Hanoi, Thaison Palace Hotel

Centrally located. Super friendly staff. As I need to check out on the last day at 6am while the breakfast only start at 6:30am. I asked whether I can have the breakfast earlier, and it was nicely arrange. I booked airport transfer at this hotel with really reasonable price ONLY 18 US$/ 4 seated car. Relatively good breakfast despite the small hotel. Fresh fruits were serve everyday in the room. The hotel is new and room neat and tidy. I will come back “ my home “ for next trip to Vietnam

We stayed in a luxury family room with enormous 2 beds suited us perfectly. Whilst from outside the property looks certainly a little tired and dated but inside it is very good value for central KL. The staff couldn't have been more helpful. Kenny and Sarah deserve special mention for looking after us so well and giving useful advice. The restaurant has a unlimited menu and breakfast was really good. Very good free coffee and tea which we can enjoyed all day and night at any times. The Wifi was also speedy. The location ‘s convenient as the hotel is a relatively short walk Hoan Kiem Lake, night market, with all its eating, drinking and shopping options. Simple and good value – we would stay here again next time.

It was very welcoming, the English speaking staff were friendly and helpful and made us feel special. It is in walking distance to the old quarter which makes very well located. breakfast had a good and varied selection.Very charming hotel with lovely staff. nothing was too hard !

Located close to the center of the city. Welcome drink upon arrival. Reception staff very friendly and helpfull, they arranged an excursion for me. My bus was leaving late afternoon, I could take a shower in seperate room before I got on the bus although I checked out already. Breakfast was nice too.Will stay here again on my next visit to Vietnam.

Great services and very comfortable room at supper price. Good location to go anywhere in Hanoi heart centre. It is valuable to stay an book tour service. I went out and compare the price of tour from hotel to other travel office and I realize should book at this hotel. It’s cheaper than other very much. Completely satisfaction to chose this hotel

It was wonderful place to stay in Hanoi, location, location, location, it is very excellent. The staffs was incredibly friendly and helpful. We felt very pampered and special. Everyone spoke very good ENGLISH and we had great Halong Bay trip ever through this hotel. We would highly recommend.

It located in the old quarter. Walk-able to all the sights we wished to see and very convenient for a range of restaurants. Welcoming and efficient staff and good organization of taxi transfer from and to airport.clean hotel and good location. Staffs can speak quite good english. Good informations about tourism. Give my regards to cooking staff. she is so nice , friendsly and honestly. I will be back

First thank you for all your assistance and arranging our trip at you, and for greeting us on arrival - much appreciated. Your guide was so perfect, service was excellent. And I had give your staffs some tips for their gold service. BIG thank to house keeping always clean my room o clean and meticulous – event sometime they don’t understand what I said but they are very friendly and helful. I would like to come back in next years to using other tour from you.

We booked our stay in Hanoi via BOOKING.COM and Having said that the hotel staff at Thaison Palace were very efficient, friendly and managed long queue's of people waiting for checkin and it was quite good. The breakfast was excellent, free internet, nice rooms with really great A/C, and a good location. The staff here was professional and always ready to help. Mr. Chinh gave us some excellent advice, helped us with maps, and took care of a number of trips to Halong Bay and Sapa Trekking as well and they both worth every cent. Highlight for Thaison Palace Hotel.

This was our second time staying at Thaison Palace Hotel, and it was just as good as the first. Kenny Thai ( Hotel owner) and his family are awesome - so helpful and nice, you really feel like part of the family here. Location is great, right at the edge of the Old Quarter and very near to Hoan Kiem Lake. Breakfast is awesomely good and staff is so attentive, they'll stir your coffee for you! There's always eggs cooked-to-order, bacon, hot dogs, bread and a good section of Vietnamese foods - pho, spring rolls, sticky-rice cakes, and some fruit. It seems like we're always having problems with the wi-fi when we stay in hotels, but not here - it was a very strong connection.

All the free drinking water you want in the lobby, along with 3 computers. Standard rooms are small but well-appointed. Deluxe rooms are much larger.

So once again, we have nothing negative to report here. As a previous reviewer suggested, book directly through the hotel's website ( www.thaisonhotelgroup.com) for the best rate. This hotel is a very good value, honest staff, good food (restaurant really isn't up and running other than breakfast, though), super-clean, very comfortable bed with lots of pillows, thick, soft towels and a good shower. Really, it's everything we would want in a hotel.