Worst Customer service I've ever come across

4.4 / 5
87% of users recommend this
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Withams's review of Wren Kitchens


“Worst Customer service I've ever come across”

Written on: 25/10/2021 by Withams (1 review written)

The actual kitchen from Wren is ok after you receive everything without damage! My main gripe is that Wren say that if you report an issue more than 30days after delivery then it goes to warranty and becomes an issue for the supplier to resolve.
This statement by Wren actually contravenes the Sale of Goods Act 1979 which states the retailer has to sort out the problem.
Be warned do not buy appliances from Wren!
Do not buy from Wren if you are employing someone to fit your kitchen - Kitchen fitters are premium and cannot keep stop / starting install due to parts damage and waiting for replacement.
Do not expect customer Care - Expect everyone to hide behind group email boxes and to pick short straws on who will handle your claim.
Good luck!

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