Wren Kitchens Reviews - www.wrenkitchens.com

★★★★☆
4.3 / 5
86% of users recommend this
  • Value For Money

Description (provided by business)

Wren Kitchens is the UK's number 1 kitchen retailer and a privately owned business. With over 35 years experience Wren Kitchens has been leading the way, making kitchen design affordable.

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens - www.wrenkitchens.com
Wren Kitchens - www.wrenkitchens.com
Wren Kitchens - www.wrenkitchens.com

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Latest Reviews

★☆☆☆☆

“Avoid at all costs”

Written on: 18/07/2022 by rgCoyne34 (1 review written)

Pre sales were great - Post sales experience was one of the worst companies I have had to deal with. We had our kitchen measured by their team, twice. They managed to measure almost every part of the structure incorrectly, including where the gas and dishwasher points were located. We have had to move the whole kitchen over as a result of their error. As a result of the incorrect measurement, we had to re order units that fit correctly to our kitchen, and re pay to have our kitchen re… Read Full Review

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★★★★★

“Excellent customer service and quick turnaround times”

Written on: 15/07/2022

Wren was recommened to me but I still shopped around. I came back to Wren and as I was told it was indeed the best value. You may save a hundre pounds overall with other retailers but the customer service and the level of knowledge from staff is impeccable. Really impressed and will definetly use again for any other kitchen projects… Read Full Review

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★★★★★

“An Excellent Experience From Start To Finish.”

Written on: 13/07/2022 by EricaGillian (1 review written)

From my first visit to the Ashton under Lyne branch of Wren Kitchens I was extremely pleased with the help and advice from the design consultant. The surveyor who came to my house to measure was most genial and did a terrific and accurate job. My house is 300 years old with no straight walls or floors!!! The delivery guys were great and good humoured, and took great care with all the units. We did use our own fitter, who remarked that the plans supplied by Wren were comprehensive and easy to… Read Full Review

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★☆☆☆☆

“Do not buy from Wren ”

Written on: 12/07/2022 by Rmr543 (1 review written)

The worst company ever. Seriously do not buy from these people. We paid just under £30,000 to wren and customer service is a shambles. We ripped our kitchen out ready for there fitter to start and had no kitchen for 6 weeks. There fitter cancelled a few days before his due date. Wrens answer was “ we cannot find another one, you will just have to wait”. So we ended up getting our own fitter and paying them double the cost because we needed it done. Over 1 year later and still no call from… Read Full Review

Mattclem's Response to Rmr543's Review

Written on: 13/07/2022

We have a kitchen that has failed after 6 years we have had new doors etc every year and now they are refusing to supply anymore as they say its faulty. They say they will give us a new kitchen but dont respond with what kitchen, colours, utter garbage going to court now to resolve. AVOID AVOID

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★★★★★

“EXCELLENT AFTER CARE SERVICE”

Written on: 11/07/2022 by Sierra393 (1 review written)

From the design service, to the inevitable changes by us, to the delivery, it was very easy and professional. So many choices and accessories to choose from. (The 3D headset was great). During fitting we noticed we did not have enough cornice rail and we were short of a decor end. No problem, we were supplied these free of charge. Excellent after care service. We have had this kitchen now for a few months and are delighted with the quality and design. Would definitely recommend… Read Full Review

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★☆☆☆☆

“AVOID! Appalling Service!”

Written on: 11/07/2022 by MLMLM.L. (1 review written)

Appalling service. They are nice to you until they get your money. After that, if you have any issues, they have NO CUSTOMER SERVICES. They never reply to emails. Needless to say they promise you a guaranteed delivery date that YOU will choose,as long as u pay immediately the whole balance. and when you do, they deliver the kitchen whenever they want, in my case 2 days later (that means i had to pay my builder for 2 days to do nothing!) and the delivery guys refused to bring upstairs the… Read Full Review

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★★★★☆

“My happy experience with wren kitchens ”

Written on: 10/07/2022 by Pennydean (1 review written)

My good experience with wren started with the help we received with the design of our kitchen the assistant put forward ideas we hadn't considered, we didn't feel rushed or pushed into making the decisions, the actual choosing of the kitchen was difficult as the as there was so many to choose from. Wren were very understanding when we explained we had no definite idea when we would want the kitchen they said just to give them a month's notice.the only negative I have was of the actual delivery… Read Full Review

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★★★☆☆

“Poor customer service ”

Written on: 10/07/2022 by MAVERICKsunny (1 review written)

Customer service is excellent up until the point you finalise then it goes downhill. Once they know your are financially bound to them they seem to lose interest in providing a good service. They were aware me and my partner were switching careers and they knew that this could impact the finance plan but didnt infomr us, due to not having 3 payslips from current employer we had to wait till we did. So kitchen was gutted in September for October installation... ended up being January! On top of… Read Full Review

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★★★★★

“Brilliant kitchen ”

Written on: 08/07/2022 by vkTucker71 (1 review written)

We’ve decided to go with Wren as we bought from them in the past, and I can honestly say , no regrets. Kitchen looks amazing, quality is superb, wouldn’t go elsewhere . Designer in the Ashton under Lyne was very helpful, nothing was too much for him- we’ve changed the design probably 100 times ,lol. We did take our own trusted fitter, as he previously fitted our kitchen and we where really happy with his service. Altogether would highly recommend to everyone, they are true specialists… Read Full Review

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★★★★★

“Excellent start to finish ”

Written on: 08/07/2022 by Grivins (1 review written)

We heard about wren from friends and went to see a designer who made a kitchen design on computer. looked promising. gave us good ideas as well.we used wrens kitchen fitter as the work needed was complicated.but he knew his stuff.he went above and beyond to help and we now have a kitchen to be proud of really pleased with it. … Read Full Review

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★★★★☆

“Really positive experience ”

Written on: 08/07/2022

I ordered my kitchen through Solihull branch. The designer was fantastic, really helpful and knowledgeable. I used my own trades but the aftercare I received was great. Each time I called the helpline they were really helpful and it didn’t take long for any spares to arrive - despite what some of their competitors had told me! The only downside was that they need more call handlers as you have to wait a long time to get an answer. Overall an excellent service and the kitchen looks fabulous!… Read Full Review

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★★★★★

“First class service”

Written on: 06/07/2022

First class service from start to finish. Our designer kept us informed all through the processes. A couple of minor glitches fitting but they were very quickly remedied. We would recommend Wren to family & friends. At no time in the design process we’re we pushed to include more expensive items than we had chosen plu there was plenty of coffee provided… Read Full Review

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★★★★★

“Smooth start to finish ”

Written on: 04/07/2022 by DanBurrows (1 review written)

Smooth process start to finish Was a delay in getting a kitchen door but wren sorted next day delivery to ensure no delay in fitting 5*… Read Full Review

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★★★★★

“Kitchen buying made easy!”

Written on: 02/07/2022 by Destinee63 (1 review written)

I have never had to shop for a new kitchen before however, the moment I walked into Wren showrooms I was made to feel welcome and free to browse as long as I liked. I got Wren to measure up my existing kitchen and an appointment was made with their designer to plan what I'd like into the available space. Being able to pop back into the showroom and chat with my designer or change things slightly was not a problem. So easy! I used the Wren installation team and they were excellent. Their… Read Full Review

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★☆☆☆☆

“Expensive, bad after care, incompetent designers ”

Written on: 29/06/2022 by Beenishnaeem (1 review written)

Get the kitchen in almost half of the price from somewhere else. Led cabinet lights for £400 whereas you can get from screwfix for £50. Quartz worktop you can get in one third of the price from somewhere else. Appliances from ao is £30 less expensive per item. Cooker hood and tap and sink try to source them yourself. Use your own common sense and discuss with your joiner first about your plan and before finalizing show joiner the plan and actual site as well. Dont rely on incompetent wren… Read Full Review

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★★★★★

“Spot on”

Written on: 28/06/2022

From start to finish, Wren have been absolutely fantastic! Excellent sales team and after care. The sales team certainly know their stuff! Everything suggested has been fitted and looks amazing. So happy with the finished product. Few tiny issues which was sorted within days. The Quartz team were fabulous too 10/10 !!… Read Full Review

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★★★★★

“Just what we wanted”

Written on: 28/06/2022 by Singleton12 (1 review written)

It took a while for us to settle on a plan.It was worth the wait very happy with all aspects price delivery & quality. Would definitely recommend to friends &family… Read Full Review

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★★★★★

“Excellent & Helpful Service”

Written on: 28/06/2022 by 146McElroy (1 review written)

From start to finish Wren Norwich was so helpful and couldn’t have been more friendly without us feeling under any pressure to buy. Great ideas for revamping our kitchen… Read Full Review

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★★★★★

“Fantastic service really efficient ”

Written on: 28/06/2022 by Helen0810 (1 review written)

Kitchen planning lady was very helpful really understanding, delivery was perfectly on time and extremely efficient, nothing negative to say. Have already recommended to friends… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 28/06/2022 by Jerryc106 (1 review written)

From initial enquiry to installation of my new kitchen I received excellent and friendly service . There was no pushy sales talk, just facts and advice given. My ideas were discussed and between us we designed my ideal kitchen… Read Full Review

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