SERVICE APPALLING

Wren Kitchens - www.wrenkitchens.com
★★★★☆
4.3
86.0% of users recommend this
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kerdyk's review of Wren Kitchens - www.wrenkitchens.com

“SERVICE APPALLING”

★★☆☆☆

written by kerdyk on 08/03/2016

I am loosing the will to live now. I need replacement items because the incorrect ones were delivered and a new bedroom sliding door as it was damaged and I feel as though I am doing all the ringing and chasing up. Even items have been delivered that are incorrect and that I didn't need and I didn't even arrange a delivery date as I was working. I could go on and on and on !!!

Trading Standards have now been informed.

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Wrenkitchens's Response to kerdyk's Review

Written on: 08/03/2016

Dear kerdyk,

We are very sorry to hear of these issues from yourself.
Please accept our sincere apologies for the matters you are experiencing with your purchases from ourselves at Wren.

We want to help yourself and move forward to gain completion for you. In order for us to investigate, please can you provide your order number or the postcode relevant to your account with us.

Kind Regards,
Wren Kitchens.

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Kerdyk's reply to Wrenkitchens's Comment

Written on: 08/03/2016

I was promised a text today or a call before I leave for work, which I am leaving for now. Again, no call had been received. My order number is 23306442.

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Robertbrown12's reply to Kerdyk's Comment

Written on: 09/03/2016

Now you have the order number you can reply. Im looking forward to your response

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Cowdell's Response to kerdyk's Review

Written on: 11/03/2016

I know how you feel experiencing the same issues. I have also been for legal advice.

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Kerdyk's reply to Cowdell's Comment

Written on: 11/03/2016

I finally have a delivery date. Will the rights parts turn up ???Watch this space ! I have also asked for a copy of their complaints procedure which apparently they haven't got one ! I thought all large companies should have them. Still no comments from Wren, even though they have asked for order number.

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