I wasn't allowed to put NO STARS

Egg Banking are the most incompetent bank i have ever dealt with. I reclaimed PPI from them and they sent me a letter to say that it would be removed from my remaining balance. It has no emerged that they never did and I have overpaid them. I have spent the last THREE months trying to get them to rectify this situation. The call centre is atrocious. I spent 40 minutes on the phone one day trying to just speak to an actual person and I couldn't get through no matter what combination of numbers I pressed on their totally inadequate phone system. I also emailed them twice and three weeks on have had no response from them. I have sent them numerous letters and only received a standard response AFTER complaining to the OFT.

I would NEVER recommend this bank as they are useless. They are quick enough to hound you when they think you owe THEM money but three months later I have had no response from them.

Avoid like the plague....