientcare's Comment

Written on: 19/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.

Leanne Rowley
Client Care Partner

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★★★★★

“Accident at work”

Written on: 15/02/2021 by Maveric6568 (1 review written)

Amazing and friendly from the start, definitely would use them again… Read Full Review

By 8546Star

Written on: 30/04/2021

Thank you for taking the time to leave a review. I am pleased that you are happy with the service provided. Please do not hesitate to contact our offices should you require any further assistance

Leanne Rowley
Client Care Partner

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★★★★★

“Great service, great communication = great result!”

Written on: 26/11/2020 by Hollistb451 (1 review written)

My son was involved in a bus accident and I looked around for a solicitor to be able to make a claim. I chose Express Solicitors and a person there represented us. I worked with him and he was nothing but amazing. I know claims take time and can be exhausting, but he kept in touch with us every step of the way and he was always ready to answer and explain any concerns we had. We got our settlement in the end and glad he was on our side! Thanks… Read Full Review

By 8546Star

Written on: 30/04/2021

Thank you for taking the time to leave a review. I am pleased that you are happy with the service provided and the outcome of your claim.

Please do not hesitate to contact our offices if we are able to assist you in future

Leanne Rowley
Client Care Partner

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★☆☆☆☆

“Do Not Go to this company its a no win no fee so if...”

Written on: 03/10/2020 by Robmorly (1 review written)

Do Not Go to this company its a no win no fee so if you don't win there will try get money out of you also there make ING a new name its going to be NO WIN 100% FEE THAT'S WHAT THEY GET OF YOU KEEP WAY FOR THEM… Read Full Review

By 8546Star

Written on: 30/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

I can confirm that we operate on a no win no fee basis. This means that there are no charges should a claim be unsuccessful unless an individual has breached the terms of the agreement for example by failing to cooperate or not following advice. In those circumstances, as per the terms of the agreement we would charge the client for the work performed.

Leanne Rowley
Client Care Partner

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★☆☆☆☆

“Unprofessional ”

Written on: 04/02/2017 by Busa1971 (1 review written)

Lost documents, un checked statements. 1st solicitor vanished, 1st barrister vanished. Then new barrister tried to talk me into walking away half way through court. Lost case due to poor service and will be taking this to legal ombudsman. They had over 3 years to prepare for this and the defence solicitor just picked my case to pieces as it was put together with no care and professionalism. Would highly recommend you stay away from this firm. … Read Full Review

By 8546Star

Written on: 30/04/2021

We cannot locate your file based on the information provided. If you are a genuine client, please contact our offices should you wish to discuss further.

Leanne Rowley
Client Care Partner

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Mickeyboy22's reply to 8546Star's Comment

Written on: 09/09/2021

Normal response when you know your wrong

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Mtg1970's Response to Busa1971's Review

Written on: 30/11/2018

I had a similar experience . By the way my judgement reads I can only think that Express Solicitors Lost vital paperwork or missed deadlines . Took 6years 6 months to get to court, I was continually told differing timelines for completion, 6-12months for instance, when 12 month was coming up deadline moved ,12-18 months , and so on and so on. I was told about a offer from defendants months after it had been made with advice to decline. Lost £1.1 million in damages. I reviewed on trustpilot and Express Solicitors complained about my completely honest review. I too will be going to ombudsman. As my case failed to receive compensation representative to my losses, as I will never work full-time again, and liability was admitted, but due to missing evidence awarded compensation comes no where near to my losses . Technically I won the case but lost out on getting compensated due to Express Solicitors incompentance.

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★☆☆☆☆

“would give 0 stars if I could”

Written on: 28/11/2016

Despite the reviews praising the company (I wouldn't be surprised if they were fake), here's what actually happened in my experience: 1. I called a personal injury helpline, not really expecting to be able to make a claim, but simply wanting to find out if I would be able to. 2. The helpline was not actually a solicitors' firm, but was used by Express Solicitors to get clients. 3. I was contacted by Express Solicitors, was told I could make a claim, and was pressured into making a verbal… Read Full Review

Mtg1970's Comment

Written on: 30/11/2018

Hello sorry you , like myself and plenty of others , had a bad experience with this company. Thank you for stating that you too called a number who then put you in touch with these unprofessional company. All they are interested in is money and to win no matter what the outcome is for the client. I too think all positive reviews are fake , or claimants are pressured into making when the claimant is only just signed up, say 6 months , as this in my experience, is when they are at their most helpful .

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Mickeyboy22's Comment

Written on: 08/06/2020

The number he rang was probably injury lawyers for you same one I rang

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Mickeyboy22's Comment

Written on: 19/05/2021

Yes your right mate they had my honest review taken down like many others they only want positive feedback.i wouldn't recommend them to anyone I sacked them after year and half.my new solicitors did more in 4 months then these ever did

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★☆☆☆☆

“terrible chislers”

Written on: 31/03/2016 by JacquelineKeegan245 (1 review written)

Awful lying company who will take on any case as a no win no fee just so they can screw you for fees later on when they drop the case. Avoid these at all costs. Have reported to their governing body… Read Full Review

Mickeyboy22's Comment

Written on: 08/06/2020

Yes I have heard this too

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★☆☆☆☆

“Unprofessional, unreliable, untrustworthy company, AVOID.”

Written on: 11/03/2016 by AngelHunter494 (1 review written)

This company back you into a corner blackmail you so they get there way,leave you financially out of pocket,haven't got the clients best interest at heart and are unprofessional, unreliable, untrustworthy they lack communication skills and lack cutting and edge and common sense to be classed as solicitors. Please avoid so you do not go through the UN DUE STRESS AND ANXIETY I have gone through… Read Full Review

Dms123's Comment

Written on: 19/05/2016

I'm dealing with one of their trainee solicitors at the moment as a defendant, he's very unprofessional !! and above all how does a Trainee warrant charging £220+ vat per hour when he's still training !!!!
That price isn't a Trainees fee it's a Seniors fee !!
Total Rip-Offs

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Mickeyboy22's Comment

Written on: 08/06/2020

O no it's a joke there not qualified so should not be anywhere near people files

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Mickeyboy22's Comment

Written on: 08/06/2020

Yes they tried to blackmail me.when I sacked them

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★☆☆☆☆

“Waste of time ”

Written on: 02/02/2016 by Reviewer129 (1 review written)

I've had a case going for 6 years where it was passed between solicitors. They gave minimal contact, every time I rang up for development they would brush me off. They lack any customer service skills. They poorly handled my case where they did not listen to any evidence I and my mother provided and disregarded it. Do not go with these, avoid at all costs!!!… Read Full Review

Kimberleykirkby's Response to Reviewer129's Review

Written on: 03/02/2016

Good Morning,

my name is Kimberley Kirkby and I am the Client Care partner at Express Solicitors. I am sorry to hear that you have been unhappy with the service.

Unfortunately I cannot trace you or your case from your anonymous post so that I can contact you to discuss the case and try and solve any issues for you. I would also like to look at the case to ensure that if there was unnecessary delay, I can make sure that our fee earners receive feedback and training where they need it.

Please contact me on any of the numbers that you have for our firm and I will be happy to help in whatever way I can. I hope to hear from you.

kind regards,

Kimberley
Client Care Partner, Express Solicitors

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★☆☆☆☆

“VERY POOR SERVICES AND INACCURATE INFORMATION FROM CALLS”

Written on: 21/10/2015 by coolplayer (3 reviews written)

This firm is very poor and inaccurate from what one solicitor says to another and they contradict themselves. I've done all the chasing of medical records i also had to instruct a solicitor to make a call to the defendants as i was told from my solicitor we keep on sending emails and letters but get no response. It doesn't take a genius to work out if they haven't responded after several weeks then pick up the phone! also i kept on questioning the ATE insurance and was told on the phone its a… Read Full Review

Reviewer129's Response to coolplayer's Review

Written on: 02/02/2016

I've had a similar issue they a waste of space

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Mickeyboy22's Response to coolplayer's Review

Written on: 08/06/2020

Iv had same I had to find out who my company had insurance with because they couldn't find them.took me five minutes on the internet to find out.

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★★★★☆

“Professional service, good result!”

Written on: 10/02/2015 by Amiah4 (1 review written)

Very happy with the team dealing with my case. Extremely happy with the advice, knowledge and professional standards right from the start. I was listened to and all processes were explained clearly. I received all paperwork on time and with plenty of guidance so I knew what was going on at all times. I am definitely happy with the amount I've received. My only criticism is about the investigator who came and took photos of the wrong road. Luckily I had taken photos myself at the time of the… Read Full Review

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★★☆☆☆

“Not great service”

Written on: 21/01/2015 by Holden187 (1 review written)

To begin with the service was good and I felt looked after but as the time went by I felt that I was the one constantly emailing the company to find out what was happening . I would have appreciated an occasional email stating where we were up to and when I would next be likely to hear from them. I also think that as a client it was not professional to be refereed to as Fiona'… Read Full Review

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★★★★★

“Can't express a complaint about Express Solicitors.”

Written on: 17/01/2015 by KoltonGlass1974 (1 review written)

Thought the company worked with me as an individual. My solicitor understood that I had little access to my mobile due to the nature of my job working in a school, so she would text me if she wanted to talk to me about the case. Emails were sent just the same way. Easy explanations to things I didn't understand. Couldn't have asked for better. Saturday phone appointments would be useful however… Read Full Review

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★☆☆☆☆

“It wont let me give minus 5 stars”

Written on: 16/01/2015 by 1990Egan (1 review written)

They keep asking you to make a lower offer. They mislead you into accepting a silly low offer, they only look after themselves. I will be taking this much further. Disgusted with Express Solicitors. … Read Full Review

Rdrachel's Comment

Written on: 13/07/2015

Hi I have had a terrible time with this company even to the stage where they sent me someone else's case notes, I hab
Ve complained for them to close ranks and tell me they were not dealing with my complaint any further when they havnt dealt with they just argued my point, they are a disgrace, I am taking much further contacted another legal team and ombudsman, three years of absolute nightmare with very little to show, I want my fee back and I am not giving up until I get it. Anyone thinking of using express RUN A MILE!!!!!!!!!!

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Reviewer129's Comment

Written on: 02/02/2016

I've had a similar thing where I got someone else's case notes too and they just laughed it off. It's so unprofessional and disgusting the way they go on.

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★★★★★

“I'm very happy about Express Solicitors. They have a...”

Written on: 13/01/2015 by MiqV (1 review written)

I'm very happy about Express Solicitors. They have a very kind staff. We've sorted out more than I expected to get at the beginning of the case. It lasted for over a year but was worth of it. They're definitely worth of my recomendation… Read Full Review

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★★★★★

“Very helpful”

Written on: 13/01/2015

While at a work party I slipped on glass that had failed to be cleaned or even identified by staff I fractured my wrist putting me out of work for around two months and also had an impact on grades in university, I contacted express solicitors to see if they could help me get compensation as a way to get back some of the earnings lost. My solicitor was very helpful kept in contact with updates and things moved very quickly, my solicitor also helped with any queries or worries I had… Read Full Review

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★★★★☆

“Kept up to date all through the process”

Written on: 11/01/2015 by NasirMcPherson (1 review written)

The team working on my behalf were very pleasant and the person we dealt with was a pleasure. I would highly recommend you company to friends and family. You dealt with all our claims in the household. Thanks… Read Full Review

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★★★★★

“Claim ”

Written on: 09/01/2015 by frHolman401 (1 review written)

I found the team very emphathatic very supportive and understanding on my first point of contact after my injury. My solicitor was easy to understand and I was made aware of the procedure and fees without the use of any jargon.I would recommend this firm again I dont have any negative feedback… Read Full Review

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★★★★★

“Excellent service from Express”

Written on: 07/01/2015 by Fowlermr1974 (1 review written)

I found Express Solicitors very helpful indeed. They dealt with every aspect of my claim in a thoroughly professional way and secured compensation for my injuries, for which I am very grateful. The service provided was absolutely excellent and I would recommend Express to anyone… Read Full Review

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