very confusing

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Royal Bank of Scotland Internet Banking www.rbsdigital.co.uk
★★★☆☆
2.7
From 32 reviews
47.0% of users recommend this

  • Ease of Use

  • Value For Money

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Loopylaurie's review of Royal Bank of Scotland Internet Banking www.rbsdigital.co.uk

“very confusing”

★☆☆☆☆

written by Loopylaurie on 30/09/2016

I have just joined RBS.
To say setting up payments is slow is an understatement
having asked in the branch to have internet banking they omitted to tell me i needed the card reader
Waited a week for that then had to constantly put card in and out, note down all the different security nos till I eventually set up a payment
I realize security is a big issue but i think sending a text to your phone should suffice without the need for this smart reader.
You cant even change basic details like your phone no without the blasted card.
I could do mobile and internet banking on my ipad with the last bank I was with but RBS make it extremely difficult if you use both
I can see me changing again at this rate

  • 0 - 6 Months

    Used service for

  • Ease of Use

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