Ruined the Spirit of Christmas forever for our whole party

We must have been on the same trip but on a different coach as the last reviewer. We fully agree with what he said about the whole affair but would question the one star that he awarded it (I suppose it was for the location). I would go as far as to say that the health and safety of everyone was a big question mark from inadequate lighting to open braziers that children were told to warm hands over wearing dangly scarves and such. Not to mention the ill fitting supplied clothing and footwear or the questionable food on offer. Instead of a dream day out with the grandchildren it turned out to be a nightmare and ruined the spirit of Christmas forever for our whole party. If I could and as the temperature at the time I would award Transun a minus figure. If anyone is interested I am perusing compensation from this company as well as the agent Bath Travel.