Aquabliss Terrible Service - If you use them you will regret

Well, unfortunately I have fallen foul of my rule - always check the reviews first! On the 19th May I ordered a LED illuminated, heated bathroom mirror. The company boasts a quick delivery from receipt of the order (3 days or so). We were going through quite a busy time, having a new en suite stripped out and fitted, so I didn’t realise how long the mirror was taking until everything else had been finished. So a couple of weeks later I chased this up with Aquabliss, who sounded genuinely surprised that it had not yet been delivered. The lady said that she would reorder it and gave me a date for the new delivery (3rd June).
Arrangements were made to stay in awaiting the delivery, which never happened. I rang the next morning to discover that apparently there was a damage report on the item during delivery. They apologised for not communicating this to me. Yes, reading other reviews, you can see that this is somewhat of a common theme with Aquabliss. So a new date was given to me for delivery (today - 7th June). By midday when I’d heard nothing I rang the company asking for tracking information. They (likely to all use a pseudonyms) said I would receive an email shortly with tracking information. After receiving nothing, at 3:50pm I rang again, only to discover that (guess what) a damage report had been filed and again an apology for not letting me know.. At this point I lost my sense of humour and asked for a refund to be processed, as I had lost all faith in Aquabliss to either communicate effectively and truthfully or to deliver the goods purchased.
I then immediately received an email from them confirming that a refund would indeed be processed. Having read the reviews in relation to slow refunds, I have given them 24hrs to credit my PayPal account, as to be honest, I just want my money back so I can buy a mirror - preferably one that actually exists...
(12th June) Well it’s a few days on and I suppose as expected - no refund or further communication from Aquabliss. More bad reviews appearing daily. PayPal, Trading Standards Darlington etc informed.
15th June - still no refund. Interesting if you check the registered business address for Aquabliss LTD, In Companies House it states "Diesel House Next To Unit 1, Faverdale Industrial Est, (Behind 4motion), Darlington, Co. Durham, England, DL3 0PP" There is no Diesel House listed in that Ind Est and if you check the satellite picture, it must be a shed in a field, behind an indoor skate park!