Mastercraft Kitchens Reviews - www.mastercraftkitchens.co.uk

★★★★☆
4.3 / 5
81% of users recommend this
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Mastercraft Kitchens www.mastercraftkitchens.co.uk

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Latest Reviews

★★★★★

“We'd highly recommend”

Written on: 10/01/2021 by StephenBower22 (1 review written)

We have recently had our new kitchen supplied and fitted by Mastercraft Kitchens. I'd just like to say how pleased we are with everything, from the service we received to the quality of the units and the finish of the overall job. The decision to go with Mastercraft was a no brainer really. We'd already seen a neighbour's kitchen they'd installed and we were highly impressed by the look of the design and the fact that our neighbour was so pleased with their purchase. They also were able to… Read Full Review

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★★★★★

“We would thoroughly recommend Mastercraft Kitchens”

Written on: 06/01/2021 by FTrent11 (1 review written)

We approached Mastercraft after seeing their Facebook advert back in January last year. Despite the Coronavirus all aspects of the service provided by Mastercraft has been superlative. Our designer was very patient with us and took all the many changes we discussed in a positive way. He also reacted quickly and decisively when we were faced with delivery difficulties due to the Coronavirus situation. Mastercraft’s management team offered a professional, flexible approach to the resolution… Read Full Review

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★★★★★

“Thank you so much for our lovely kitchen ”

Written on: 03/01/2021 by MrandMrsSRigby (1 review written)

We had Mastercraft out during the summer and they were absolutely fantastic. After visiting other kitchen suppliers (who were all about high pressure selling) they simply came out, measured up, went away and worked on our kitchen design. They were back around 7 days later. We were shown a design that was exactly what we wanted and they brought it all to life with fantastic visuals The price was competitive compared to other quotes but they offered a lot more with it. We didn’t have to get… Read Full Review

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★☆☆☆☆

“Appalling service and appalling workmanship”

Written on: 18/12/2020 by CaroleJohnson (1 review written)

Our nightmare began in February 2020, when the fitting date was postponed twice. Eventually the work started and carried on in dribs and drabs over many days, we had a wall removed to open up the dining room and kitchen into one large space and a door closed up as well. We were ensured that Mastercraft would take care of the whole thing and that the salesman would practically live here as he project managed the job from start to finish. That was utter rubbish we saw him twice once to order the… Read Full Review

By Mastercraft_Kitchens

Written on: 02/01/2021

Hello,

We started your structural alterations and fitted kitchen on the 2nd of March, 2020 and although we were mostly finished, had to suspend work on the 23rd of March due to the first national Government lockdown.

Admittedly, our working practices, through no fault of our own, became a bit spasmodic after that.

We are very sorry our service did not meet up to our usual standards for you last year. Last year was extremely testing for us, as of course, it was for everyone. Many of our trusted suppliers had to close temporarily and others had to work at a much slower pace on reduced staff, This included ourselves. Some have even closed their doors for good and didn't survive the upheaval. Most of our fitters and many other tradesmen were forced to stop work and were furloughed and sadly we even lost some of our colleagues to the coronavirus.

We can confirm we have received correspondence from you to which it appears we have responded each time. We have records of all the emails received and emails we have sent. We also believe our original fitter has also been in touch with you by phone a few weeks ago.

We explained in our correspondence that we had been waiting for a special sized door, for your existing brick broom cupboard to arrive from a company in Ireland but that the company in question has subsequently ceased trading. We are sorry we were not able to obtain this door and get back to you with it, quickly enough.

If you would like to contact us again via our customer support page on our website we would be more than happy to resolve any issues you still have.

Regards

Mastercraft Support Team

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Penner1955's Response to CaroleJohnson's Review

Written on: 29/12/2020

I support everything you have said - do not be surprised though if your review ‘disappears’ mine, which was similar is mysteriously ‘not available’

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★★★★★

“Very Pleased With Kitchen”

Written on: 24/11/2020 by TheBlakes555 (1 review written)

Although we waited a while for our kitchen to start due to this years lockdowns our kitchen is now finished and we are highly delighted with the result. The fitters worked very hard under extraordinary circumstances and nothing was too much trouble for them. All of the people we dealt with were very professional and courteous towards us. We know we are quite fussy and can be quite demanding but that did not faze anyone. Everything has been finished to an extremely high standard and the… Read Full Review

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★★★★★

“The kitchen looks fantastic and we have had no issues”

Written on: 03/02/2020 by JoanneC063 (1 review written)

The whole process from start to finish was smooth and painless, and our project manager was very knowledgeable and very helpful. We liked how the kitchen was checked over with us twice before our final approval was given on the layout. Everything arrived on time and everything fitted in as planned. The fitters, plasterers and tiler worked long hours and didn’t really stop. They did a fantastic job! They all turned up when they were supposed to and the job ran like clockwork. The last kitchen… Read Full Review

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★★★★★

“Welsh Farmhouse Kitchen”

Written on: 31/12/2019 by HJones556 (1 review written)

Mastercraft Kitchens have just finished installing a new kitchen for us. It was a complicated request as we live in a farmhouse with exposed and bumpy stone walls. From the moment the designer arrived at our house to assess the job we knew we were in safe hands as he knew what he was doing straight away. He outlined every step of how he’d overcome the bumpy wall issue and then came up with the most amazing design ever. Talk about being blown away. Then only a few weeks later the fitters and… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY, HORRENDOUS EXPERIENCE”

Written on: 27/12/2019 by lynstar2000 (1 review written)

I have debated writing a review for the last 18 months now but always thought I wouldn't do it, as what's the point? Even at the time when I was livid about our experience I thought 'what's the point' but especially now, after this length of time. But every day I walk into my kitchen I just want to cry or shout and it's getting worse. So hence why I am leaving this review 18 months later. We were pleased at very first with how the rep/manager handled the early stages. He came out, told us they… Read Full Review

Bigmath's Response to lynstar2000's Review

Written on: 13/08/2020

I agree - Avoid

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Penner1955's Response to lynstar2000's Review

Written on: 25/10/2020

Thank you for taking the time to write this review - I have had a similar experience and posted a shorter review - if I could have posted with less than one star I would have. I am stunned that there are so many good/excellent reviews here,I wonder if it;s because they depend totally on contractors and it’s the luck of the draw who you get ?

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★☆☆☆☆

“Didn’t bother to quote”

Written on: 20/12/2019 by Onwards2019 (1 review written)

Had the rep come round and quote for kitchen and in spite of chasing and excuses, he never replied, nor did customer services bother to acknowledge my complaint. Poor attitude… Read Full Review

Bigmath's Response to Onwards2019's Review

Written on: 13/08/2020

You had a lucky escape!!!!!!!

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★★★★★

“Cannot recommend highly enough - Amazing!”

Written on: 30/11/2019 by TonyCook1 (1 review written)

An AMAZING company. We have had our kitchen done and now also our utility room and a specially designed TV wall unit. Could not recommend enough. An absolutely amazing service from start to finish. All the staff were spot on at their jobs and worked really hard. Our kitchen is "blow your mind" stunning. Amazing!!… Read Full Review

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★★★★★

“Karens dream kitchen”

Written on: 29/11/2019 by 169Sanchez (1 review written)

And that is exactly what i have my dream from planning to fitting my veiws came first i have to say they are not the cheapest but as the saying goes you get what you pay for. We had the main fitter he and his team go the extra mile in just under 3 weeks i am here still not believing this is my kitchen they worked long hours and never stopped became for a short time part of the family. Friendly hard working perfectionist i could carry on but running out of box. Thank you so much… Read Full Review

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★★★★★

“No one else was able to offer anything as good ”

Written on: 14/08/2019 by DrMyers (1 review written)

From start to finish I would highly recommend using Mastercraft kitchens. We had a problem area in our kitchen and they were able to design a great looking bar area and make special shaped units to fit into it. No one else we went to were able to offer anything as good as what Mastercraft came up with. Looks amazing. They also provided the most impressive CAD drawings showing you how your kitchen would look from many viewpoints. Also sent a virtual reality link of the design to view through an… Read Full Review

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★★★★★

“The fit wasn’t very fast but was meticulous”

Written on: 13/08/2019 by MattyJR (1 review written)

Our kitchen designer was extremely talented, professional and patient, especially with the many alternative designs I kept asking to see. We eventually went for the Windsor shaker in a lava colour and quartz Carrara worktops. We also upgraded from Neff to Miele appliances a week before delivery which wasn’t an issue. Everyone involved kept in regular contact with me and they all explained each stage of the process. Our kitchen fitter wasn’t very fast but was meticulous. Took a little bit… Read Full Review

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★★★★★

“Quality company and quality product in our opinion”

Written on: 04/07/2019 by Yorksman008 (1 review written)

Having checked out a few kitchen companies, had designs and quotes drawn up, Mastercrafts design, quality and value in our opinion was better. Calls made to the sales office were always promptly returned. Our experience was made all the easier by the quality staff they employ. The salesman-designer that came out to see us was very professional. There was no pressure selling and he was excellent at communicating and very experienced at his job, knew his stuff. Once ordered through the designer… Read Full Review

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★★★★★

“They were willing to go out of their way”

Written on: 02/07/2019 by JBIFFO65 (1 review written)

We had our kitchen put in by Mastercraft Kitchens around 8 months ago but I’ve only just had the time to sit down and write a review about it. I used the website quotation form to make my initial contact and got a response back straight away by text and return email. I was contacted by a designer the next day and an appointment was booked for the coming weekend on a Sunday, which was the only time my wife and I would be available together. I was impressed straight away that they were… Read Full Review

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★★★★★

“Absolutely thrilled to bits with our Mastercraft kitchen”

Written on: 30/06/2019 by LonsdaleJack70 (1 review written)

Absolutely thrilled to bits with our new Mastercraft Lucente Dust Grey and Anthracite two tone kitchen. We received first class customer service from the moment we made contact. The designer and his team were amazing. Nothing was too much trouble for them and the kitchen designed for us was better than we ever thought it could be. We are more than happy with the high standard of work that has been carried out, to be honest we can’t fault it. We have since had a “kitchen warming” party… Read Full Review

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★★★★★

“Would recommend.”

Written on: 15/06/2019 by VictoriaBailey2 (1 review written)

The kitchen design from Mastercraft was by far the best one we received from all the kitchen companies who quoted for our kitchen. A lot of thought, flair and attention to detail was put into the drawings and the designer had taken the time to make sure he’d got everything in we wanted. He listened. Other companies designs were very generic, like basic units fitted along a wall. They were not the cheapest quote but offered a lot more for the money and far better value. The kitchen is now… Read Full Review

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★★★★★

“Would recommend to my friends”

Written on: 01/05/2019 by Doony68 (1 review written)

Had our kitchen fitted 6 weeks ago. Bought the kitchen from Mastercraft Kitchens by booking a designer through the website. Very happy with the final result. The fitter was very friendly, neat and tidy and did an excellent job. Discovered a slight problem with a waste trap after a few days but they came back out and sorted it out very quickly. Great service. Price paid was similar to other quotes but got a better brand of appliances in the deal. Would recommend the fitter and Mastercraft… Read Full Review

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★★★★★

“Absolutely love our new Mastercraft kitchen”

Written on: 04/04/2019 by HenrichKisker (1 review written)

Absolutely love our new Mastercraft kitchen and all the other work Mastercraft has carried out.. We’ve had some great feedback from friends and family who all say everything looks amazing and is great quality. The designer/manager and his staff were more than helpful and always prepared to go the extra mile to get the job spot on. Nothing was too much trouble. It wasn’t just the kitchen either, it was a huge project with three load bearing walls to be removed, new ceilings and covings… Read Full Review

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★★★★★

“A specialist rather than just a supplier”

Written on: 30/03/2019 by StephenF71 (1 review written)

We went for the handleless kitchen called Lucente in the matt anthracite colour with white quartz worktops and timber back panels on the walls. Looks fantastic. The build quality of the units is excellent with solid thick back panels even on the wall units. The units also came in the same anthracite colour as the doors and we upgraded to solid wood dovetail drawers, all soft closing, very classy. The whole job has turned out exactly how we wanted, a quality product, fitted well and for a… Read Full Review

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