ABSOLUTELY DISGUSTING SOLICITORS!!

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★☆☆☆☆
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Ana146's review of Carpenters Solicitors - www.carpenterssolicitors.co.uk

“ABSOLUTELY DISGUSTING SOLICITORS!!”

★☆☆☆☆

written by Ana146 on 14/04/2022

An incident occurred on evening of feb 3rd when a bus came into my lane and didn't stop. Forced me up on pavement and more. Reported to both bus company and my insurance that evening. Carpenters received report from my insurance on Feb 21st ...so clearly I had to take evasive action otherwise the bus would've smashed into me. Carpenters have known all along there was no **collision** due to me taking evasive action. Was diagnosed with whiplash, labyrinthinitis and ptsd.. had 5 sessions of physio (so far) and spoke to a medical doctor on WhatsApp on March 8
Every time I tried to speak to caseworker at Carpenters she was never ever available. Spoke to her manager last week who said he'd change caseworker/lawyer and he'd send me an email Tuesday just gone which didn't happen!! So I raised a complaint yesterday ...manager calls me today and said they're dropping it as there was no **collision** which they've known since receiving report from my insurance on 21st Feb
Spoken to a few of my insurance advisors today who also think it's disgusting. Why take until today to tell me this!!
Insurance advisor said today they're getting multitudes of complaints against Carpenters. He also said something very wrong here as, he said, there have been other customers when there was no actual collision (if I hadn't taken quick evasive action I could be dead) but they didn't drop the case
Funny how I put in a complaint yesterday and he calls me today to say they're dropping it
Absolutely disgusting!!
Spent over an hour trying to get through to their complaints department. Absolute waste of time!!
Disgusting company who shouldn't be operating!! They don't care about people!

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