arrived severely damaged, wrong colours and design.some of the doors and end panels different colours,worktops scratched gouged and even base units broken. i have a kitchen if u can call it that in boxes awaiting uplift and i want a refund.they are so full of RUBBISH when u call "oh we have up to 21 days to correct any problems".its TRASH and i have reported them to watchdog the newspapers and trading standard.i did try to be reasonable but they offered to re deliver replacements in 2 weeks! ive already waited over a week on a resolve and nowt.if they were really trying to be that helpful they would be arranging a delivery specially to rectify this PILE OF RUBBISH I HAVE! now i have a disabled child in the house who i cannot cook for and there is no end in sight. do i report myself to social services or something as i cant provide something as basic as a cooked meal for my child because of them. AVOID AT ALL COSTS THEY ARE CHEAP FOR A REASON. ITS SUBSTANDARD CHEAP NASTY TRASH DELIVERED THE CHEAPEST WAY POSSIBLE! 2 MEN AND A SMALL VAN THE LOAD WASNT EVEN SECURED!

We have just had a Stil haus Kitchen installed ! That's what this company is called now !! Wish I had read the reviews before going a head with the kitchen ! Omg ! We had the designer out to design out kitchen ! Very friendly bloke ! Alarm bells should have rung when he asked for £100 deposit in cash ! He said the company would be on the phone to arrange delivery ! At first we didn't get a phone call But then they rang to deliver kitchen units ! My husband was in for the delivery & said the sink we ordered was damaged & the delivery guy said the new one would come with the fitters ! The fitter rang to cancel as they were booked to do a kitchen the same day as ours was suppose to be fitted ! So it was the Friday they fitted it The fitters took no care installing it ! Chips & scratches needlessly ! The fitter did mention some of the doors has chips in them & he would fit them biut we had to ring the company for replacements ! Also the fitters did not have the new sink ! So they put on a spare sink the fitters had on their van ! When they were finished They said we had to check things & if any probs contact the customer care ! Well that has been a joke ! We have 3 doors with chips in them ! Also one of our draws dosnt match the rest ! They are a walnut colour ! The top draw is a different colour to the other 2 ! Also inside the units ours are a strange lilac colour too not white like what they are suppose to be ! Our new sink still hasn't Come ! We rang customer service ! Which takes ages ! You are in a que !! For a very long time ! My husband told the sharp rude lady We have 3 doors damaged ! She asked if they are fitted which my husband said yes ! She said because they had been fitted they can't be replaced ! As fitter or us could have damaged them ! She they would replace draw & sink should be with us in 5 days ! Mmm !? After reading all the other reviews on here I doubt this ! Why can't they replace the damaged doors ! Suppose we already lucky to have all our kitchen Unlike some people ! My husband is trying to fix the doors that are damaged ! Avoid this company like the plague ! They are a rip off ! Take your money quick & give you a cheap terrible kitchen ! Wish I had only knew all of this before handing over money !!

I have fallen for the sales pitch! I have an incomplete kitchen, poor customer service, always on hold, I've emailed on numerous occasions. The fitter took his cash, even when the job wasn't completed. I am complaining to Trading Standards! I would give them no stars if I could!

When the kitchen was delivered a lot of parts were missing and the worktops had holes in. It's been a horrifc experience trying to get hold of the company to get the missing or replacement parts - on hold for 40mins+, automated voice stating you are 4th, 3rd, 2nd, 1st in line before routing back to the operator and the operators are rude. Having received the 3rd delivery of "corrected" items, once again some of the requested items are wrong or missing. We were also told that having already had the courier out, delivery will no longer be free! AVOID this company!!

The items arrived in time but the items were not what we had ordered. The doors were not what we have ordered and the side panels did not match the doors neither in color nor in texture. We had endless telephone calls but was put on hold every time. We were not allowed to speak to anybody. Terrible service. After two months they called to ask if we're pleased with the service...by that time we bought different doors. They offered a credit but we refused. This firm cannot be trusted. We should have read the reviews before ordering any product from them.

I ordered my kitchen from this company and unlike others I actually received mine fine however I had the kitchen fitters were in yesterday and although they fitted all my kitchen cabinets and work tops I noticed, unfortunately after they .left, that they had not fitted the cornice or pelmet and had taken these with them. I have called the fitters and got no answer and when I call the company I just get transferred to customer services and then nobody answers. I have also noticed that my white kitchen cabinets actually look light lilac in artificial light so amazing to try and source end panels. I don't think I will ever receive my cornice or pelmet back and Avery tempted to report through fitters for theft. Please don't use this company it has really spoilt my Christmas!!!!!!!

ordered our kitchen in March 2012 delivered 3 weeks later paid cash on delivery as required ,only to discover we were missing 7 doors the driver said the warehouse were out of stock and they would follow when in stock. Now November no doors Hundreds of phone calls always rude on the phone . Never Never pay cash you have no come back Complained to trading standards but it seems there is little they can do .Do not use this firm at any cost they are now trading as Solid Wood Kitchens look at web site rang no same company had doors in stock but wanted us to pay by bankers order !!!

On 06/07/2012 I bought and paid a £100 deposit for a new kitchen from kitchen units it was arranged that it be delivered on Wednesday the 18th July and it was to be fitted on the Friday 17th. Let me tell you it was a big mistake dealing with your company the stuff was delivered on Wednesday 18th July but no one turned up on the Friday 20th to fit the kitchen after me and my wife took extended holiday leave, when I eventually got threw on your phone line I spoke to Lisa who said we would have to re arrange another date for fitting no excuse or apology was given. Sat 21st July I was phoned by dean who said the fitters would come Wednesday 25th July, they did turn up and done the job that day and my wife mistakenly paid them before the job was complete when I got home from work I was horrified with the quality of the work

I would not recommend using this company , Spent over three months now, trying to get missing parts , parts exchaned etc , The planning was wrong from the start , they sent wrong end panels that did not match doors , missing plinths , missing drawers , wrong end panels and 600 units where 300 units where ordered , no phone call or explanantion , like the other reviewers I have spent hrs upon hrs on calls to these cowboys , if they do not hang up they threaten not to send out your units if you have the cheek to make a complaint , this company really need watchdog to investigate , but they would probably put them on hold , as the customer service is nil and they actually blame the customer for all there wrong doings