I'll start with a positive, the initial ordering and help from the sales team, to get your money. However this company appear to be a complete shambles when it comes to delivery, they give a week delivery window, when I asked if it could be narrowed down they advised to call late Wednesday the week before, when I did I was told it would be a Thursday to Saturday delivery. Then delivery week came and at 6pm Tuesday I get a text to say it will be wednesday PM or Thursday, I rang first thing Wednesday to explain we couldn't take delivery today and they said they would get a manager to call me as the driver was on a one day run. No one called back despite me calling 2 more times throughout the day each time being told they were in a meeting, I got a call at about 5pm from the driver saying they were about an hour away, the drivers turned up at around 6:30 after the office was shut everyone was in the dark, the driver said he had been waiting for a call too, as they were told they may not be delivering it today. He tried to call HQ but everyone had gone home, I had to send them away as we had no where safe and dry to store the kitchen. Thursday morning I get on the phone and managed to speak to a manager, I explained the situation. She then read loads of terms and conditions of ordering and didn't seem to understand the situation or believe what we had been told previous and was very condescending. I said that we are in the situation we are now and we need a solution, she said she would need time to work out what to do and to call me back. We agreed 1pm for a call back, she called back before time and said that the kitchen would be delivered this weekend, Saturday or Sunday, and we would get a call from the delivery team an hour before hand. At last I thought great, Friday came and I got a text confirmation of delivery for Saturday afternoon. I cancelled all plans for that afternoon and waited in, the afternoon dragged on and on, in to the evening, 9pm came still no call all hope was fading rapidly. Its now Sunday evening and I feel like I'm back in lockdown, just this time no kitchen and a bank statement full of Uber eats. There is no hope of contacting them at the weekend either, I have even called the number they rang on, on Wednesday however was shocked to find that it's the personal phone of the driver who's on holiday, he advised that he would help if he could but there wouldn't be anyone he could contact at this time on a Sunday so to call in the morning. I have kitchen fitters due to arrive in the morning and I don't think they will get far without the kitchen!

Please do not buy from this company. I bought a kitchen in June and 13 weeks later after 12 deliveries still waiting for doors that are not damaged. No compensation offered. This company should not be trading and I urge people not to buy from them for their own sake.

We purchased a kitchen from DIY Kitchens for delivery back end of May for a holiday let business that we were due to open mid June. A request came through to move our order out and I agreed for a delivery early June, which would allow us still to open our business on time. Sadly one unit was put together wrong and the paint work on the plinth was damaged. The issue then started when trying to replace the damaged unit. We were on several occasions promised a turnaround in 4-5 days and yet it took the best part of Month for a replacement unit. Throughout the period the company has been poor in responding to us. Also the appreciation for our situation has been appalling. We requested on several occasions to speak to a manager and was told 2 days every time - these calls never happened (Missed on e call from a manager). Last week we had a call scheduled with one of the directors who never called. The unit turned up Monday 22nd July but due to our holiday now having started we cannot finish the flat until September and we will be thousands out of pocket. However I would not deal with DIY Kitchens again - not because of the damages (These things happen) but due to the lack of resolution and communication plus the persistent broken promises. 

the kitchen itself is no better or worse than a shed kitchen, ie Wickes, Wren ect. the price is the same as a shed kitchen. The awful thing about the company is their staff, unlike B&Q, Wickes, Homebase, they seem to treat customers with complete disrespect. Would not recommend.

They delivered at 7.30 at night and one unit was made wrong. I contacted them and they said they would resolve it. Since then I have emailed and called and have received no outcome. One month later and I am still waiting for an email or phone call. If you raise a query by email they do not respond directly, you have to log into their website to see their response. If they are not responding you have to constantly log in to see if they have. I would not recommend them. The units are great but if anything goes wrong it will not be resolved.