Deed Poll Office Reviews -

4.9 / 5
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“Do not use for a child's name change”

Written on: 25/07/2017 by SoniaEgan1986 (1 review written)

The only way these deed polls are accepted by any official body ie the passport office, schools etc is to have it signed by a solicitor just having 2 witnesses sign it is not accepted.

Although the company says this is not needed it is needed and I found out the hard way of having it returned numerous times until I had a solicitor sign it.

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“Very serious issues ”

Written on: 23/07/2013

I posted my application on a monday recorded delivery, it was signed for on the tuesday. By Friday I had received no email as promised telling me that my application was being processed. On the following monday I rang to ask when I was likely to receive my documents and I was told that there had been a "muddle" When I asked the person to elaborate on "muddle" I was told that it had been processed but they had "simply forgotten" to post it. when it's something as big as a name change, I really… Read Full Review

Deedpolloffice's Comment

Written on: 24/07/2013

I represent Deed Poll Office.

When this customer rung us, we were honest about why there was a delay in this application—it was an administrative error and that was it.

The customer didn't receive a confirmation e-mail straightaway because they applied by post, and not through the online form.

This is the first time a delay of this sort has ever happened with us. We're proud of our efficiency, and it was embarrassing for us.

In fact, when the customer rang us, we offered to refund 50% of the total fee (while the customer was at the phone) which they accepted. It would have been fairer if the customer had mentioned this in the review.

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