Mastercraft Kitchens Reviews - www.mastercraftkitchens.co.uk

★★★★☆
4.3 / 5
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Mastercraft Kitchens www.mastercraftkitchens.co.uk

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Latest Reviews

★★★★★

“I am delighted with my new kitchen. Mastercraft...”

Written on: 20/08/2021 by ScottishScarlett22 (1 review written)

I am delighted with my new kitchen. Mastercraft created a kitchen within my budget to give me the kitchen of my dreams. I now have a beautiful kitchen and utility/boot room based on a traditional painted shaker door style but with a modern twist. I chose the Aldana kitchen painted in Deep Forest Green. All the staff I encountered were really friendly and nothing was too much trouble for them. We had a couple of minor snags with building material shortages during the fit but our designer/manager… Read Full Review

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★★★★★

“Very respectful of our home and a pleasure to work with”

Written on: 16/05/2021 by JohnBTarleton (1 review written)

We are extremely pleased with our new fitted kitchen from Mastercraft Kitchens. So we have no hesitation in highly recommending Mastercraft Kitchens with a 5 star review. The whole process exceeded our expectations, and our Belgravia painted in-frame kitchen certainly has the wow factor. Our designer was very professional and extremely patient. He ensured we were fully happy with our design, making several visits to our home. The fitter, electrician and plasterers were all genuine craftsmen… Read Full Review

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★★★★★

“The price we paid was well worth the money”

Written on: 13/03/2021 by DrTaylorYorkshire (1 review written)

We were getting a double storey home extension built and other work which included a bigger kitchen but we wanted to go with a proper kitchen company for a better quality kitchen rather than the usual type of Howdens kitchen a builder puts in. We were recommended by a friend to go to Mastercraft Kitchens as they are a high end, quality kitchen for a good price. We checked them out and booked their home design service through their website, and a nice chap came out to see us in the morning and… Read Full Review

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★★★★★

“The whole kitchen looks transformed and really smart.”

Written on: 23/02/2021 by DEBMAC63 (1 review written)

Mastercraft Kitchens We have been most impressed by the helpful and professional service provided by all the staff at Mastercraft, especially our designer and fitters, and we really love our new painted shaker kitchen. A huge thank you to everyone. Any little issues were quickly resolved, the cabinets and fittings are extremely good quality, and the Neff appliances are great. We really like the quartz worktops and we are so glad we decided to spend the extra money to get them. The whole… Read Full Review

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★★★★★

“thank you to all the team at Mastercraft Kitchens”

Written on: 20/02/2021 by SueBall123 (1 review written)

Came out initially to see us over two Sundays to measure up and produce our design and worked around my working hours. Excellent service received and listened to what I wanted, came up with practical ideas on how to best achieve my wants within my budget. I now have a fantastic kitchen – high quality and easily withstands the heavy use of my three young children, two dogs and a husband! - Everything is exactly where I can find it and all beautifully finished. A heart felt thank you to all the… Read Full Review

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★★★★★

“We'd highly recommend”

Written on: 10/01/2021 by StephenBower22 (1 review written)

We have recently had our new kitchen supplied and fitted by Mastercraft Kitchens. I'd just like to say how pleased we are with everything, from the service we received to the quality of the units and the finish of the overall job. The decision to go with Mastercraft was a no brainer really. We'd already seen a neighbour's kitchen they'd installed and we were highly impressed by the look of the design and the fact that our neighbour was so pleased with their purchase. They also were able to… Read Full Review

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★★★★★

“We would thoroughly recommend Mastercraft Kitchens”

Written on: 06/01/2021 by FTrent11 (1 review written)

We approached Mastercraft after seeing their Facebook advert back in January last year. Despite the Coronavirus all aspects of the service provided by Mastercraft has been superlative. Our designer was very patient with us and took all the many changes we discussed in a positive way. He also reacted quickly and decisively when we were faced with delivery difficulties due to the Coronavirus situation. Mastercraft’s management team offered a professional, flexible approach to the resolution… Read Full Review

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★★★★★

“Thank you so much for our lovely kitchen ”

Written on: 03/01/2021 by MrandMrsSRigby (1 review written)

We had Mastercraft out during the summer and they were absolutely fantastic. After visiting other kitchen suppliers (who were all about high pressure selling) they simply came out, measured up, went away and worked on our kitchen design. They were back around 7 days later. We were shown a design that was exactly what we wanted and they brought it all to life with fantastic visuals The price was competitive compared to other quotes but they offered a lot more with it. We didn’t have to get… Read Full Review

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★☆☆☆☆

“Appalling service and appalling workmanship”

Written on: 18/12/2020 by CaroleJohnson (1 review written)

Our nightmare began in February 2020, when the fitting date was postponed twice. Eventually the work started and carried on in dribs and drabs over many days, we had a wall removed to open up the dining room and kitchen into one large space and a door closed up as well. We were ensured that Mastercraft would take care of the whole thing and that the salesman would practically live here as he project managed the job from start to finish. That was utter rubbish we saw him twice once to order the… Read Full Review

Penner1955's Response to CaroleJohnson's Review

Written on: 29/12/2020

I support everything you have said - do not be surprised though if your review ‘disappears’ mine, which was similar is mysteriously ‘not available’

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Mastercraft_Kitchens's Response to CaroleJohnson's Review

Written on: 02/01/2021

Hello,

We started your structural alterations and fitted kitchen on the 2nd of March, 2020 and although we were mostly finished, had to suspend work on the 23rd of March due to the first national Government lockdown.

Admittedly, our working practices, through no fault of our own, became a bit spasmodic after that.

We are very sorry our service did not meet up to our usual standards for you last year. Last year was extremely testing for us, as of course, it was for everyone. Many of our trusted suppliers had to close temporarily and others had to work at a much slower pace on reduced staff, This included ourselves. Some have even closed their doors for good and didn't survive the upheaval. Most of our fitters and many other tradesmen were forced to stop work and were furloughed and sadly we even lost some of our colleagues to the coronavirus.

We can confirm we have received correspondence from you to which it appears we have responded each time. We have records of all the emails received and emails we have sent. We also believe our original fitter has also been in touch with you by phone a few weeks ago.

We explained in our correspondence that we had been waiting for a special sized door, for your existing brick broom cupboard to arrive from a company in Ireland but that the company in question has subsequently ceased trading. We are sorry we were not able to obtain this door and get back to you with it, quickly enough.

If you would like to contact us again via our customer support page on our website we would be more than happy to resolve any issues you still have.

Regards

Mastercraft Support Team

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Carolejohnson's reply to Mastercraft_Kitchens's Comment

Written on: 12/02/2021

We have had no emails from you, in fact we have never even had a reply to phone calls either despite being assured that someone would be in touch.
The broom cupboard door wasn't an issue for us, we managed to source one and had it fitted within a fortnight, so you didn't try very hard did you?
We have had to spend a lot of money putting this kitchen right, and yes the fitter did get in touch but said he didn't know why he had been asked to ring as it wasn't his job and didn't know what to say.
We have had doors come of the freezer and the corner cupboard, the larder unit had to be refitted, the sink had to be sealed, skirting boards and door casings fitted and doors rehung etc etc etc. I stand by my review, the service from Mastercraft has been appalling and I would say to anyone, get another company and don't touch this one with a barge pole. As I said previously "BUYER BEWARE these people are not what they seem, they take your money and run and the 25 year guarantee isn't worth the paper it is written on!!!!!!

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★★★★★

“Very Pleased With Kitchen”

Written on: 24/11/2020 by TheBlakes555 (1 review written)

Although we waited a while for our kitchen to start due to this years lockdowns our kitchen is now finished and we are highly delighted with the result. The fitters worked very hard under extraordinary circumstances and nothing was too much trouble for them. All of the people we dealt with were very professional and courteous towards us. We know we are quite fussy and can be quite demanding but that did not faze anyone. Everything has been finished to an extremely high standard and the… Read Full Review

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★★★★★

“The kitchen looks fantastic and we have had no issues”

Written on: 03/02/2020 by JoanneC063 (1 review written)

The whole process from start to finish was smooth and painless, and our project manager was very knowledgeable and very helpful. We liked how the kitchen was checked over with us twice before our final approval was given on the layout. Everything arrived on time and everything fitted in as planned. The fitters, plasterers and tiler worked long hours and didn’t really stop. They did a fantastic job! They all turned up when they were supposed to and the job ran like clockwork. The last kitchen… Read Full Review

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★★★★★

“Welsh Farmhouse Kitchen”

Written on: 31/12/2019 by HJones556 (1 review written)

Mastercraft Kitchens have just finished installing a new kitchen for us. It was a complicated request as we live in a farmhouse with exposed and bumpy stone walls. From the moment the designer arrived at our house to assess the job we knew we were in safe hands as he knew what he was doing straight away. He outlined every step of how he’d overcome the bumpy wall issue and then came up with the most amazing design ever. Talk about being blown away. Then only a few weeks later the fitters and… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY, HORRENDOUS EXPERIENCE”

Written on: 27/12/2019 by lynstar2000 (1 review written)

I have debated writing a review for the last 18 months now but always thought I wouldn't do it, as what's the point? Even at the time when I was livid about our experience I thought 'what's the point' but especially now, after this length of time. But every day I walk into my kitchen I just want to cry or shout and it's getting worse. So hence why I am leaving this review 18 months later. We were pleased at very first with how the rep/manager handled the early stages. He came out, told us they… Read Full Review

Bigmath's Response to lynstar2000's Review

Written on: 13/08/2020

I agree - Avoid

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Penner1955's Response to lynstar2000's Review

Written on: 25/10/2020

Thank you for taking the time to write this review - I have had a similar experience and posted a shorter review - if I could have posted with less than one star I would have. I am stunned that there are so many good/excellent reviews here,I wonder if it;s because they depend totally on contractors and it’s the luck of the draw who you get ?

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★☆☆☆☆

“Didn’t bother to quote”

Written on: 20/12/2019 by Onwards2019 (1 review written)

Had the rep come round and quote for kitchen and in spite of chasing and excuses, he never replied, nor did customer services bother to acknowledge my complaint. Poor attitude… Read Full Review

Bigmath's Response to Onwards2019's Review

Written on: 13/08/2020

You had a lucky escape!!!!!!!

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★★★★★

“Cannot recommend highly enough - Amazing!”

Written on: 30/11/2019 by TonyCook1 (1 review written)

An AMAZING company. We have had our kitchen done and now also our utility room and a specially designed TV wall unit. Could not recommend enough. An absolutely amazing service from start to finish. All the staff were spot on at their jobs and worked really hard. Our kitchen is "blow your mind" stunning. Amazing!!… Read Full Review

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★★★★★

“Karens dream kitchen”

Written on: 29/11/2019 by 169Sanchez (1 review written)

And that is exactly what i have my dream from planning to fitting my veiws came first i have to say they are not the cheapest but as the saying goes you get what you pay for. We had the main fitter he and his team go the extra mile in just under 3 weeks i am here still not believing this is my kitchen they worked long hours and never stopped became for a short time part of the family. Friendly hard working perfectionist i could carry on but running out of box. Thank you so much… Read Full Review

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★★★★★

“No one else was able to offer anything as good ”

Written on: 14/08/2019 by DrMyers (1 review written)

From start to finish I would highly recommend using Mastercraft kitchens. We had a problem area in our kitchen and they were able to design a great looking bar area and make special shaped units to fit into it. No one else we went to were able to offer anything as good as what Mastercraft came up with. Looks amazing. They also provided the most impressive CAD drawings showing you how your kitchen would look from many viewpoints. Also sent a virtual reality link of the design to view through an… Read Full Review

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★★★★★

“The fit wasn’t very fast but was meticulous”

Written on: 13/08/2019 by MattyJR (1 review written)

Our kitchen designer was extremely talented, professional and patient, especially with the many alternative designs I kept asking to see. We eventually went for the Windsor shaker in a lava colour and quartz Carrara worktops. We also upgraded from Neff to Miele appliances a week before delivery which wasn’t an issue. Everyone involved kept in regular contact with me and they all explained each stage of the process. Our kitchen fitter wasn’t very fast but was meticulous. Took a little bit… Read Full Review

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★★★★★

“Quality company and quality product in our opinion”

Written on: 04/07/2019 by Yorksman008 (1 review written)

Having checked out a few kitchen companies, had designs and quotes drawn up, Mastercrafts design, quality and value in our opinion was better. Calls made to the sales office were always promptly returned. Our experience was made all the easier by the quality staff they employ. The salesman-designer that came out to see us was very professional. There was no pressure selling and he was excellent at communicating and very experienced at his job, knew his stuff. Once ordered through the designer… Read Full Review

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★★★★★

“They were willing to go out of their way”

Written on: 02/07/2019 by JBIFFO65 (1 review written)

We had our kitchen put in by Mastercraft Kitchens around 8 months ago but I’ve only just had the time to sit down and write a review about it. I used the website quotation form to make my initial contact and got a response back straight away by text and return email. I was contacted by a designer the next day and an appointment was booked for the coming weekend on a Sunday, which was the only time my wife and I would be available together. I was impressed straight away that they were… Read Full Review

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