New revamp no better

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Andrew41's review of Clydesdale Bank Internet Banking www.cbonline.co.uk

“New revamp no better”

★★☆☆☆

written by Andrew41 on 15/04/2014

I have banked with CB for over 30 years and used the Online service since it started.
It's always been very basic, unfriendly and clunky.
Well here we are in April 2014 with a new release and really there's no difference from the User perspective apart from changing the sombre black screen to white.
I have complained endlessly about how very poor the Filter feature is but CB refuse to improve it and give no error message if you try to go back longer than 6 months.
Compared to the 20 odd other banking website I have used it must rank as the worst.
The new security token is a real pain as the buttons are so small and who carries it with them when they are away from home?
I don't really see who would want to do banking on their phone if they are concerned about security anyway. I had to stop using Rapport as it was killing my PC and runs 24/7 even though I am not doing banking.
The whole look-and-feel and user experience of the Online banking is very poor and to 20th century levels. When you think of how much this platform must be costing it is very poor by today's standards.
The screens are not easy to read as the transaction descriptions wrap onto 2 lines. The message facility is poor and times out in mid-message when typing and all is lost.
The new version has arrows on all the buttons whic is very confusing as it makes one think the arrow is pointing to the next button. Nobody puts arrows on a button, the world knows a button saying "YES" means if you click it it means Yes, there is no need for an arrow.
The CB IT department needs a VERY big shake-up.

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