Shocking Customer Service!!!

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Thomas Sabo Charms
★★☆☆☆
1.7
14.0% of users recommend this

Frida337's review of Thomas Sabo Charms

“Shocking Customer Service!!!”

★☆☆☆☆

written by Frida337 on 14/05/2015

My mum bought me the bracelet for my birthday and friends and family bought me charms to go on it. Just over a month later, the bracelet snapped, meaning I lost one of my charms, my special 21st one to be precise. I am furious as the lady in the shop told me to email them and they should replace it, I've sent them 2 emails and still heard nothing. One of my other charms snapped which I also took back, when it came back, they said i had to pay as it wasn't a guarantee malfunction. I had to ring them multiple times to see how long it was going to be, 3 months later and i still didn't have it. When I rang they said it came in last week, but they didn't try to contact me. So altogether I had a broken bracelet, a lost charm and a charm I have to pay for, all within a few months of me getting it. Would not recommend!!!

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