Item: Ashley Ann Kitchens - www.ashleyann.co.uk
Rating: 1

CJDunford's review of Ashley Ann Kitchens - www.ashleyann.co.uk

“Rude appalling customer service”

★☆☆☆☆

written by CJDunford on 05/03/2015

We paid just under £10,000 to have a bathroom installed by Ashley Ann in Edinburgh. We also had a £29k kitchen on order. When faults developed within the bathroom we were subjected to the very worst customer service and even accused of lying. The fault with the bathroom remains in dispute although Ashley Ann insist it is not their problem. The distress we experienced from their treatment has led us to lose complete faith in the company and cancel the entire kitchen project even though we will lose our deposit. We are a household that includes two disabled people. The death of a family member and inheritance allowed us to attempt to future proof the house against the difficulties of my chronic illness ((MS) and to create a more positive environment for my autistic son. This process has been now entirely derailed. The stress as a family we have experienced has been a nightmare. We could not under any circumstance recommend this company.

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Ashleyannedinburgh's Response to CJDunford's Review

Written on: 23/03/2015

We are sorry that she feels this way however we must point out that the issue to which she is referring is in no way related to her bathroom installation. The issue, that the cold water stopped, was due to a build up of lime in her tank and that lime caused a blockage. As a matter of course as part of our installation guarantee, we investigated the cause and out of goodwill we temporarily removed the blockage by firing air into the pipe. She was advised that this was a temporary measure and that it would reoccur unless she replaced her tank. She did confirm that she was advised of this. As the tank has not been removed the lime caused another blockage and unfortunately as this is in now way linked to her bathroom installation we cannot provide any more help than we already have.

We must also point out that we were unaware of any disabilities within the household and that this had no bearing on how we worked within the property last October as we install professionally and with consideration on all installations. To further this point she and her partner were delighted with our installation of their bathroom and have happily engaged with us several times, both in showroom and on site in the past 5-6 months since we completed installation.

Again, we are sorry that she feels that her experience has been unsatisfactory but reiterate that we have helped as much as we can for an issue that is unrelated to Ashley Ann and wish her all the best in the future.

Ashley Ann Edinburgh

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Cjdunford's reply to Ashleyannedinburgh's Comment

Written on: 24/03/2015

Your opinion has been contradicted by independent plumbers. Your designer was most certainly made aware of the disabilities of the people in the house. Yes, we were initially pleased, but not after things began to go wrong. If only your dealings with us could have been as polite as this review suggests.

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Rude appalling customer service

Value For Money

CJDunford's review of Ashley Ann Kitchens - www.ashleyann.co.uk