Don’t trust or listen to the lies & excuses of Chisholm Hunter

So I was after a Tudor Back Bay Pro watch so I went online hunting. I came across the Chisholm Hunter website and it instructed to get in touch. So I headed over to the chat button and was welcomed by the “Dual Site Manager” if they had one in stock and they did. Straight away I politely asked to call me, which was great and I paid in full for the item (This was a Saturday). I was instructed by them that I would receive a receipt for my purchase within a few hours, on Monday I would get a DHL tracking number and finally would receive my watch on Tuesday.

Came Tuesday and I was patiently but over excitedly awaited the delivery for my watch. Around halfway through the day remembered I never received any tracking info. So I contacted them again through email. Who replied with his logistic department is looking into it and will get back to me. He never got back to me.

On Wednesday disappointingly I emailed them again because they never got back to me. They replied saying there’s been an error and his dispatch team are looking into it and will get back to me. I’ve worked in retail myself and I know this is a common trick to set someone up for some bad news when they’ve messed up. So I replied again asking for an honest resolution or delivery of my watch within 24 hours. Which would make it Thursday, 2 days before Christmas.

So Thursday comes around and guess what still no watch. But I do finally get a reply. They are now saying there’s a stock error and I wouldn’t be getting the watch but a refund within 24 hours. No apology or anything. Just an explanation 2 days before Christmas. What do I do now?

So I would highly recommend staying away from the embarrassing organisation that is referred to as Chisholm Hunter. I’m honestly discombobulated and perplexed to how a retail company with presence in large malls can act like this and behave like this when they are “trying” to retail luxury goods.

Thank you for ruining our Christmas. Chisholm Hunter