They never ever answer the phone

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Ernest Jones
★☆☆☆☆
1.2
From 213 reviews
8.0% of users recommend this

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niStevens270's review of Ernest Jones

“They never ever answer the phone ”

★★☆☆☆

written by niStevens270 on 21/12/2017

They never ever answer the phone. I’ve been trying to call them for 2 days now because I don’t have any news about my order for an expensive watch. I’d like to know if it’s going to arrive in the next 2 days before I leave the country for Christmas holidays otherwise I’d rather pick it up in store. I’ve been calling and waiting for 20mims on the phone, I tried this for 2 days at different time of day and they never answer. They put you on hold until you eventually hang up and pay for the call. When I went to the store they were not helpful at all and told me I had to call the same number. Now I don’t know if I will ever get this expensive watch on time.... very very poor customer service

  • oxford circus

    Branch Visited

  • Bell et Ross watch worth £1700

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