Unprofessional service bad quality

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Thomas Sabo Charms
★★☆☆☆
1.7
From 29 reviews
14.0% of users recommend this

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Monica_Diaz_Muy's review of Thomas Sabo Charms

“Unprofessional service bad quality”

★☆☆☆☆

written by Monica_Diaz_Muy on 13/04/2014

My husband bought me beautiful earrings that I could wear only few times because the pin broke.
I brought them back to the store and they said that the two years warranty was not covering it and that I have to wait 6-8 weeks to have a feedback!!!

The earings are way too heavy for the pin (bad engineering) and I have to pay again for their lack of quality?!? No way! They already cost over 1300 RM!!!
I'll bring the earrings to a normal jewellery store and I'll tell the guy how to weld the pin in ordre to fix the problem...
It's very disappointing the poor service that Thomas Soba offers and I can assure I am not the only one with this issue...

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