written by on 18/08/2023
Absolutely delighted with my new Wren kitchen. From the first showroom visit , through design and installation the whole experience was faultless. Communication at every stage was exceptional. The Wren approved fitter was outstanding and the completed kitchen is beautiful, functional and gets so many compliments. I would highly recommend Wren Kitchens.
written by Lucianl1965 on 11/08/2023
Purchased a kitchen from Wren and all ran smoothly from start to finish - would highly recommended
written by dead on 25/07/2023
WE PURCHASED A KITCHEN, I WOULD NOT GIVE THEM THEM 1 STAR IF IT WOULD ACCEPT MY REVIEW WITHOUT IT, THE CUBARDS DO NOT LINE UP, THE DRAWS ARE NOT STRAIGHT. THE ONLY RESPONCE I GET IS BECAUSE WE HAD A SUPPLY ONLY THEY CANT HELP, THEY ARE NOT PREPARD TO SEND SOMEONE OUT TO EVEN LOOK AT THIS FOR US, WE HAVE HAD SO MANY PROBLEMS WITH THIS THAT IT NEARLY ENDED UP AT THE TIP. WE ARE ABSOLUTLEY DISGUSTED WITH THERE WHOLE ATTITUTE TO US. WOULD NEVER RECOMEND THEM TO ANYONE.
written by swallace34 on 20/07/2023
design stage more concerned with deposit getting paid than the correct kitchen, 8 further revisions to the contract with only 1 design change; a direct swap of a hob to a cheaper one yet for some bamboozling justification they only offered part refund. Fitted fine but Wren decided it was a good idea to sign the kitchen off on my behalf, more bamboozlement . Glad its over tbh.
written by Wade108 on 04/07/2023
I ordered the fitted bedroom from Wren Kitchen Dakehouse Retail Park in Sheffield. When we make the design at the Wren showroom, we’ve told the designer the units need to have panels to fill up all gaps left and right to the wells, also panel to the ceiling. The designer added extra panels material for those gaps/space with extra costs, also we confirmed to designer we’d like to use Wren fitter to complete whole job, so we paid everything in full at the showroom. When Wren fitter arrived for the installation, they said we need to pay extra labour costs £250 per day to install the top panels, I told fitter we’ve paid everything to the showroom and confirm with designer, but he said he can’t do it without pay. I’ve tried contact Wren Support, they said it maybe the designer’s fall, but I need to pay to the fitter to complete the job, otherwise they can’t help. That is a BAD JOKE! I’m not bothered with the costs pay to fitter, but the Wren designer should make that clear to both the customer and fitter, Wren Support is not helpful after a few calls, The customer need to pay for the delay or any extra costs by themselves. I feel Wren kitchen Darkehouse Retail doesn’t care their customer at all, really bad customer service. Avoid this branch. In addition, if your bedroom walls are not 100% flat, don’t buy Wren fitted bedroom, because of they won’t use any filler to fill the small gap between panels and walls, you need to do it by yourself or pay extra for those touch up. I’ve used other local fitted bedroom companies before, much better than Wren Kitchen. I never heard any fitted bedroom company to ask customer to pay extra cash to their installer in the mid of the job, even the final qoutes and invoice are signed and paid in full.
written by ZaraMitchell on 14/06/2023
Everything went perfectly from the delivery to the installation and it was done way quicker than we thought it would be. I love how the cupboard doors and drawers close slowly to stop them from slamming shut. The countertops are good looking and easy to clean. It's good value for the money and I would definitely recommend this to other people looking for kitchen renovations!
written by Laura5616 on 12/06/2023
1st ever kitchen purchase and we were support throughout. Great service from entering the showroom door to last day of installation
written by eusty on 09/06/2023
First the showroom in King's Lynn have some fantastic staff, they are so helpful and nothing is too much trouble. Plus free tea and biscuits is a bonus! The customer service centre is great too, there were (understandably) a few small issues which they fixed straight away without any fuss. A pleasure to deal with....
Written on: 12/06/2023
Thank you for leaving a wonderful review.
I'm delighted you had such a great visit to our amazing King's Lynn showroom, and it's lovely to hear your feedback for our Customer Care team.
Now your project is complete, I hope you're enjoying your beautiful new space!
written by arianatz on 08/06/2023
We ordered a kitchen from Wren and we are very pleased with it. It looks great and it's good quality. The showroom experience was great, we were given lots of time to give at our own pace and the 3D panoramic views were very helpful. The way Wren works in terms of pricing and offers changing every 2 weeks is really weird, as if you go to see the kitchen one day before the 2-weekly sales cycle, if you come the next day - the price has changed. But once we got over that, the rest was very good. Kitchen was planned and delivered according to our needs and the end result is great! The app to track the order and replace any imperfect parts has been very easy to use and replacements arrived within a week!
Written on: 08/06/2023
Thank you for leaving a fantastic review.
I'm so pleased that your experience with us has been as stress-free as possible from start to finish, and it's great to hear your feedback on our App.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
written by LanceFitch on 07/06/2023
Wren great experience started with the kitchen designer, very proactive and attentive to all the small details of information we provided throughout the process.
written by AdrianDu on 06/06/2023
Started nice before they received deposit. After deposit been paid they ignore you when contacted. When I decided to cancel contract ( in terms and condition clearly states that up to 28 days before delivery date it is your right to do it ) they pretend not to hear you and don't respond to your request, like they are waiting for time to pass that cool off period (28 days before date of delivery) to take your money. And please don't give my generic response that you will investigate just cancel the contract.
Written on: 07/06/2023
Thanks for leaving a review.
I'm sorry that you feel unhappy with your Wren journey so far.
I've forwarded your comments to your local showroom and customer care management teams and asked that they investigate. You will be contacted directly in due course.
Regards,
Anastasia
written by TerranceIngram370 on 02/06/2023
Seamless transaction. From the start we were shown all our options, received great advice and helped with decisions. Delivery drivers were punctual, great communication and so helpful. Kitchen is perfect. Very happy.
written by HumphreyStone on 02/06/2023
Timely Response, high quality deliverables. There are always email and SMS communication throughout the process to let you know the progress of the order. Recommended!
written by Caiden477 on 02/06/2023
I was recommended to use Wren by a few people and thankfully I listened as my experience with Wren was excellent. I walked into the Blackburn store and was greeted with professionals, everyone was really nice. My designer was brilliant and came up with lots of great ideas keeping in mind my wants, needs and my wishes. Wren sorted out my kitchen being fitted and this made everything so easy. My experience has been brilliant and my kitchen really is my dream kitchen.
Written on: 06/06/2023
Thank you for leaving a fantastic review.
I'm so pleased that you had such a great visit to our amazing Blackburn showroom, and it's great to hear you felt supported at every stage of your journey with us.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
written by BootleggerUK on 02/06/2023
Hands Down, Wren is the best for Kitchens. Ordered a Wren kitchen in March when they were £2900 less that another DIY shop. Was delivered in May and installed by myself thru the concise and clear instructions provided. Had a frontal missing so went online and ordered it for free and it arrived next day by courier service. Overall could not fault the service of Wren Kitchens and would recommend to others.
Written on: 06/06/2023
Thank you for leaving a brilliant review, Bootlegger.
I'm delighted you chose Wren for your recent kitchen transformation, and it's great to hear your feedback for our installation instructions.
Now your project is complete, I hope you're enjoying your beautiful new space!
Anastasia
written by Paulandnicola on 02/06/2023
A brilliant experience from start to finish. From the representative in the showroom to the fitter the service was faultless. Very pleased and would recommend to anyone.
written by Strodz on 02/06/2023
Wren have been brilliant from start to finish. They completed a full measure of the area, I visited the Bristol store for a full design service and delivery was in full and on time. The kitchen itself is very well made and I honestly can't fault it. So much choice of appliances too all at a very competitive price. I'm so pleased and highly recommend them. I love my new kitchen!
written by FionaK21 on 02/06/2023
My old kitchen was badly in need of an upgrade. Had heard good things about Wren and there was a store locally in Solihull so I popped in for inspiration. I found so many kitchens to choose from. They weren’t as expensive as I had expected which was a big positive. Interest free purchase options were available. I asked about the time from ordering til completion and was asked to give Wren an idea of my timeframe. I was allocated exactly what I asked for. Speaking with the staff about options was easy and a home measure and meeting with a kitchen designer booked. Advice given and design looked great, especially using the VR. I particularly like the double bin cupboard! It has really helped to decluttering the room. My kitchen looks bigger. Everything ran to time. Delivery was good though I did have to have a tidy of my garage to store it! Kitchen now looks amazing. I chose the shaker cashmere doors with saddle oak worktop, and a large Belfast sink, The quality of the cabinets is lovely and I love the new integrated appliances. Wren organised an excellent kitchen fitter, who in turn arranged any surplus electrical work. The kitchen fitter had a Wren kitchen in his home so I took that as a good sign. I would highly recommend Wren kitchen for choice, quality and their use of great kitchen fitters.
Written on: 06/06/2023
Thank you for leaving a 5 star review.
I'm delighted you had such an inspiring experience at our amazing Solihull showroom, and it's great to hear your feedback on the quality of our products.
Your kitchen sounds beautiful - I hope it provides lots of lovely memories!
written by mark164 on 16/05/2023
We had the Kitchen design at home and we could make changes right up until we made the final payment.WE had a very quick delivery within 3 weeks which was great as we fitted the kitchen ourselves.Thkitchen units are excellent quality and were great value for money and we would highly recommend wren kitchens.
Written on: 17/05/2023
Thank you for leaving a wonderful review.
I'm so pleased that your experience with us has been positive from start to finish, and it's great to hear your feedback on the quality of our products - now your project is complete, I hope you're enjoying your beautiful new kitchen!
written by Francispaul on 15/05/2023
Wrens kitchen has made such a difference to our home , it’s fantastic quality and from the moment we walked into the store the service has been amazing , first class . The knowledge of the staff and their cheerful helpfulness made the experience of purchasing our new kitchen a real pleasure . We would not hesitate to recommend Wrens to all our friends , as we are just so happy with the fit and style and again the quality wonderful . We really have no negative feed back to give .
Written on: 16/05/2023
Thank you for those 5 stars.
It's a joy to read your fantastic feedback - I'm delighted that you felt supported and informed at every stage of your journey with us.
Your new kitchen sounds stunning! I hope it provides lots of lovely memories.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Wrenkitchens's Response to Laura5616's Review
Written on: 12/06/2023
Thank you for leaving a 5 star review - I hope you're enjoying your beautiful new kitchen!
Anastasia