Could die of old age waiting to get through by telephone

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Lloyds TSB Internet Banking www.lloydstsb.com
★★☆☆☆
1.8
From 341 reviews
22.0% of users recommend this

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EllianaMcQueen255's review of Lloyds TSB Internet Banking www.lloydstsb.com

“Could die of old age waiting to get through by telephone”

★★☆☆☆

written by EllianaMcQueen255 on 14/07/2015

The minimum time it has taken to get through by telephone in the last few weeks is 12 mins, maximum 55 minutes (although this time I gave up!). I wanted to lodge a formal complaint about this as I care about this bank having been with them since I was a toddler, but guess what.....was kept so long on the phone waiting for customer services I hung up. I then phoned HSBC......2 minutes, straight though.

Unacceptable.

Never used to be like this.

Lloyds telephone people are lovely and helpful, but there's clearly not enough of them.

I can no longer recommend this bank.

Don't even get me started on the shambolic business banking set up - again, long long waiting times to get through, and took many months to set up an account with them. I regret choosing this bank for business, and am considering changing all to HSBC.

  • 1 year and over

    Used service for

  • Ease of Use

  • Value For Money

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