written by on 20/05/2016
Tried to open a basic current account. Had to phone up to remind them to send PIN number, then phone to get PIN number for on line banking, that took nearly four weeks and then find out that to use internet banking had to have my mobile phone registered with them which meant waiting ten days for another letter from them with authorisation code. Five weeks in total. Have closed the account, glad that I had only put in a small deposit and had not tried to switch accounts. System seems appalling and call centre staff do not seem at all interested and just want to get off the line. I have wasted a lot of time and effort for nothing. Post Office bank best avoided.
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