Cheap Tat!

I gave them one star only because I had to. My sister bought me a ring for Christmas and paid £225. Granted not a huge amount but for a 9ct ring it's reasonable. The ring bent because I caught it on a radiator. It wasn't a bad knock. Not enough to break my skin but bent the ring. I brought it back with the receipt and cannot believe the treatment I was shown. Salesman wanted to repair it. I said that I didn't think that I wanted it as the gold was clearly very thin. He then got arsey, raising his voice and telling me it was my fault that I broke it. I asked him not to raise his voice. He said I should wait for the goldsmith. I suggested that he do the same as he clearly had no idea what he was talking about. Then a woman (His wife) came across threateningly. She told me I was talking to Mr Sinclair. I told her I didn't care who he was but he should not raise his voice. She started raising her voice and said she would like to take me on and that the customer was often wrong!!!!!!! Lovely customer service!!!! Jewellery is rubbish. The ring is 9 ct. If he had more than one brain cell he would know that 9ct is the hardest gold and should not have bent. I have taken my ring back home and I will have it appraised by a real jeweller and I WILL have a refund Mr and Mrs Sinclair. I just hope the couple who were outside looking at engagement rings took my advice and shopped elsewhere!!