poor quality & appaling fitting service at Kingston branch

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BronsonPotter195's review of Magnet - www.magnet.co.uk

★☆☆☆☆

“poor quality and appaling fitting service at Kingston...”

Written on: 09/07/2020 by BronsonPotter195 (1 review written)

I had a new kitchen ordered last year and delivered to be installed in October 2019. It was part of a major building work on site that included a newly built kitchen area.
We did order a Soho integra charcoal as we liked the design and was promoted by the Magnet designer as top end quality. We spent 16k for the kitchen and 2k for the fitting.
We ended up with a kitchen of poor quality with poor quality installation.
To date the issues, almost one year after have not been resolved and I have spent time and energy in vain.
The kitchen was delivered almost one month later than originally agreed and the installers were slow and not very precise at their job.
Doors were scratched, cabinets not properly fitted, the alluminium vertical profiles are all shorter that the rest of the kitchen and most of the bigger doors were bended (yes, curved!) and so on. Please check the pictures.
Then we tried to solved with the local branch and we had some smaller doors redelivered but not installed, the bigger doors were never sent in and we had another fitter that re-alligned some of the doors and cover the scratches with a black pen! Without even ask for permission! To date we are still unhappy customers with a
So avoid avoid avoid at any cost.

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