I can't express enough how thrilled I am with my recently fitted kitchen from Mastercraft Kitchens for my home in Henley on Thames. From the moment I found them online and connected, I knew I was in the right hands. What truly sets them apart is their attention to detail and commitment to making every aspect of the kitchen is perfect. First and foremost, the kitchen layout designed by their designer is a masterpiece. It's an absolute work of art. The way he optimised the space and flow is beyond my expectations. It's not just a kitchen anymore, it's now the heart of my home, where I can cook, entertain, and spend quality time with my family. The quality received, especially my wonderful extra wide, solid, soft-close pan drawers, is a testament to their quality. It's not just about the look it's about durability and functionality. These drawers glide effortlessly, adding a touch of luxury to my cooking. One aspect that truly surprised me was their recommendation for the worktop colour, Calacatta Gold. I was initially hesitant, but I trusted their expertise, and I'm so glad I did. It's transformed the entire space, giving it an elegant and timeless feel. It makes my guests stop and admire. The installation team deserves a special mention too. They were not only skilled craftsmen but also incredibly reliable. They came to my home, showing up every day on time, and their attention to detail during installation was evident. They treated my home with respect, and their professionalism made the entire process stress-free. In summary, Mastercraft Kitchens has exceeded my expectations in every way. All arranged online and within the comfort of my own home. If you're looking for a beautiful kitchen that's functional and built to last I can't recommend them enough. Thank you, Mastercraft Kitchens, for turning my kitchen dreams into a reality!

I was impressed when the kitchen arrived all built up and how well the installers worked together. Now they have completed the installation my kitchen looks absolutely fantastic. I would recommend Mastercraft Kitchens to anyone

I contacted Mastercraft Kitchens after seeing their Facebook adverts. My partner and I wanted fairly extensive alterations to get the kitchen of our dreams and they offered exactly what we were looking for. The company were quick to get back to us and soon sent out a designer to chat through the options. The designer was very experienced and knowledgeable and great at explaining what could be achieved and wasn’t fazed about taking on all the work such as wall knock throughs and alterations to the positions of windows and doors. Within a week or so he had produced several photo realistic renderings so we could easily envision what our kitchen would look like. There was no hard sell, just good advice, followed by a comprehensive itemised quote which we were more than happy to accept. There were a couple of further visits before the work started to check on sizes and to discuss the plan of work ahead. Once started the installers and various tradesmen were quick to get to work and went above and beyond to ensure everything was done to our satisfaction. Everyone was friendly and professional, always on time and kept us involved in any decision making. Everything was managed by our designer and project manager and throughout the fit, provided good communication whether by phone, WhatsApp or text. Dealing with Mastercraft Kitchens and their team has been more like dealing with newly found friends and this is exactly how I would define excellent customer service. The work carried has been extensive and the end result is just a dream come true! High quality units, fantastic drawers, fittings and appliances, high quality workmanship and all carried out professionally and properly. We now have the kitchen of our dreams and we would definitely use Mastercraft Kitchens again and would highly recommend them.

We are absolutely thrilled with the outcome of our kitchen. It is beyond all our expectations! You could tell that Mastercraft truly cared about bringing us our dream kitchen, and I would say this was the biggest factor that distinguished them from other companies. We thought about various layouts and chose to put his creativity to the test. He certainly didn't let us down, and his team of craftsmen proved to be just as impressive. Their workmanship is of the highest quality, and their accommodating attitude made the entire process even more enjoyable. A big thank you to everyone involved!

The service we received from Mastercraft Kitchens from start to finish has been absolutely flawless - we cannot express enough gratitude to the sales and installation team! After a disappointing encounter with a well-known competitor, our neighbour recommended us to Mastercraft Kitchens. After making our inquiry, their designer promptly arrived to take measurements and paid proper attention to our wishes and ideas. He then offered valuable advice on which of our ideas would work and which wouldn’t work. He then came back to us little over a week later with a fantastic design which we could only describe as our dream kitchen! Mastercraft’s team were highly professional, and had extensive knowledge about all of the products they offered and installed. However, what truly set them apart was their genuine concern for our project. Unlike some firms, they didn't employ pushy tactics; instead, they collaborated closely with us and readily accommodated any adjustments or last-minute decisions we made. The end result is nothing short of breathtaking, and we are more than happy with every aspect of it. We recommend Mastercraft Kitchens to everyone we know, and people always inquire about the company behind our stunning kitchen!

I can confirm that this is a true and accurate description of my dealings with Mastercraft Kitchens The deal I was offered – and it appeared to be their standard deal at the time – was “free installation”. Well, we all want something for free, don’t we. Of course, in hindsight, accepting this offer was a massive mistake. The long and short of this “free installation” offer was that I paid 95% of the cost of the kitchen six weeks BEFORE any work was done. I have no idea what Mastercraft’s profit margins are but you can bet your bottom dollar that they’re more than 5%. In short, Mastercraft were in profit before they had even started. As such they had no incentive to do a decent job, or even, as it turned out, to complete the work. And this lackadaisical attitude was clear throughout the installation process. The biggest problem – right from the start – was the appalling lack of project management. We were warned not to expect the project manager to be on site each and every day but we weren’t told that, over the fifteen weeks it took to complete a ‘six week’ project, we would only see the project manager on site three times, on one of which he hardly spoke to us. It was quite clear that Mastercraft didn’t care about us or the job. Why should they? They already had the money. This lack of project management – and, in particular, the lack of joined up thinking - had a major knock-on effect to the work. One classic example was the one where that the electrician drilled holes in the kitchen ceiling to take the new lighting only for the plasterer to come in the very next day and cover them over. You can imagine what the electrician said when he returned to find all his hard work obliterated. A far more drastic example was the massive miscalculation as to how long the flooring contractor would take to lay the new floor. As far as I know – we never actually saw the project plan, if indeed, there was one – three days were set aside for the new flooring. The work, which ran without incident, actually took two weeks. Not only was this yet another massive delay on the completion date but, by the time the flooring was completed, all the subcontractors who had been assigned to our project had moved on to work elsewhere and were unavailable for work on our project. For weeks we were living in a building site with never a contractor to be found. So far this is simply a tale of apathetic incompetence. However, there is one area where Mastercraft were neither apathetic nor incompetent and that is in screwing extra money out of the customer. Midway through the build, with the kitchen in chaos and no end in sight, we were contacted by the project manager to be told that the NEF hob which we had ordered – and paid for – was no longer being manufactured. We were then offered an Elica hob as a direct and comparable replacement. Using a ploy reminiscent of confidence tricksters we were given very little time to think as we were told that we had to decide a soon as possible otherwise the work, already running late, would be further delayed. Of course we agreed. Big, big mistake! Firstly the NEF hob was still being manufactured. Secondly calling the Elica hob a comparable replacement is like saying that a Fiat 500 is a comparable replacement for a Mercedes E Class. In particular the Elica we received is £600 cheaper than the NEF hob we paid for. Were we offered any adjustment in the contract price to allow for this? Of course not. We were simply screwed out of £600. Caveat emptor and all that. I have no one to blame but myself but beware. This gives you a clear insight into how much, or rather how little, Mastercraft can be trusted. One of the most important parts of any contract is the final site visit. This is where an agreement can be made between the vendor and the customer as to whether the work is, indeed, complete and correct. Naturally, in our case, this never happened. By the time the last job was done we had seen neither hide nor hair of the project manager for over ten weeks. Whilst the bulk of the work was done, and most of it to an level of competence I am prepared to accept, there were a significant number of issues that needed to be addressed. Some of these were minor – like the cement stains all over my driveway – but some were significant, dangerous, and costly to rectify. Naturally I held back the last 5% of the cost pending some sort of resolution of these issues. Mastercraft have no interest whatsoever in resolving, or even discussing, these issues. Why should they? They already had the bulk of the money and the cost of rectifying their mistakes would be far greater than the outstanding moneys. They just walked away. Which brings us to the final twist in the tale. Because the final issues have not been resolved and the bill not settled Mastercraft now deem that their guarantee is not valid. I’m stuck with what I’ve got. Naturally I can – and will be – taking legal action to get what is right but that’s a long and arduous process. Mastercraft are betting that I’ll give up before it ever gets to court. So my advice, my heartfelt advice, is to go nowhere near Mastercraft. You might get the kitchen of your dreams or, like me, those dreams might end up being nightmares.

Our experience with Mastercraft Kitchens for our kitchen refit was phenomenal. The team displayed the utmost professionalism and the designer understood our needs straight away creating a design that is just beautiful to look at and great to work in. The quality of the installed kitchen is exceptional, with perfectly fitted cabinets, seamless finishes, and their recommended high quality Miele appliances. The entire team, from the designer to the installers, showed great expertise and dedication. The installation went smoothly and timely, with minimum disruption to our daily lives. Their customer service and our questions were answered promptly and were available via WhatsApp for ease of access. They were always responsive to any concerns. Overall, Mastercraft Kitchens surpassed our expectations in delivering a very high quality kitchen and excellent service. Our kitchen is now our home's centerpiece. My wife and I highly recommend Mastercraft Kitchens and their hard working team to anyone looking for an outstanding fitted kitchen. An absolute five-star experience!

We are beyond thrilled with our kitchen that we purchased from Mastercraft Kitchens! It has been two years now and it still looks as beautiful as the day it was installed. The service we received from start to finish was exceptional. The team at Mastercraft Kitchens were professional, prompt and efficient with the design, delivery and fitting of our kitchen. The units were expertly assembled and are of the highest quality and durability. Any minor issues were dealt with quickly and efficiently. We would highly recommend Mastercraft Kitchens to anyone looking for a new kitchen. We can confidently say that you will not be disappointed with their services.

We had our kitchen designed and fitted last year by Mastercraft Kitchens. We are still delighted with it and on the only occasion we needed to contact the after sales service about one of our new appliances, we received a guick response and a service cal during the same week. Everything still looks stunning and we have received many compliments on the style and quality of the finish. Everything went like clockwork during the install and the fitters wouldn’t rest until we were totally happy with everything. We would highly recommend this company.

Ours was a really good experience from start to finish. The designer provided some useful advice and planned what we wanted but with the benefit of several of his recommended improvements. On a separate note, all the craftsmen provided by Mastercraft were highly experienced, fully capable, and very professional. The small issues that were discovered, such as a scuff mark on a painted door and a slightly damaged corner on a Neff appliance were quickly remedied and replaced and organised by the team themselves via the project manager, even before we needed to say anything ourselves. Furthermore, the Installation Manager was highly responsive to all our questions through WhatsApp messenger, even at silly o’clock times and was always very professional and friendly We would say we are more than pleased with the end product. We have benefited from high attention to detail, a deep level of knowledge through experience, some very creative ideas, and tons of highly motivated enthusiasm throughout the team.

I would like to thank the designer, the builders, and the fitters from Mastercraft all of whom were pleasant, professional and always cheerful throughout. Now that the work is finished we are extremely happy with the result. Our kitchen is everything we wished for and more. I would highly recommend this company if you are looking for top quality job and a top quality product.

I confirm that the following review is an accurate and truthful account of my experience with Mastercraft Kitchens. We purchased our kitchen on 7th December 2020. The process was initially relatively smooth and the company seemed interested before we parted with any money. We paid and the fitting began by the company on 22nd February 2021. It had however remained incomplete with several jobs outstanding until 16th September 2022. The work was completed after seeking assistance from the Federation of Master Builders. Although we tried numerous times to contact the company to reach a resolution, no contact back was made until the dispute raised with FMB. The kitchen is now complete and in my opinion looks of low quality. I regret using this company not only because of the poor customer service but also because of the look of the finished kitchen. Due to being unable to find much information regarding this company online, I wanted to share my experience in the interest of readers being provided with a fair and genuine account of my experience; so that they can make an informed choice when looking for a kitchen supplier. As an honest and hardworking family, a kitchen is a large expense to trust a company with. Unfortunately I found the company to be poor and unprofessional so on this occasion I am unable to recommend them or leave a positive review.

We haven’t been asked to do this review but are doing so as a thank you to all the Mastercraft team as we didn’t get a chance to thank everyone in person. We recently had our kitchen installed by the team at Mastercraft Kitchens. The kitchen designer was very creative and professional and gave us a superbly planned kitchen. It took just over a week from measuring up to get back to us with our design and you could see a lot of work went into it, the design and presentation was very impressive. We were able to add a couple of tweaks until it was exactly what we wanted. The kitchen fitter was extremely hard working and rarely stopped for a break! We were very impressed with quality of his work and attention to detail. In fact everyone we encountered, the plasterers, electricians, gas fitter and tiler all did an excellent job. If something wasn’t quite perfect they continued on until it was. We had initially ordered some Neff N90 appliances ourselves from AO but due to supply chain issues couldn’t get these to arrive on time as Neff were quoting September for delivery. The designer at Mastercraft was able to offer some high quality AEG appliances instead. To be honest, we prefer the look of these now they are fitted. We had a similar issue with our LVT flooring as the fitter had to postpone for a couple of weeks, again due to supply chain issues but fitted us in as soon as the flooring arrived, and worked at a weekend. Again, a fantastic job was done and all installed over a long day to get us finished! Thank you for that! All in all, we can’t fault the work we had done. Talking to other people, we know there are a lot of problems getting hold of materials at the moment, and things are taking a lot longer to do but we have to say Mastercraft did a great job getting everything to us in time for when it was needed. We opted for a Mastercraft Belgravia in-frame painted kitchen with quartz worktops. The units are very solid and well built. We love the oak interiors to the cabinets and the overall look simply oozes quality. Everyone who has seen our kitchen has been really impressed.

We have recently moved house and the kitchen was the first thing we wanted replacing. Our last kitchen was from Mastercraft and that helped to sell our house. We knew exactly where we were going for our new one. So, from our initial thoughts of what we wanted in the new kitchen, to the final signing off on our satisfaction form, we have again been treated very professionally and received excellent service from Mastercraft Kitchens. There was never any hard selling, just good advice and great designing. The fitter was very meticulous and explained everything as he went along. The quality of the units and workmanship is the best there is out there, as always. We would not hesitate to use them again and would without hesitation recommend them to anyone.

We have recently moved house and the kitchen was the first thing we wanted replacing. Our last kitchen was from Mastercraft and that helped to sell our house. We knew exactly where we were going for our new one. So, from our initial thoughts of what we wanted in the new kitchen, to the final signing off on our satisfaction form, we have again been treated very professionally and received excellent service from Mastercraft Kitchens. There was never any hard selling, just good advice and great designing. The fitter was very meticulous and explained everything as he went along. The quality of the units and workmanship is the best there is out there, as always. We would not hesitate to use them again and would without hesitation recommend them to anyone.

We researched and approached a lot of kitchen companies over the last 12 months who we thought could carry out all the work we wanted done as a job lot, which was considerable. Knocking two walls down, new ceilings, bricking up a doorway and window, new underfloor heating and tiling, along with moving our kitchen design around from one part of the room to another. What we found was most of them were only willing to carry out some of the kitchen work, leaving us to arrange and organise all the other stuff. So we tried to get quotes for various parts of the job separately but getting hold of tradesmen is a nightmare at the moment and many let you down at the early stages let alone being trusted to actually turn up for the job when required. We then came across Mastercraft Kitchens and we’re impressed with their all inclusive quotes advertised online. We arranged for a quote and we were not disappointed. At last we had found a company who would do everything. Now we’ve had the work done we are happy to post this review and tell everyone who is interested that we are more than happy with the work carried out. There were numerous tradesmen provided throughout the work who all turned up on time and in quick succession and did a brilliant job for us. Mastercraft provided a stress free service and we are now the proud owners of a wonderful new open plan kitchen design which has made our home a far more sociable space to live in. Our advice is do not bother getting involved trying to arrange your own builders, plasterers, plumbers, electricians and fitters. It’s not worth the hassle. Just get Mastercraft out, they did everything for us and we are extremely happy with the service and price we paid.

Excellent service from start to finish. High quality product and fitting service provided. Everthing was taken care of from old kitchen removal, electrics, plastering and floor tiling. Highly recommended.

My wife and I couldn't have wished for a better kitchen company. The service Mastercraft Kitchens provided was excellent. We were provided with a great team of helpful and knowledgeable staff starting with a great designer who came up with a truly radical layout and design that simply blew us away. No else came up with anything like it. The delivery went smoothly and any issues we came across were handled both professionally and without hesitation. When it came to the fitters nothing was too much trouble. Even when we changed our minds with some things, such as upgrading our taps to a boiling tap and changing the colour of our handles! We were not rushed into anything. The kitchen cabinets are not only very high quality but far beyond our expectations. The quartz worktops look great and we were able to get the Neff appliances my wife wanted through Mastercraft when everywhere else was out of stock. Highly recommended kitchen company. We love our kitchen!

I am delighted with my new kitchen. Mastercraft created a kitchen within my budget to give me the kitchen of my dreams. I now have a beautiful kitchen and utility/boot room based on a traditional painted shaker door style but with a modern twist. I chose the Aldana kitchen painted in Deep Forest Green. All the staff I encountered were really friendly and nothing was too much trouble for them. We had a couple of minor snags with building material shortages during the fit but our designer/manager and his team worked together to source them asap. Also in these difficult times with other suppliers struggling to source what I had ordered, Mastercraft was quick to offer an upgrade to my oven and microwave, at no extra cost to me. I cannot recommend them highly enough, I will definitely use them again and have already recommended them to my family and friends.

We are extremely pleased with our new fitted kitchen from Mastercraft Kitchens. So we have no hesitation in highly recommending Mastercraft Kitchens with a 5 star review. The whole process exceeded our expectations, and our Belgravia painted in-frame kitchen certainly has the wow factor. Our designer was very professional and extremely patient. He ensured we were fully happy with our design, making several visits to our home. The fitter, electrician and plasterers were all genuine craftsmen with great attention to detail and nothing was too much trouble. Above all, they were all very respectful of our home and a pleasure to work with.