H. Samuel Stores – Questions & Answers

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Asked by girlienight on 30th July 2015 Report this content
I got a ring resized and I'm still not satisfied with the fit. Will I be charged again?

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Asked by Anglian on 31st July 2014 Report this content
I had a pair of white gold earrings given to me as a gift in November 2013. Only worn them a few times and they have broken. On the Samuel's website I found them still for sale and looked at reviews of the item and they had also broken in the same place but when visiting the shop they would not do anything as I had no receipt. So I wrote to their customer services and told them the problem and that someone else had the same problem. I also attached photos of the broken earring but they gave me the same reply nothing they could do without a receipt, which I do not have. The earring is clearly not fit for purpose as it has happened to someone else and I think white gold should last longer than 8 months  of casual use. What do you think please and what should be my next move?

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Answers (1)
Report this content Dianneckkl Written on: 31/07/2014
I had a receipt for a broken diamond necklace (£300) only worn twice & a few months old ... they wouldn't do anything I will never buy anything from them again
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