Wickes Kitchens Review

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2.4 / 5
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tarahuntbenjafield's review of Wickes Kitchens


“When I first started looking at french doors, there...”

Written on: 22/06/2020 by tarahuntbenjafield (1 review written)

When I first started looking at french doors, there was plenty of companies on Ebay for 5ft Grey French doors and they were £80 cheaper than Wickes, however their estimated delivery date was the the 15th until 29th June which was of no use to me as this was 6 weeks away worst case....so I paid the extra £80 as there was no notification on the wicked website any delays all it just said in green writing delivery within 14 days. So I placed the order on the 17th May hoping to receive them by the 31st May, when I heard nothing at all I contacted Wickes on 1st June, and was told someone would get back to me...they didn't :( ...so I contacted again a couple of days later to which I was told the manufacturer had informed them that the delivery would be the week commencing the 15th June, now obviously I was not happy about that as it wasn't what I was promised and the fact that I had to keep chasing Wickes instead of them keeping me fully informed. But it was in fact the case and at least I now had a date....on the 15th June I received an email from the Delivery company , asking me to book my delivery date and the nearest date I could get was for the 22nd June....now another week added to the dates!!! Again not happy but now I had a definite date as I had a delivery booked in.

Then today I received a "courtesy" call from the manufacturer explaining that the stock was not available for me on the 22nd June but in fact it would now be the following week of the 29th June, but couldn't promise this and couldn't give me date from the week commencing the 29th. I told her I was not happy at all with the situation and that I had seriously been messed about, I explained that I had a workman booked in as I had a booked in delivery...I was told by the manufacturer that I should NOT have done that without confirmation but surely booking in the delivery is confirmation. I was then told by the manufacturer that it is not a confirmed booking if I haven't heard from the courier but I had booked it in with the courier...she was completely contradictory and I am most unhappy with the situation.

I then called Wickes, and what another mistake that was...I have screenshot how long I was on the phone trying to sort this situation and in all I was on the phone for 1hour 15 minutes and then to my dismay I find out I have been charged 35pence per minute which works out at £26, and that is only todays phone call, this shouldn't happen to good honest genuine customers...I have had to do all the chasing not once have Wickes contacted e with an update and so I can only assume that I have paid in excess of £50 in phone calls....£80 extra on top of the french doors, on top of all this I had to pay the workman as he has lost a days wages
Then I had a message from a manager acknowledging my complaint and said he worked on behalf of the CEO and he was undertaking my complaint but that was 5 days ago and not heard anything since which tbh I feel I have been more than patient but I have literally come to the end of my patience

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