written by 275Wood on 12/02/2018
I chose my engagement ring in the Dunfermline store, staff were very helpful and friendly . A couple of months later my boyfriend bought the ring however it was far too big, typical man got wrong size. We were told to go to the Dundee branch as they had my size in stock. Again cannot fault the staff, we ended up buying our wedding rings there and then (June 17) today I woke up to find the diamond had came out of my ring, I was absolutely gutted. Although the ring was 8 months old I took it back to the shop and my god I was totally shocked the lady exchanged it there and then for me no questions asked. Gave her the receipts and the authentication certificate, filled out the exchange receipt and we were on our way. I cannot fault this company at all, I am a very happy lady :)
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