Huge disappointment!

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Wickes Kitchens Reviews
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SkylarNorwood's review of Wickes Kitchens Reviews - wickes.co.uk/kitchen

“Huge disappointment!”

★☆☆☆☆

written by SkylarNorwood on 14/12/2018

Contacted Wickes over 2.5 months ago to design a kitchen. Not a good start as I sent loads of information but it had not been passed to my desiger so had to go through it all again during consultation appointment. Really charming and knowleagable chap, took loads of notes and said he would be back to me in a week or two. I left feeling excited and inspired! After a month of no contact I emailed, I was told he was on holiday but was back following Monday and would be in touch. Another month passed, no contact, I got in touch again. Eventually they contacted me asking me to come in the following Saturday and the desiger would “design my kitchen with me”. I asked what the first appointment was for, when we spent two hours going over all the information I provided and they could not access and, he could “design it with me” why did he not do so then? Did this mean that we had to start all over again? This is a major build, a kitchen in the region of £20,000 and do I really want someone to knock up a design in a hour or so? I have completely lost all confidence! If this is how they treat customers before they take your money, what would the service be like once committed? So disappointed as I really liked their kitchen! Is this just Wickes Gloucester or have others had similar experiences with other branches?

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