Kitchen Direct www.kitchendirect.co.uk

Kitchen delivered one worktop damaged. Phoned constantly for 3weeks and told everyday another delivery date ....put on hold constantly or cut off. After three weeks and large phone bill ...Still no replacement work top.....please please listen to reviews as this company and their staff are not worth your time or money ....AVOID AVOID AVOID ...beware . A danger to your health, sanity and wallet

I applaud you all to stay away, parts missing, damaged, really poor quality materials too. Was on hold on two occasions for an hour and a half. Buy at your own risk but your fitter will moan like hell too.

Cheap nasty materials... Parts missing or broken.... put on hold numerous times, no one called back. Personal insults and abuse via mobile from staff. No managing director, no head office, no complaints procedure...must have something to do with the fact they went into administration in 2011... hence why they trade under 2 names!. Trading standards now involved in MY personal case. No guarantees, no recipe please read claws 19 on the plan. Download the supply of goods and service act 1982. Buyer beware. Cash only!! Umm??. Very unhappy customer!.

We're do I begin what a company if you can call them that first of all they delivered the kitchen and several units not there or damaged .rang them next day to having to wait for half an hour on the Phone i went through what was missing guy on the end of the phone filled out another order and then hung up. I rang back to find out when the missing items would be delivered to then be given an answer 'when a van is in your area' I then gave them five days no delivery. I rang again to wait yet another half hour to be Told that it was being delivered the day after . They did deliver the items but when we checked yet again they sent the wrong thickness work top ,delivery did eventually come well nearly the driver rang my husband to be told they had not even put the work top on the van. Bloody joke we are now waiting yet again my advice stay well away from this company .....

not sure if this company has gone out of business or just extremely bad follow up. had a kitchen fitted couple of months ago, have now found problem with all pipe work behind units and cant get any contact from them. apparently, all pipe work done wrong, so all units have to come out and be refitted by another company

I haven't even unpacked the kitchen units yet and I'm already finding this company a complete nightmare

And I'm so glad, after reading these reviews , that we have a friend who is fitting for us!

We had the units delivered as told on 20th Aug and had been informed that the granite work tops would be delivered the next day. Needless to say they weren't and after numerous phone calls, none of which were returned, we still have no date for delivery as they only have one guy that delivers on a weekend only and he is on holiday!! We have taken time off work, complained about inconvenience and no explaination as to the appalling lack if communication and service. No good will gesture as apparently it's not that departments fault, which makes no sense at all! Oh and expect at least 20 mins on hold when you call them!

Would never recommend these bunch of incompetents to anyone!!

Had a kitchen fitted with appliances fitted,they completely tried to change our design and give us cupboards that we didn't ask for .if we wanted standard units we would of fitted them ourself.still had to wait for delivery of units 6 weeks after it had been delivered.finally put work tops in and then had to refit them as they were the wrong size.after unit was fitted fisher didn't work the list is way to long to go on and on...just don't use them...bloody nightmare

We boked a visit from this company when comsidering a new kitchen. Our housewas not big, the kitchen was smaller than average and yet they still quoted us 20 k. Serously, even with all their salesman talk and discounts they stil wanted over 10k. Imonly had two specific requests, a particular sink type, and space for a dishwasher. They said neither could fit in my kitchen so no. The woman was here for 7 hours before finally leaving. I even went out shopping during her visit and left my husband dealing with her. She was still there when i got home.

Needless to say we didnt use them, we went to Wickes who designed our kitchen, including my two Specific requirements, and therice was a quarter of that KD offered.

Have been trying to find kitchens direct phone number and a website to send an e-mail, reason being as the worktops they had fitted have faded and gone rather patchy and have only been put in 2 1/2 yrs ago. This to me is not good enough and it is my elderly parents kitchen.

Still trying to find a web site if anybody out there has any info let us know please

Until then carry on hunting

Terrie

I had a kitchen fitted by kitchens direct in November 2009 and although the

Kitchen itself is OK I have had nothing but trouble with the TECNIK range cooker that was supplied , and now to top it all of I've just turned it on to get an ELECTRIC SHOCK and a big spark and bang, when I found my guarantee and tried to call both kitchens direct and Tecnik I've been told that the phone numbers are no longer on service. Does anyone PLEASE have a contact no for either of them I would be most grateful.

With much thanks a very DESPERATE HOUSEWIFE