poor service & staff lying

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EmiliaBriggs308's review of Beaverbrooks

“poor service and staff lying”

★☆☆☆☆

written by EmiliaBriggs308 on 13/02/2015

I ordered an engagement ring for my future fiance for Valentine's day in time for the ring to be delivered to my work on time today.
I then had an email sent to my work email address stating they had cancelled my order and returning my funds in 3/5 working days due to a bank descreppancy and I.D ossue!!

I questioned why I've been emailed at work and also on the Friday rather than prior as tomorrow's valentines day ??
I was informed it was a descepenvy they could not do anything about so to contact my bank..
low and behold I contact my bank and there was no issues with my card derails and they took full payment as requested for the ring on monday!!

...so am now running around for an engagement ring lastminute.com.. am a couple of thousand down am waiting to be refunded in 3/5 working days...

THANK YOU BEAVERBROOK for completely wrecking my plans and not even having the courtesy to call or send an email to the correct address..!!!utter useless company and appalling customer service,as a company owner My self dealing in customer service maybe your company needs to understand what communication means.

  • called their sales team direct

    Branch Visited

  • engagement ring ££££££

    Goods purchased & cost

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Jameslincoln's Comment

Written on: 01/04/2015

Sorry to hear about your bad experience with Beaver Brooks, but your not alone. I recently ordered a wedding ring for my fiancee, when it arrived it was not as we had been expecting and did not sit against my fiancees engagement ring as the one she tried in the shop. We have been blankly refused any kind of refund or help to get the ring we want. Only being told it is nonrefundable - (this was actually not explained but only pointed out on the receipt after I paid). We are also experiencing the lying staff and getting no genuine support. At least they didn't get your money.

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