Waste of time

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Reviewer129's review of Express Solicitors - www.expresssolicitors.co.uk

★☆☆☆☆

“Waste of time ”

Written on: 02/02/2016 by Reviewer129 (1 review written)

I've had a case going for 6 years where it was passed between solicitors. They gave minimal contact, every time I rang up for development they would brush me off. They lack any customer service skills. They poorly handled my case where they did not listen to any evidence I and my mother provided and disregarded it. Do not go with these, avoid at all costs!!!

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Kimberleykirkby's Response to Reviewer129's Review

Written on: 03/02/2016

Good Morning,

my name is Kimberley Kirkby and I am the Client Care partner at Express Solicitors. I am sorry to hear that you have been unhappy with the service.

Unfortunately I cannot trace you or your case from your anonymous post so that I can contact you to discuss the case and try and solve any issues for you. I would also like to look at the case to ensure that if there was unnecessary delay, I can make sure that our fee earners receive feedback and training where they need it.

Please contact me on any of the numbers that you have for our firm and I will be happy to help in whatever way I can. I hope to hear from you.

kind regards,

Kimberley
Client Care Partner, Express Solicitors

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